Andre Garcia

Technology & music are my life-long passions - CTO/CIO | Technologist | Futurist | Leader

[Andre Garcia @andregarcia]

@XfinitySupport Why is Xfinity Support such a poor experience? The IVR is designed to block customers from getting help and prevents talking to a human being. I don’t care what the excuse is. You’re a multibillion dollar enterprise w/SMB level support quality, IMHO.

[Andre Garcia @andregarcia]

@ericuman @elonmusk Unless Twitter’s stock grants vest immediately (unlikely), this entire Tweet is a red herring. Most stock grants are actually a waste of the “paper” they’re written on (or digitally stored) because the grantee leaves before they’re vested in the grant’s stock allotment.

[Andre Garcia @andregarcia]

@elonmusk here’s an idea: instead of just a “like” or heart for a Tweet, add a “Stupid” button. There’s way more bad ideas or tweets out there than good ones. A “Stupid” metric would also quickly reinforce how stupid people, their ideas, or their Tweets really are. Thoughts?

[Andre Garcia @andregarcia]

@notshenetworks It’s wrong….

[Andre Garcia @andregarcia]

@Ladyinshoe1 Nope.

[Andre Garcia @andregarcia]

Perfect payment history. Paid off every month early. Both accounts closed by #Amex and #AmexBusiness for not being able to produce a tax extension document. Just leave home without it. #americanexpress horrible #customerexperience

[Andre Garcia @andregarcia]

@PAWarnhoff Can’t comply when such a document doesn’t exist since my extension was granted by phone. The tax year they were asking for an extension on was moot because the taxes had already been filed.

[Andre Garcia @andregarcia]

@ATT @ATTHelp still unresponsive.

[Andre Garcia @andregarcia]

Excited about our cloud journey at @Tracfone with @awscloud
So far, our teammates have had a massive, positive impact on customer service, boosted productivity and collaboration, and laid the groundwork for our next wave of product and service innovations!

#tracfone #tractech

[Amazon Web Services @awscloud]

Andre Garcia of TracFone joins the Conversations with Leaders podcast this week to share how they've overcome challenges and forged a new path through cloud migration. https://t.co/sxkzRCycOh

[Andre Garcia @andregarcia]

@CorrectHanded Same issue noticed in Houston. Also on Cogent.

[Andre Garcia @andregarcia]

Said at #IANS_Houston According to @FBI sources, over 50% of cyber attacks are conducted by organized crime. Everyone is a target.

[Olga Botero @olgabotero]

Software vulnerabilities and attacks are scary. Hardware ones are terrifying. If the Bloomberg investigation is true, cyber hacks did reach a level that we all should be worried about. https://t.co/9M0CVc9XXP

[Andre Garcia @andregarcia]

@Uber @Ubereats @Uber_Support #Uber Support was unresponsive when I ran into an issue tonight ordering dinner. I called the restaurant and they said the food had been ready for over 20 minutes, but Uber hadn’t assigned a driver yet. #ColdFoodSucks

[Andre Garcia @andregarcia]

This is what the @ShawFloors wood floor in our @MeritageHomes home looks like in over 50 spots covering 1,000 square feet. Does your wood floor look like this? #badwood #willnothonorwarranty #Meritage #HomeBuyer

[Andre Garcia @andregarcia]

Here is the wood floor quality in our @MeritageHomes home. Warranty claim filed a couple months after installation. Warranty claim declined and they said there is nothing they can do for us after they ripped our house apart twice due to major mold problems. #Mold #BuyerBeware

[Andre Garcia @andregarcia]

Absolutely

[Olga Botero @olgabotero]

Cyber Risk Oversight is the Board’s Responsibility.

[Andre Garcia @andregarcia]

Heard at RSA Conference: “Many companies spend more on coffee than they do on IT Security.” - #Cisco #CISO #ITSecurity #RSAC

[Andre Garcia @andregarcia]

Said at #RSAC 2018: “Nobody wants your data anymore.” Much of it is already out there. Hottest trend: installing mining software on servers, stealing processing power. Look out for elevated power consumption and higher processor levels. #cryptocurrency https://t.co/R7Tl8S0VgT

[Andre Garcia @andregarcia]

Possible fines & penalties for GDPR violations...are you ready for GDPR? #RSAC #GDPR #Security #Privacy https://t.co/9DVFf27Acp