@CustomerSupp756 I am not sure how it is going to help. I have been trying to escalate this since last week and you keep sending me to Airbnb support , who have done nothing for my concerns. Instead supporter guests who have done nothing but harass me and my staff
Guest arrived, complained — I offered a full refund so they could leave. They declined, stayed the week, and I fixed the issues.
After checkout, they complained again. Airbnb refunded them without speaking to me.
I’m rethinking this platform. @Airbnb@AirbnbHelp
@Airbnb I am really disappointed with your support. As a super-host I would have expected immediate attention to my urgent and time sensitive issue. Especially as this involves legal and liability issues. I have been contacting and messaging for the last five hours now!
It's been over 3 months and @careinsuranceIN hasn't processed my father's international travel claims yet. They seem to be trying to find all possible excuses to scam a retired man out of his money! #notcaringenough#badcustomerservice
It's been over 3 months and @careinsuranceIN hasn't processed my father's international travel claims yet. They seem to be trying to find all possible excuses to scam a retired man out of his money! #notcaringenough#badcustomerservice
@MissMButera@damceachern@jsscpnnck@airtransat Do you have pictures of your bags? The guy at the airport told me that there are so many bags that highly likely the staff is not able to locate it. Only certain staff is allowed and they have to coordinate with the person at the check in counters. Pictures would be helpful
@jsscpnnck@damceachern@dgoodstadt@elijah_geller@airtransat@CTVToronto I am back in Toronto and Pearson looked much better at the baggage terminal than the photos that were circulating earlier. Got our bags within 5 mins. Staff said operations are 80% back to normal. Happy new year everyone!
@jsscpnnck@damceachern@dgoodstadt@elijah_geller@airtransat@CTVToronto Apologies it’s been quite a day , yes we got our bags . One was at the warehouse , other at the airport. They were in the process of moving all bags to the airport. I am eternally grateful to this group for all the information and help. 1/2
@CP24@airtransat - all my necessities and medication for my five month old are in an abandoned warehouse somewhere in Punta Cana . How am I supposed to get there with a baby already in distress due to lack of medication
@airtransat disappointing to find out that many of the luggage promised to be delivered to people’s hotels has been essentially abandoned by the airline to a third party who has no intention of delivering it…I have gotten my updates from other travellers with no help from AT
@airtransat we leave tomorrow from Punta Cana , we still have not received our bags and my five month old is without medication and formula for the last 4 days. I need help to escalate the matter to ensure my bags atleast reach Toronto. This is unacceptable @CP24@OmarAlghabra
@foodiesinked@TorontoPearson@airtransat@PUJAirport@craigrimer Thanks , just checked all the videos our bags doesn’t seem to be there. But we are going to the airport tomorrow to leave anyways so will try and get in to check. Thanks for all the information
@jsscpnnck@damceachern@elijah_geller@airtransat@CTVToronto Looks like we are getting conflicting information all around. The operations manager of the airport got back to me and said the bags are out for delivery overnight and should be at the resort tomorrow morning ( I don’t trust this as we heard this three days ago)
@jsscpnnck@damceachern@elijah_geller@airtransat@CTVToronto I would say it might be worth a visit to the airport as well if the tags show they are still there. We asked for the operations manager for the airport and he was more willing to help rather than they air transat manager. As Daryl said if you have proof chances are better
@damceachern@jsscpnnck@elijah_geller@airtransat@CTVToronto I just contacted him , let’s see how it goes as we leave tomorrow and are worried the bags will still not be delivered by then. In the mean time @airtransat is of no use . They have shirked of the responsibility and refuse to even follow up
@jsscpnnck@damceachern@elijah_geller@airtransat@CTVToronto I went to the airport again today I desperately need bag for my 5 month old. They have a few bags still there but the rest are with the 3rd party and should have all been delivered yesterday. If they are not yet he asked to email him.