Top Tweets for #BadCx
@FedEx @FedExHelp how can you fail to make promised phone calls three times in one day? I need the package you did not deliver this morning before I leave for home and the last cs I spoke to just now put me on hold and then disconnected the line. #fail #badcx
@AmazonHelp i need to speak to a customer service representative. I have tried your AI, I have tried your customer service page, you have made it impossible to resolve issues. #BadCX #PoorCustomerSupport #CostOptimizationAtTheExpenseOfCustomerExperience
@easyJet after fitting my bag into the gauge I was told I can't carry a helmet and shown a new laminate card then charged £48 to get on the plane. This is a patent example of extracting additional revenue without clear customer messaging up front #complaint #badcx #refund
How does it help anyone, users or Google, to blur everything outside the model list on https://t.co/auzUHAPMXH?
As an counter-example, all X desktop users deal legible text outside the post edit box without trouble.
@GoogleAIStudio #UI #Design #CX #BadUI #BadDesign #BadCX
@COSMOTE Συγχαρητηρια για την απαντηση κονσερβα που δινεται περι DM κλπ... Καμια ουσιαστικη ανταποκριση στο ζητημα μου απο χθες #cosmote #cosmotetv #badCX
As a landline customer
I need spend 20 minutes talking to an agent only to be transfered to a special department because the corporate policy prevents a single service rep from making multiple simultaneous changes to an account
🤯🤦♂️ #JustOneJob #BadCX
@OgbeniAyoola @FOBroadband why is it taking so long for a simple relocation request
Date of Request: Dec 25, 2023
1st meaningful response: Jan 05, 2024
Expecting relocation invoice since Jan 05, 2024 from accounting department
@fccpcnigeria
I have filed complaint. It’s over 2weeks
#badCX
@bookingcom Tried booking flights on the app for the first time. While your Hotel bookings are delight, the flight bookings are a complete #mess! Your partner @gotogate is unresponsive, #
#indifferent and trying deal with airline is a nightmare #booking.nay #BadCX #messedUp
Hey @gobrightspeed your #network has been down on and off all day on the bright and beautiful day in Columbia MO 65203. What is going on? #brightspeed #badCX
@ALouiseKelly @British_Airways Good luck.🤞🏼. I’m still waiting for compensation from them for over 6hr delay on flight to Miami last Nov! #badCX
Thor 4.
Destroying a decade of character development to try to get a few laughs was a bad choice. #badCX
Which was the WORST superhero movie of 2022?
@MarvelStudios @TheDCEU @DCComics #MarvelStudios #DCEU #BlackAdam #Morbius #DrStrange #ThorLoveandThunder
I hate #cruiseAmerica continued: 4.called for help and was told too bad. 5. Called for help and no one called back. 6. Filled out PERSONAL INJURY REPORTS and no one called. 7. I will NEVER rent nor will I ever tell anyone to rent from this company. #badcx #cx #vacation #rentanrv
Just received a branch closing announcement. A 1/3 piece of paper, torn across the top. No brand, no "we'll continue to be here for you," or "if you have concerns." Wasted communications opportunity. #wastedopportunity #badCX
Terrible customer service form @Postmates and @UberEats. System applied promo code originally and then order didn’t honor it. They’re being real difficult. It’s there system’s fault and they are refusing to look at from customer perspective #badCX #customerexperience #Customer1st
Seriously @Translink_NI. You really need to sort your online CX. Tried to book tickets for train to Dublin and your site isn’t taking online payments. It’s 2022. This should be a basic! A tear down of your site would make a good project for an A-level student. #badCX
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