anthony rallo

Deep into the worlds of platforms, data, real estate, STR, gadgets & food insecurity ex- Ad/Ad-tech @microsoft @Yahoo @BrightRoll @verizon - now FT my own

[Jenessa Abernathy @jenessak]

We are asking @Airbnb to review a guest review we believe is retaliatory. The guest stayed the full reservation, raised the issue only after checkout, and a licensed inspection found no evidence supporting the claim. We provided documentation and want a fair review.

[anthony rallo @anthonyrallo]

#repbx A number 1 fan ready to take down the Orioles. Rodent v Birds always a #win ⁦@Yankees⁩ ⁦@YankeesPR⁩ ⁦@WhitneyRallo⁩

[anthony rallo @anthonyrallo]

A new ambassador was quick to reply (which we appreciate), but not a specialized agent as promised @AirbnbHelp

[anthony rallo @anthonyrallo]

Hey @AirbnbHelp — submitted 2 detailed review appeals (w/evidence) re: guest Michele (HMFHKH59KX). Guest made serious claims never raised during the stay — violating Airbnb’s own Review Policy (Help Article 248). Denied with copy-paste replies and no explanation.

[anthony rallo @anthonyrallo]

Lets see how this goes..... #airbnbpolicy

[anthony rallo @anthonyrallo]

@sepposuomela @Airbnb @AirbnbHelp @bchesky I hope that someone has reached out to assist.

[seppo suomela @sepposuomela]

It is sad and shameful that Airbnb allows guest reviews filled with falsehoods to be published even after the super host has furnished evidence for review removal. It feels review rebuttals are handled by AI bots and no common sense exists anymore.
@Airbnb
@AirbnbHelp
@bchesky

[Mohamed Samy Hafez @mohmed_samy13]

@AirbnbHelp I reported a false review accusing me of scamming for enforcing rules.Airbnb promised removal twice But the specialized team reject to implement the promises.I contacted You yesterday and just passed it to a team that gave me no real solution. How can I escalate this?

[Derong @Deronghouco]

Guest brought extra guests to 3rd party stay, smoked at our non smoking house, has minor damages, never arrived, stating, “I’ll wait for my refund to give it a 5-star review”. submitted retaliatory review 15 minutes after our money claim. Airbnb declined removal below @airbnbhelp

[anthony rallo @anthonyrallo]

@manoj70735 @AirbnbHelp I'm hoping this works out for you!

[Manoj Singh @manoj70735]

@Deronghouco @AirbnbHelp @Airbnb @AirbnbHelp the lasers unhelpful ambassador whose hands are tied as Airbnb are using AI "teams" to handle such sensitive things like review removal requests from bad guests that destroy businesses by having a 1 star retaliation review to show

[Manoj Singh @manoj70735]

@AirbnbHelp Even @airbnb ambassadors agree the review should be removed but their new unhelpful ai removal request form is taking hours for this clear violation of their review policy to be taken down

[Manoj Singh @manoj70735]

@AirbnbHelp @Airbnb has anew review removal system. We had a guest through them who smoked a shisha and burnt our dining chairs. We followed Airbnbs advice and the guest booking was cancelled by them. He then left us a 1 star review which they have refused to remove!!?

[anthony rallo @anthonyrallo]

@manoj70735 @mindmovemend_ @airbnbterrace @AirbnbHelp @Airbnb It's 100% broken. Hope @bchesky's team will consider rolling back so they can actually follow their own policies

[Manoj Singh @manoj70735]

@mindmovemend_ @airbnbterrace @AirbnbHelp @Airbnb I am having the same issue a 1 star retaliatory review Airbnb cancelled a guests booking for breaking our house rules then allow hok to leave a 1 star review blaming us for cancelling but we clearly haven't. The new review removal form doesn't work. We are now for a 2nd time

[anthony rallo @anthonyrallo]

Can we, as hosts of the platform that changed the #STR space, ask you to please revert the Airbnb review protocol?

It seems the new "streamlined version" is just a bunch of bots who don't read or care about documentation that shows flagrant policy violations by a guest yet declined in a matter of minutes. Of course, an extensive investigation has been done...

#airbnb @Airbnb

[anthony rallo @anthonyrallo]

@MoniqueTallon @Airbnb I hope you're getting a response from @AirbnbHelp at least. Dealing with pretty much the same thing since they took over the review process by AI idiocy.

[anthony rallo @anthonyrallo]

@AirbnbHelp Thank you for the request to DM. I've sent a DM to follow-up. @airbnb @AirbnbHelp

[anthony rallo @anthonyrallo]

We love hosting and work hard to give great experiences. We just want Airbnb to uphold the policies they ask us to follow. Please escalate this to a team member who will actually review the case. @Airbnb

[anthony rallo @anthonyrallo]

We provided:
✅ Full message history (guest never contacted us)
✅ Airbnb-certified Wi-Fi documentation
✅ Positive 5-star reviews before/after the stay
✅ 4.96 rating, 200+ reviews, Guest Favorite, Top 10% status
Still no one will look at it or respond meaningfully.