+2months since @Lenovo sent me a computer that doesn’t start. Calls to @LenovoSupport led to infinite chain of unanswered emails, disconnected phone #'s, & automatically closing tickets. What to do with this €1k coaster? @SadCustomers#CustomerServiceFail#noanswer
Government organizations are increasingly applying tech principles to carry out their missions and Beeck fellow @cosgrovedent put together 14 recommendations for policy makers, doers, and external stakeholders to consider in their work. https://t.co/spzIkbz7Hd
Today's the deadline to apply to work with the @BeeckCenter as a researcher on digital service projects in states. Use your research and writing skills to show how tech can deliver better services to more people - apply here: https://t.co/t07vTTAuSa #techjobs#digitalgov
Local Gov't is getting better at going digital, but services aren't improving. This from UK council time series data 2002-2008. "The full‐population nature of the data and the sensitivity of panel analyses allows the detection of even small effects." https://t.co/z6OlRMh00r
(THREAD) After 6 years of painstaking work, one of the biggest & most important impact evaluations of "whether transparency & accountability" matter for development outcomes is out. And the results from @results4dev and @HarvardAsh are concise: "no" -> https://t.co/qOewVRcTHx
Paper: typology of govt/community interactions in civic #crowdfunding: state regulation; cooperation; community autonomy; community opposition. Case studies in #manchester and #milan. https://t.co/dvxhJjAfGE
most misleading title in #civictech#research this round is: 'The “Tokenization” of the eParticipation in Public Governance' It's about #blockchain. le sigh.
https://t.co/reMbMa3jal
Hey #civictech#research twitter, what are your favorite tools for finding and managing research, data and articles? What would you recommend for students?
Exclt close institutional look at #aidtransparency from @kateweaverUT, tracking the advance of #a2i policies in @WorldBank since 1990s. Is combination of exec leadership & external #advox analog to @jonathanfox707's sandwich strategy ? https://t.co/1mCT8lKCJm
Paper: Information technologies and democracy in a closed society https://t.co/3tzTWommVB on the turn to "non-traditional communication and action networks" w independent media in #Cuba as case study
Findings: political competition, parliamentary systems, & electoral competitiveness correlate w #budget#transparency. Quant analysis of 5yrs @OpenBudgets data (n=95), emphasizes nuanced relationships bw budget transparency >< political context. #opengov
https://t.co/rv6FuZxRWE
Findings:
1) legally mandating dialogue with the public doesn't work (->superficial interaction).
2) "practitioners do not understand what dialogue is."
This from comparative study of public relations in local government (Australia and Austria) https://t.co/XOTjvC1TzI