west elm UK

west elm designs clean, simple products for modern living. Our first UK store is on Tottenham Court Rd, London.

[west elm UK @westelmUK]

@SimonIDB Hello,

Please supply the order number and we can review.

Regards,
West Elm Social Media

[west elm UK @westelmUK]

@OldTomToad Hello, I am so sorry to hear that. Please reach out to us over DM so we can resolve tihs with you. https://t.co/rFRg2ruCAG

[west elm UK @westelmUK]

@EugeneSteenkamp Hello,

I'm am sorry we no longer monitor the email. Please contact customer service directly:

Phone: [phone]

Chat: Connect with our team using online chat for design help or customer service

https://t.co/0KQWtqM6X7

Regards,

West Elm Social Media

[west elm UK @westelmUK]

@eoinkav Hi Eoin, I am so sorry to hear about that. Please reach out to us over direct message with your order details so we can arrange this pickup for you.

[west elm UK @westelmUK]

@ComplainingBull Hello,

I apologize for your experience with us. If there is an order # that you can reference, please private message us your order details so that we can look into this for you.

Warm Regards,

West Elm Global Customer Support Team

[west elm UK @westelmUK]

@hannscottdavies Hello,

Please contact our customer service department directly at 0800 404 9780 for assistance if purchased on website or phone. If purchased from a retail store you will need to contact them directly regarding replacement process.

Regards,

West Elm Social Media

[west elm UK @westelmUK]

@liskwood_ Hello,

If you need a replacement, please call the retail store and inform them about the issue, as it will come directly from the retail inventory. Please give us the order number if you want to return for a refund so we can initiate the return process.

Regards,

West Elm https://t.co/rFRg2ruCAG

[west elm UK @westelmUK]

@Stacy19207765 Hello,

It's necessary for us to know which discount code you're talking about and where it was obtained. After examining our previous response, it seems that our company did not provide the promotion supplied in your previous post that was deleted.

Regards,

West Elm

[west elm UK @westelmUK]

@stewartdblack Hello,

Thank you for the feedback regarding your UPS delivery.

Regards,

West Elm Social Media

[west elm UK @westelmUK]

@stewartdblack Hello,

We show that 5 parcels delivered on the 16th:
https://t.co/bHuGP0MDKJ
https://t.co/XbtGF2kEjg
https://t.co/qJW6C4TZzY
https://t.co/sjfWk0dypi
https://t.co/38W9IHvxaf
If you need further assistance please let us know,
Warm Regards,

West Elm Global Customer Support Team

[west elm UK @westelmUK]

@alexxfranzen Hello,

I'm so sorry your not getting the help you need. Please let me know what is going on in a private message and if you have an online order number related to the problem, please provide that as well. I will do my best to help you.

Warm regards,
West Elm Global Support

[west elm UK @westelmUK]

@Ol_Wheeler Hello,

Our apologies for the frustration. Unfortunately, we have had an extremely high call and email volume. If you provide us with the information we can assist, or you can use the chat function, on the website as well.

Warm Regards,

West Elm Global Customer Support Team

[west elm UK @westelmUK]

@Phoney_o Hello,

I'm sorry to hear about your experience. Please let us know your order number so we can look into the issue you are having with delivery.

Warm regards,

West Elm Global Customer Support Team

[west elm UK @westelmUK]

@atropinotgrigio Hello,

Thank you for sharing.

Regards,

Social Media

[west elm UK @westelmUK]

@michellexw777 Hi and thanks for contacting West Elm. I am sorry to hear about your experience. Please provide us with your order number and we will be happy to look into the issue for you. Warm regards, West Elm Global Team.

[west elm UK @westelmUK]

@vonjnow Hello Catherine,
I am sorry this has happened. Please DM us your order number. We will gladly point you in the right direction toward further assistance.
Warm regards,
Dragon (Julie C.)
Social Media Team

[west elm UK @westelmUK]

@hxmuel Hello,

If you have questions regarding a price point on your recent order please contact our customer service department directly at 0800 404 9780 and any associate will be able to answer your questions.

Regards,

Socail Media

[west elm UK @westelmUK]

@aitaros74 Hi and thanks for contacting West Elm. I am sorry to hear about your experience. Please provide us with your order number and we will be happy to look into the issue for you. Warm regards, West Elm Global Team.