agustonna

Head of Product @honeypot.io

[UXR @uxresearch]

Me ten years ago, on seeing a poorly designed interface “Wow, what idiot designed this?” Me, today: “What constraints were the team coping with that made this design seem like the best possible solution?” Empathy trumps fundamental attribution errors.

[agustonna @agustonna]

@Eurostar My train on Friday has been cancelled and so, therefore, I had to cancel all plans for this weekend and I'm expecting full refund. How long does this take to process? (I've sent an email as well) - Thanks

[Otto English @Otto_English]

Imagine if Sadiq Khan had said he'd been talking to Allah about his transport strategy for London. https://t.co/HOGW9eI4jd

[agustonna @agustonna]

stereo + !headphones jack = more bus and tube twats

[Luke Wroblewski @LukeW]

Talk to one user… start jumping to a solution.

Talk to 5+ users… start understanding the problem.

[Anna Iurchenko 🇺🇦 @anatinge]

My sketchnotes of the great tips by @chuckjliu on better questions for user interviews #ux #uxresearch #sketchnotes

[VeryBritishProblems @SoVeryBritish]

"I thought it might be best if we just play it by ear" - Translation: I haven't a clue what I'm doing

[Tracey Fuller @T_Fuller72]

@agustonna @VuelingClients remember this scene from last night? Vueling staff refusing to fly, exceeded their hours!

[agustonna @agustonna]

@VuelingClients so, help maybe?

[agustonna @agustonna]

@BLQairport help passengers from vy6206

[agustonna @agustonna]

@VuelingClients some fucking staff! Do fucking something

[agustonna @agustonna]

@VuelingClients vy6206 after cancelling the flight WHILE WE WERE ON THE RUNWAY... Now what? Can you send 1/2

[agustonna @agustonna]

@VuelingClients did you know https://t.co/nTO8Iv2VrP

[agustonna @agustonna]

@VuelingClients are yo going to reply to the stranded passengers of flight vy6206 or you are going to keep blocking them on facebook?

[Alison Kirk @Alison_Kirk]

Absolutely furious @veulingclients delayed by 4 hours, cancellation and handled so badly. No communication. Ridiculous. #vueling

[agustonna @agustonna]

@VuelingClients this is a lie. Absolutely no information for stranded passengers of this flight. Pathetic service

[agustonna @agustonna]

@VuelingClients flight VY6206 no airport staff, no vueling staff, you are deleting facebook comments. shameful attitude towards clients

[agustonna @agustonna]

@VuelingClients @ScarrTracey there is no airport staff

[agustonna @agustonna]

@VuelingClients van a responderle a los pasajeros del vuelo VY6026 o nos van a bloquear todos los medios de queja como me estan haciendo?

[agustonna @agustonna]

@VuelingClients me bloquearon en su facebook por quejarme del vuelo que cancelaron?