Was not aware of this architecture: Kavak instantiates an agent(s) per customer each with its own goal, e.g., increase LTV or CSTAT—rather than one master agent per function.
I guess the context window is cleaner without all the other customer noise but figured a master configuration would be more controllable.
Maybe this works in high ticket businesses?
AI agents at Kavak sell the cars, underwrite the loans, coach the mechanics, and in one Mexican city, run the entire operation.
The Latin American used-car marketplace bet on agents three years ago. Today ~95% of interactions and transactions run end-to-end on AI: NPS tripled, sales conversion doubled, warranties down 26%, car loans approved in less than three minutes.
CPO & AI Officer Alejandro Maza joins a16z's Angela Strange and Gabriel Vasquez on how they pulled it off, why adoption without redesign fails, and why they deleted two years of working architecture to start over.
00:00 Intro
01:03 ML before transformers
02:23 Kavak's agent-per-customer architecture
04:59 Three bets: redesign the company, build superhuman agents, change the metrics
10:49 Agents with 2.1x conversion
14:23 Car loans approved in minutes
16:13 1.5x profits in a real city in six weeks
20:13 "Jedi Academy": training mechanics to ship agents
28:44 Destroying two years of work
32:52 Ford's factory: why adoption isn't enough
34:45 Advice for founders
@alehandromz@astrange@GEVS94
Claude helped me build an incredible visualization of Kepler’s theory that the 5 Platonic solids nest between the planetary orbits 🪐
https://t.co/WWmD2Q1NgV
@dwarkesh_sp
When Copernicus proposed heliocentrism in 1543, it was actually less accurate than Ptolemy's geocentric model - a system refined over 1,400 years with epicycles precisely tuned to match observed planetary positions.
It took another 70 years before Kepler, working from Tycho Brahe's unprecedentedly precise observations, replaced Copernicus’s circles with ellipses - finally making heliocentrism empirically superior.
Terence Tao's point is that science needs a high temperature setting. If we only fund and follow what's most state of the art today, we kill the ideas that might need decades of work to surpass some overall plateau.
@FairweatherPhD@grok exactly. durable goods blipped while headline inflation barely budged. I would love to see rates come down but disagree tariffs are freezing housing :)
@FairweatherPhD@grok The housing market isn’t frozen because of tariffs. It’s frozen because the Fed’s fighting sticky inflation from wages, services, and demand. Tariffs are background noise, not the policy setting mortgage rates.
A MAJOR AMERICAN EGG FARM JUST LOST 90% Of ITS CHICKENS
Hickman’s in Arizona has experienced a devastating bird flu outbreak that has taken it almost entirely offline.
@tracyalloway and I talked to its owner Glenn Hickman about the situation https://t.co/UXj8uv6hFB