Heather Richards

Interested in the intersection between arts and sciences – supporting cross disciplinary collaboration - VP GTM, @Verint

[Prime Tate @primetateHQ]

Andrew Tate instantly goes off on Aston Martin after realizing his new $1.5M Aston Martin Valhalla doesn’t have a place for the key. 🤯💀

“Who the f*ck works at Aston Martin? How stupid are you f*cking people? Where the f*ck does my key go?”

“Who is going to lose their job?”

[Liz Miller @lizkmiller]

"We have always told customers 'we love you just the way you are today.' This is why we have always differentiated with outcomes and value. Nothing about this commitment has changed." @Verint CEO Dan Bodner kicks off #AnalystDay doubling down on #CX Automation. #AI #CCaaS

[Shelly Kramer @ShellyKramer]

My first year at @Verint’s Engage event and there’s a clear theme: this event isn’t about selling more #cx automation solutions, it’s really about celebrating customer success. The cool thing is it’s those success stories and customer results (and passion) that do the selling. Nicely done.

#verint #verintengage #agenticai @sarbjeetjohal

[Tim Crawford @tcrawford]

One of the key messages from @Verint is how their approach delivers stronger, faster and measurable outcomes.

What this means is demonstrating value in 60-90 days.

#CIO #CX #AI #VerintEngage25 #Engage25

[Verint @Verint]

There’s an immense value with CX Automation when it’s powered by AI. With Verint, you can generate value immediately- that’s a huge differentiator. #Engage25

[Verint @Verint]

With Verint IVA you can actually augment your unique IVR with AI. You can start small, automating one use case at a time, with zero disruption. #Engage25

[Blair Pleasant @blairplez]

Dan Bodner, @Verint CEO at #VerintEngage24: In 3-5 years, there'll be a big change in how the industry thinks about self & assisted service. Today they’re separate but in the future customers will be able to transition between them. People & bots will work together. #Engage24

[@suehussverint @suehussverint]

Effective data management in organizations leads to increased freedom for agents, improved #CX, and higher operational efficiency. @hgrichards @Verint provides insight on all that #AI can do for your data on https://t.co/jTmpwAWya0 via @CCPipeline.

[Robin Gareiss @RGareiss]

As a self-professed data geek, what I'm seeing at @Verint #engage23 is very impressive. I always tell CX leaders that they have to gather data, analyze it, act on it, and then re-evaluate it. It's a cycle.

What's so cool here with Verint's "specialized bots" is they all pull from Verint's huge, core data platform. So you simply enter a question (a prompt), and get answers, as the chart below illustrates from "Dora," the data insights bot. Verint VPs @HGRichards and Dave Singer showed some intriguing examples of the bots in action.

The ability to use AI in this way, without lengthy programming or siloed data sets, is truly innovative. Bots helping agents will thrive. The challenge will be customer-facing bots. Only 13% of consumers prefer bots, and 39% avoid them, according to @metrigy's upcoming CX Optimization: 23-24 global study.

#dataanalytics #datalake #AI #CX #WFM #contactcenter #CustomerService #chatbots

[@suehussverint @suehussverint]

IVA TREND: A number of bots were hastily deployed during the pandemic. As new economic realities set in, businesses were forced to prove that the solutions worked as promised. Read on for more insights from @Verint's @hgrichards: https://t.co/DE4ygoqdik via @SpeechTech

[Heather Richards @hgrichards]

@supercity @TharushaGunawa4 Into My Arms - Nick Cave and the Bad Seeds

[Christina McAllister @christinamcal_]

Interesting conversation evolving around the value of telephony.

@Verint CEO Dan Bodner saying that telephony is no longer the purchasing driver for CCaaS at #VerintAnalystDays

@Sprinklr firing shots on telephony as a commodity in CXToday article https://t.co/baUHKtWeh2

[R “Ray” Wang 王瑞光 #Cupertino #AI #Energy R.NFT @rwang0]

MyPOV: @Verint Chief Product Officer Jaime Merritt sharing his view on why engagement data is critical #VerintAnalystDays

[Lisa Preuss @lpreuss]

CEO Dan Bodner talks about @Verint's 'start anywhere' approach and empowering customers with data... helping customers to utilize the Verint Customer Engagement Platform wherever they choose to start. #CX #VerintAnalystDays

[Lisa Preuss @lpreuss]

Air Transat, Canada's 3rd largest airline, uses Verint for bot & messaging channel automation - Verint's @hgrichards talks with Catherine Pleau & Richard Smith about airline's use cases including flight status, upgrades & check-in as their CX strategy evolves. #VerintAnalystDays

[Omer Minkara @omerminkara]

A holistic approach to #digital #CX optimizes & automates the customer and agent experiences. #VerintAnalystDays

[MarTech360 @360MarTech]

@Verint Wins Multiple Industry Awards For Delivering #excellence In Knowledge #Management.

@hgrichards
#management #InformationTechnology #newsmedia #ITdigest #news #digitaladvertising #ecommerce #hybridvirtualevents #MobileVirtualNetwork

https://t.co/3IkfgfmXUf

[Verint @Verint]

In the race to personalize engagement, have we forgotten customer relationships? Verint's Heather Richards (@hgrichards), vice president of GTM Strategy at Verint, shares insights and more. Read On. https://t.co/4dlsNwrE9w