Crystal Drake

[Crystal Drake @CrystalCDrake]

@winemom_0 BOO!

[Jennifer Waite @jlw8_]

Unified VOC Platforms: What's in it for you? Confessions of a Contact Center #Data Geek https://t.co/Tq5cjkqQor via @Verint #analytics #cctr #VOC #speech @diandreac

[Mark Smith @MarkSmithAISW]

Nice job @verint Nancy Treaster at #ConnectAtEngage talking CX & real world customers & products! Nice stage & video work!

[Crystal Drake @CrystalCDrake]

Learn how artificial intelligence can have a real and practical impact on the #servicedesk by joining the dynamic and amazing Matt Cox, Sr. Director of Technical Services, in this free webinar. #samanage #itsm https://t.co/kXZj0YXBi4

[Crystal Drake @CrystalCDrake]

Learn more about approaching ITSM from a CX perspective in order to drive user or employee satisfaction. #itsm #servicemanagement #samanage #cx https://t.co/L2YDox7sQ9

[Crystal Drake @CrystalCDrake]

ITSM is the perfect place to begin digital transformation. Through artificial intelligence, automation, and integrations, ITSM is an easy place to find tangible benefits in your organization’s mission to digitize. #samanage #digitaltransformation #itsm https://t.co/Dyq8tQ0VIQ

[Crystal Drake @CrystalCDrake]

With an effective employee service management strategy, you can ensure that internal resources are aligned across departments. #employeeservicemanagement #samanage https://t.co/Nb7TICwH6K

[Crystal Drake @CrystalCDrake]

Automating service management beyond the IT department can lead to a better employee experience. #samanage #servicemanagement https://t.co/MpKryIyiB1

[Crystal Drake @CrystalCDrake]

Samanage is hiring! Join this amazing company that has been ranked a Triangle Best Place to Work for 5 years. #samanage https://t.co/J6HEoduwWb

[Crystal Drake @CrystalCDrake]

Don’t let a lack of #BackOffice data stop you—grab your 2019 momentum & go! @VerintMaryLou https://t.co/OSx5x9CKVT @Verint #WFM https://t.co/pEQ0JXXxbp

[Crystal Drake @CrystalCDrake]

Key learnings from #CyberMonday 2018—how’s your #CustomerExperience lately? @bkoma https://t.co/U2zs8clx1B @Verint #VoiceoftheCustomer @OpinionLab https://t.co/HL5c2y5R7k

[Crystal Drake @CrystalCDrake]

Speed up call center #onboarding & slow down #turnover—for real? @VerintMaryLou explains https://t.co/LPm4rbjhHF #RPA @Verint https://t.co/aRzAyQFwkN

[Crystal Drake @CrystalCDrake]

Does #financial #compliance remind you of skydiving? @RekaSarudi explains why it shouldn’t be an extreme sport https://t.co/GaiqbuztDI @Verint #FinServ https://t.co/yofdZkcKH0

[Crystal Drake @CrystalCDrake]

Improving Customer Experience in the Contact Center. The Devil Is in the Data. https://t.co/ilLnXWOn2P

[Crystal Drake @CrystalCDrake]

@Allison_drak3 I care!

[Crystal Drake @CrystalCDrake]

@Allison_drak3 Your happy place!

[Crystal Drake @CrystalCDrake]

Verint CEO Dan Bodner Will Deliver AI and Customer Engagement Keynote https://t.co/uIuviq0KLr

[Crystal Drake @CrystalCDrake]

@Allison_drak3 I'm so lucky and thankful to be your mom. You're pretty awesome! ❤️

[Crystal Drake @CrystalCDrake]

@BRANDONWARDELL @Allison_drak3

[Verint @Verint]

Add Mindfulness to Your Contact Center WFO and IVR Strategies https://t.co/SSFnGxIIZC