Zoe Smith

[Zoe Smith @Smithy_714]

@michellemzal @HSBC_UK @TUIUK Good luck 🤞🏼😊

[Zoe Smith @Smithy_714]

I like thousands of others was sat waiting on @TUIUK to refund me for my cancelled holiday, was told my money would be back in my account within 3-5 working days but like everyone else nothing was refunded so I decided to do a chargeback through my bank. The bank explained it…

[Zoe Smith @Smithy_714]

@Flight_Refunds

[Martin Lewis @MartinSLewis]

New. The 50 best and worst travel firms ranked for refunds. Big ones at the bottom incl Ryanair & TUI, at the top Hays & Jet2 holidays. See how yours fared (& get refund help)...
https://t.co/I7cxyRPRAB

[Zoe Smith @Smithy_714]

@Marilyn84422239 @copper_corner @mags74uk @ThePTR2018 @TUIUK Tomorrow. As long as your holiday has been cancelled I don’t see why not.

[Zoe Smith @Smithy_714]

@Jeannet63546503 @ThePTR2018 I spoke to the bank during the chargeback process and they said it would depend on whether tui agreed to it. If tui didn’t I wouldn’t receive my money back through chargeback, clearly tui agreed and released the funds.

[Zoe Smith @Smithy_714]

@berryshake51 @Flight_Refunds @TUIUK I’m with hsbc, I paid direct debit over 7 month and when the refund landed in my bank it showed up as a direct debit refund (DDRFD)

[Zoe Smith @Smithy_714]

@berryshake51 @Flight_Refunds @TUIUK I paid by direct debit and got mine back through a chargeback via my bank

[Zoe Smith @Smithy_714]

@MichellePonting @Flight_Refunds @TUIUK Disgraceful!! Continuously giving people false promises! People need their money back especially in these unprecedented times

[Zoe Smith @Smithy_714]

@Lisa_Evenden @HSBC_UK @TUIUK @NatWest_Help Have you tried giving them a call? I did mine over the phone it was so easy

[Zoe Smith @Smithy_714]

@MichellePonting @Flight_Refunds @TUIUK 🤞🏼fingers crossed

[Zoe Smith @Smithy_714]

@MichellePonting @Flight_Refunds @TUIUK I got told the same so I decided to try the bank chargeback I’m pleased I did.

[Zoe Smith @Smithy_714]

@HSBC_UK Massive thanks to you guys

[Zoe Smith @Smithy_714]

@c4kky @Flight_Refunds If you paid by debit card contact your bank and do a chargeback. I was waiting on my refund from tui and it never came. I did a chargeback through my bank and recieved my money within 4 working days. You do not have to accept a voucher by law you are entitled to your money back.

[Zoe Smith @Smithy_714]

@JameliaObsessed @Flight_Refunds @TUIUK If you paid by debit card go through your bank and do a chargeback I did this and my money was back in my account within 4 working days. 🤞🏼 good luck.

[Zoe Smith @Smithy_714]

@annasarahconda @TUIUK I paid by debit card too, they ask you a few questions about your holiday and the service you were supposed to receive and that’s it, it was so easy. Good luck 🤞🏼😊

[Zoe Smith @Smithy_714]

@MichellePonting @Flight_Refunds @TUIUK Hope all goes well. I was sceptical when I first rang but it paid off. Good luck 😊🤞🏼

[Zoe Smith @Smithy_714]

@nstevens59 @Flight_Refunds @TUIUK It was debit card, I think it has to be more than £100 to do a chargeback.

[Zoe Smith @Smithy_714]

@Flight_Refunds

[Zoe Smith @Smithy_714]

Your customer service is disgraceful!! I will never book through you again!! God knows hiw much time and how long I would of waited relying on you!