Unvoiced expectations are rarely met.
Unmet expectations are often a cause for anger and frustration.
People, please clearly voice your expectations and allow others to make sure they understand exactly what you are expecting.
This helps in business, families, and life.
I was talking to someone about this yesterday. Authors aren’t competing with other authors for attention. We’re competing with hours of TikTok videos or YT or Netflix etc. People have to choose to read. To spend time with a book. 📕 That’s a precious thing indeed.
It’s the end of an era. I just chose not to renew my @evernote subscription. I’ve been using it since 2008.
I moved on several years ago when the company was going through it’s various transitions. I found other solutions that went far beyond Evernote. Currently, I’m using @mymind
Happy Thursday! To make a difference in someone’s life you don’t have to be brilliant. You don’t have to be rich. You don’t have to be beautiful or perfect. You just have to care and be willing to show it.
I love this! The only thing I would add is, “Have fun!”
If you are not having fun, you can get burned out or disgruntled—even if you have accountability.
Find what you enjoy and be a top performer!!
User Journeys vs. User Flows + Cheatsheet, to Boost your next UX / UI Project! 🙌
Save to Bookmarks for reference 🔖
User journeys and user flows both describe processes users go through in order to accomplish their goals. While both tools are useful for planning and evaluating experience, they differ in scope, purpose, and format.
Overview
What Is a User Journey?
User journey: (Or customer journey) A scenario-based sequence of the steps that a user takes in order to accomplish a high-level goal with a company or product, usually across channels and over time.
What Is a User Flow?
A user flow is a set of interactions that describe the typical or ideal set of steps needed to accomplish a common task performed with a product.
Combining User Journeys and User Flows
It’s often useful to capture both user journeys and user flows and combine them to understand both macro- and micro-level views of experience. User flows can be thought of as a deep dive into specific areas of the high-level user journey.
Comparison: User Journeys vs. User Flows
User Journey:
Definition
A scenario-based sequence of the steps that a user takes in order to accomplish a high-level goal with a company or product, usually across channels and over time
Focus
Macro: Broad and high-level (e.g., the experience of becoming a new patient of a medical practice)
Scope
Zooms out to consider multiple touchpoints and channels
What it captures
The user’s actions, emotions, and thoughts, as well as channels
Appropriate artifacts
Journey maps
User Flow:
Definition
A set of interactions that describe the typical or ideal set of steps needed to accomplish a common task performed with a product
Focus
Micro: Specific and granular (e.g., signing up for alerts on a website)
Scope
Zooms in to understand interactions within a single product
What it captures
Product-based interactions (key user actions and system responses)
Appropriate artifacts
Wireflows, flow charts, or task diagrams
To determine whether a user journey or a user flow is best for your specific context, consider the following questions:
- Does your user process involve more than one channel or more than one, known product (e.g., your company’s website)? User journeys are best for capturing activities dispersed over multiple channels; user flows are well-suited for interactions within one product.
- Can users generally accomplish the goal in minutes or hours, at the most, or will they need to complete activities over days, weeks, or months? User journeys are better for communicating activities over longer periods of time; user flows are better for relatively short-term goals.
- Will it be critical to understand not only the actions but the emotions and thoughts of users across more complex decision-making? User journeys capture those; user flows are limited to sequences of steps, with no additional information about users’ emotional states.
Read the full post 👇
By @NNgroup
#ux #ui #uxdesign #uidesign #designsystem #productdesign #userexperience #userjourney #userflow #usertesting #usabilitytesting #appdesign #webdesign #business #startup
How about adding the Subtraction Rule? Keep your slides to the bare minimum and DO NOT read your deck. If you find yourself reading it, it should have been a PDF resource you send to everyone afterwards.
@chadw5Q So glad to see an emphasis on soft skills. It is unfortunate that soft skills are seen as a low priority with business and ministry leaders. Relationship is key. Gallup shows this in their reports. Ministries are aware as modeled by Jesus. We all thrive when we get it right.