Crystal Wood

IT Project Manager (Agile Lead) @DukeEnergy

[Crystal Wood @crystalkwood]

@johnkrasinski This was fantastic! So needed right now, thank you for sharing.

[Crystal Wood @crystalkwood]

Nice thoughts.. I think it's interesting that we are marketed to online but accept it as normal, or even pay for access in some cases. #ECULIVE1 https://t.co/wPQno3cCFe

[Steven Beane @BeaneSteven]

@mnburgess Allows marketers to engage customers in an obtrusive way that is accepted by targeted customers along with customers spending more time with the brand. #ECULIVE1 https://t.co/FbX3jZxQub😃

[Crystal Wood @crystalkwood]

@mnburgess Book shares good ideas like hiding clues in #mktg materials, mixing show/movie characters with game characters, changing game based on user interaction. Create story and draw them in! Substantial reach and good exposure. Evaluate using # of players, traffic, play time. #ECULIVE1

[Crystal Wood @crystalkwood]

@mnburgess Social Ent incl. games like @WordsWFriends & have ads or in game purchases, product or brand placements. It works! Gamers are open and brands benefit. #AMC_TV The Walking Dead does it well w/ game w/ show characters – keeps the experience going! https://t.co/BUXOtHrJ6n #ECULIVE1

[Crystal Wood @crystalkwood]

That's the same info I found... depends on where your users are. #ECULIVE1 https://t.co/4knSvK7P3S

[Francisco Rodriguez @rodriguezf133]

@mnburgess I have never used Facebook Live or Periscope but based on research, I would prefer Facebook Live because most of my friends and family are on Facebook. It also sounds like updates to Periscope have been rather infrequent as compared to Facebook Live. #ECULIVE1

[Crystal Wood @crystalkwood]

@poarchj15 Love it!

[Crystal Wood @crystalkwood]

Where are followers? @usatoday “Response is the name of the game, because if people don’t chime in, let's face it, you’re talking to yourself.” @facebook has much chatter hard to stand out, @PeriscopeCo (my pref) used often for protests, marches. https://t.co/kY8mSKcf4i #ECULIVE1

[Crystal Wood @crystalkwood]

Update that Josh @AmazonHelp emailed and we are talking through a resolution. Doesn't look like I will get a 1-yr of @QuickBooks online, but making headway towards a reasonable solution. Asked them to update or clarify the listing since it still says it comes w/ the subscription. https://t.co/DtOc7Y4GU6

[Crystal Wood @crystalkwood]

@amazon @AmazonHelp I bought https://t.co/zqGV1YmCjE on 2/5-still waiting for an access code for the 1-yr @QuickBooks online. No contact w/o me reaching out and no resolution. Where is the 2-3 day resolution #SLA? As a constant, long-time customer, I am disappointed-suggestions?

[Crystal Wood @crystalkwood]

Filling out now - thank you https://t.co/nuEa4zP7Wu

[Amazon Help @AmazonHelp]

@crystalkwood Can you please fill out the form here: https://t.co/R55eEQwSEs so we can look into this for you.^CD

[Crystal Wood @crystalkwood]

+ IMd with a very nice rep earlier this morning, she said she "escalated" it again. I think this is the second or third time it's been escalated via phone, IM or email. https://t.co/f4H9UnHAgk

[Amazon Help @AmazonHelp]

@crystalkwood Did the payment go through? Where you advised of a time frame for the issue to be resolved?^CD

[Crystal Wood @crystalkwood]

Yes, payment went through and we got code for downloading desktop version. There's been a case open since 2/6 w/ @AmazonHelp 2/6 they said 2-3 biz days, 2/11 got auto email saying 6 hours, 2/19 I sent email, didn't even get auto gen response that time. Just issue w/ online code. https://t.co/f4H9UnHAgk

[Amazon Help @AmazonHelp]

@crystalkwood Did the payment go through? Where you advised of a time frame for the issue to be resolved?^CD

[Crystal Wood @crystalkwood]

@amazon @AmazonHelp I bought https://t.co/zqGV1YmCjE on 2/5-still waiting for an access code for the 1-yr @QuickBooks online. No contact w/o me reaching out and no resolution. Where is the 2-3 day resolution #SLA? As a constant, long-time customer, I am disappointed-suggestions?

[Crystal Wood @crystalkwood]

We've come a long way from when @Twitter and @facebook were banned from the school computers! https://t.co/ZdFuOWwjXd

[Lucas Biggers @L_Baggers]

@KenHeineck @joshhutchECU @GeorgiaSouthern More insight on Twitter chats for education. #ECUlive1 https://t.co/PXA1xz5PKM

[Crystal Wood @crystalkwood]

Nice! https://t.co/T8tKbs7b81

[Jeff Poarch @poarchj15]

#ECULIVE1 Q1) The practice of Social Media Marketing employs various social network platforms like Facebook, Twitter and Instagram to market various products and services offered by a given organization. It is, in my opinion, completely essential to be competitive in present day.

[Crystal Wood @crystalkwood]

👍 https://t.co/6MPCM91MmI

[Steven Beane @BeaneSteven]

YEP #ECULIVE1 https://t.co/dg8yR0cpdm

[Crystal Wood @crystalkwood]

Sadly it took me like 5 min (and a google search) to figure out how to add a GIF! https://t.co/g2ZIdXfe6p

[Ken Heineck @KenHeineck]

@laursward 🤷🏻‍♂️ me confusing an emoji with a GIF

[Crystal Wood @crystalkwood]

@mnburgess Great session! #ECULIVE1

[Crystal Wood @crystalkwood]

@laursward Me... !

[Crystal Wood @crystalkwood]

@Twitter cannot be ignored. Per @brandwatch, per month 500M people visit the site w/o logging in; 330M active users. The average user has 707 followers. Competition is there – 65.8% of US companies w/ 100+ employees use Twitter, U should be, too. https://t.co/WtoUUsvrlO #ECULIVE1

[Crystal Wood @crystalkwood]

I like it short and sweet! https://t.co/6m5iRg8CHB

[Francisco Rodriguez @rodriguezf133]

@mnburgess Micro blogging is more popular in this channel– forces you to keep it short and sweet. Through Twitter, you can reach a more global audience. Facebook allows you to reach a more local audience. Finally, Twitter allows you to engage with the customers real-time. #ECULIVE1