#DoctorCX - Twitter Hashtag

over 4 years ago

Fun #CXQOTD @jtwatkin 😁 I would bring… 📕 “Customer What?” by @ijgolding 💻 to keep blogging in #DoctorCX 🏄‍♂️ to learn and surf on weekends

Jeremy Watkin @jtwatkin

over 4 years ago

The #CXQOTD for Mar 9: What three things will you have on your #CX deserted island? @stephaniethum @jennysuedempsey @tanujdiwan @mentalmarketer @CxExcellence @luismelo78 @kendalrodgers_ @AlexHyphen @heycxguy @cxcentricglobal @sudhbhat @michaeljbair @JimBassCX @RoyAtkinson

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Luís Melo @luismelo78

almost 5 years ago

“acquiring new customers is more expensive than keeping existing customers (..) companies going through hard times should rather: 1️⃣ support and reinforce customer service; 2️⃣ prioritise retention, without neglecting acquisition” #DoctorCX #CX #CustServ https://t.co/HgILgEuWSA

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Stephanie Thum, PhD, CCXP @stephaniethum

about 5 years ago

Attention, please! #DoctorCX would like to welcome you to the #cx Twilight Zone. 🚘 (What a weird experience, @luismelo78!) 🤨

Luís Melo @luismelo78

about 5 years ago

"Promise-making and score-begging is something we see more often than we would like to, particularly from companies who only pay lip-service to Customer Experience" #CX #DoctorCX https://t.co/eUEF1xR37s

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Luís Melo @luismelo78

about 5 years ago

"Promise-making and score-begging is something we see more often than we would like to, particularly from companies who only pay lip-service to Customer Experience" #CX #DoctorCX https://t.co/eUEF1xR37s

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Luís Melo @luismelo78

about 5 years ago

#DoctorCX latest blog... "Promises you can’t keep, Scores you don’t deserve" featuring @RenaultPT #CX #CustomerService #CustServ https://t.co/eUEF1xR37s

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Luís Melo @luismelo78

over 5 years ago

“Companies can’t expect every employee to perform heroically, all day, every day, forever. They can’t expect everyone to be outstanding, available, willing to make huge effort, always go the extra mile” #DoctorCX #CX #TechCX https://t.co/bfrIXR4VEO

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Luís Melo @luismelo78

over 5 years ago

My interview with CXBuzz #DoctorCX #CX @stephaniethum @ijgolding @PracticalCX @Zendesk https://t.co/bfrIXR4VEO

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Luís Melo @luismelo78

over 5 years ago

Thank you @jtwatkin for a question that makes us look in the mirror (always the best ones) I feel that I was more selfish and judgmental than what I should have been Studying and working in #CX made me more altruistic and empathetic I fell much better and happier #DoctorCX

Jeremy Watkin @jtwatkin

over 5 years ago

The #CXQOTD for June 14: “How has working in #CX made you a better human?” @IngridsPaixaoz @NicholasZeisler @seatoncx @kendalrodgers_ @CxExcellence @heycxguy @sudhbhat @tanujdiwan @murphyjfraser @LukeWilliamsCX @kayejchapman @jaredorr10 @jwdcombs @MrWhiteSaysThis

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Luís Melo @luismelo78

over 5 years ago

The answer to @jtwatkin #CXQOTD is… YES, there is! You should not listen to those customers you want to lose! 😉 #DoctorCX

Jeremy Watkin @jtwatkin

over 5 years ago

The #CXQOTD for June 10: “Are there certain customers we shouldn’t listen to?” @kkmett @SueDuris @CxExcellence @CXpert @JoSHoneycomb @mundocx @Schulbz @JoshVoC @rnanjad @AilsDay @avdingus @globaldenton @AlexAllwood @LilianaPetrova @drumondmary @JeffGreatorex @luismelo78 #cx

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Luís Melo @luismelo78

over 5 years ago

Great article @stephaniethum Trust is indeed crucial in today’s remote-working setup. And how do you build trust? 1️⃣ with Transparency 2️⃣ with Candor 3️⃣ with Delegation 4️⃣ with Celebration #DoctorCX #EX #EmployeeEngagement

Stephanie Thum, PhD, CCXP @stephaniethum

over 5 years ago

3 Trust-Building Strategies That Get Virtual Teams to Thrive and Accelerate Revenue https://t.co/KLlL10ctzp

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Luís Melo @luismelo78

over 5 years ago

How much investment and effort do you put in, to acquire new customers? Would you go through all that, only to frustrate customers at the first post-sales interaction? Your customer service department is as important as any other, not a cost centre #CustServ #DoctorCX

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Luís Melo @luismelo78

over 5 years ago

Want to be customer-centric? 🛑Stop talking to customers about your solution or product 🟢 Start talking with your customers about their business and challenges #DoctorCX #TechCX #CX

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Stephanie Thum, PhD, CCXP @stephaniethum

over 5 years ago

You've consumed the #books, #blogs, and #podcasts on #CX. How about the #academic literature? Here are 5 scholarly articles to add to your #CX reading list today. My guest post on @luismelo78's #DoctorCX blog. https://t.co/TDWI1d0iMM #CustomerExperience #ProfessionalDevelopment

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Luís Melo @luismelo78

over 5 years ago

@jtwatkin @Hyken @NicholasZeisler @CxExcellence @mundocx @AilsDay @AndrewOlaleye @tanujdiwan @globaldenton @ddu17 @rnanjad @KayPhelpsTweets @MattDDyer @StossInSupport @drumondmary @Schulbz Here is my two-cent for today’s #CXQOTD #DoctorCX

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Luís Melo @luismelo78

over 5 years ago

@jtwatkin @KayPhelpsTweets @scott_saas @LeslieO @justinmrobbins @theccdoctor @RehbeinDanny @NealTopf @Patrick_SaaS @TomRichard11 @jacobshields20 @BeckyRoemen @ndytg @mikeaoki This a question close to my heart @jtwatkin Here is my opinion: https://t.co/I6SV5ZHI8A #CXQOTD #DoctorCX #CRM

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Stephanie Thum, PhD, CCXP @stephaniethum

over 5 years ago

🔥 @luismelo78's guest post on the @PracticalCX blog is hot, hot, hot! Why the #CX tech market is buzzing with new products, acquisitions, and partnerships and shows no signs of stopping. #CustomerExperience #Tech #DoctorCX https://t.co/52jBtxKXq9

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Stephanie Thum, PhD, CCXP @stephaniethum

over 5 years ago

You've consumed the #books, #blogs, and #podcasts on #CX. How about the #academic literature? Here are 5 scholarly articles to add to your #CX reading list today. My guest post on @luismelo78's #DoctorCX blog. https://t.co/TDWI1d0iMM #CustomerExperience #ProfessionalDevelopment

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Luís Melo @luismelo78

over 5 years ago

@jtwatkin @NicholasZeisler @justinmrobbins @AlexAllwood @CXpert @shanegold @murphyjfraser @stephaniethum @Scottywerner1 @Schulbz @RussLoL @IngridsPaixaoz I tweeted about a small improvement a few days ago... I’ve been mentoring and coaching my teams to avoid using “no” or “can’t”. It’s such a big shift on people’s minds. It’s not easy. But like anything else, if you practice, you’ll end up perfecting it #CXQOTD #DoctorCX 🚫✅

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Stephanie Thum, PhD, CCXP @stephaniethum

over 5 years ago

You've consumed the #books, #blogs, and #podcasts on #CX. How about the #academic literature? Here are 5 scholarly articles to add to your #CX reading list today. My guest post on @luismelo78's #DoctorCX blog. https://t.co/TDWI1d0iMM #CustomerExpeirence #ProfessionalDevelopment

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Luís Melo @luismelo78

over 5 years ago

@stephaniethum @JuliaAhlfeldt @JoshVoC @CXpert @NicholasZeisler @mishbatt Thank you for the tag @stephaniethum and interesting #CXQOTD by @justinmrobbins Here is my two-cent... #DoctorCX

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