Jeffrey R Miller

Digital customer experience executive. #CustomerExperience / #CX #DigitalTransformation

[CX Guy 🙋🏻‍♂️ @heycxguy]

Can’t believe this list doesn’t include @ndytg @stephaniethum @luismelo78 @jtwatkin @RoyAtkinson @DebbieSzumylo @kateleggett @BlakeMichelleM @MarshaCollier @GregOrtbach @jennysuedempsey @jennvzande @bradcleveland and so many more people I admire! Strange! 🤔

[Ricardo S Gulko CX certified Pro, Tech, MBA @RicardoSGulko]

200 #CX Thought Leaders to follow to kickstart 2021 https://t.co/KVvYUn157b @EuropeanCXOrg @NevilleGaunt @IanLJones98 @RitupaGhosh @ShiCooks @avrohomg @AkwyZ @Nicochan33 @CurieuxExplorer @RagusoSergio @baski_LA @FrRonconi @AshokNellikar @DTLabUCC @joepine #CustomerExperience

[Luís Melo @luismelo78]

“There are at least two very good reasons to measure the experience you’re providing customers. The first is best summarised by the father of management thinking, Peter Drucker (..) The second has to do with your #CX strategy” ⁦@CXpert⁩ #DoctorCX https://t.co/F4VWx9sqzI

[Jeffrey R Miller @JRMill3r]

Yep, 2021 predictions already -
Andrew Lawson ruminates on what the next year may have in store for our work. https://t.co/PVklc4fALs

[Jeffrey R Miller @JRMill3r]

. Fidelma Butler shares six 2020-inspired lessons in leadership, development, and #EmployeeExperience that she’s taking with her into 2021. https://t.co/tAKNZSju4q

[Jeffrey R Miller @JRMill3r]

What the heck is #DigitalTransformation really?
Good things come in 3s, like these pillars of digital transformation.
What else would you add? https://t.co/9Gdy5HrBUe

[Jeffrey R Miller @JRMill3r]

Catch Zendesk's Shawna Wolverton at Amazon Web Services (AWS) re: Invent where she'll share how Zendesk and Amazon Connect are helping teams around the globe rapidly scale their contact centers. #theCube https://t.co/TpNP1y66H3

[Jeffrey R Miller @JRMill3r]

I think my team may be growing tired of our virtual happy hours, right team?! 🍺
Zoom fatigue is setting in for many of us. Here are some ideas for making more meaningful connections while working remotely. https://t.co/sqUzy6TOSV

[Jeffrey R Miller @JRMill3r]

IT and CX are so intertwined.
You’re invited. 🎉

Who: @tcrawford of @AVOAcom and @ColleenBerube
When: Dec 15, 1pm ET
What: Learn about the #IT role in #CX and how leaders are focusing today
Why: Because knowledge is power 💪

Register today. https://t.co/eni9uhozSC

[Amit Gupta @amitgupta9]

Sharing a fun way to look at #CX

Presenting the Customer Experience Snakes & Ladders board game. I have tried to capture some of my learnings from the best in the game.

Thank you @btemkin @joepine @Hyken @WalkerCEO @ijgolding @JeanneBliss @stephaniethu…https://t.co/deUogyRgCy

[Jeffrey R Miller @JRMill3r]

The modern experience your customers crave includes 2 key elements:

1️⃣ Access to information
2️⃣ Speed to resolution https://t.co/dXSlavyYIK

[Jeffrey R Miller @JRMill3r]

Embrace the power of personalization with this handy guide. ⚡
#CX #CustomerExperience https://t.co/K4l8WfYnM5

[Jeffrey R Miller @JRMill3r]

intelligent #CX : learn all about the Amazon Web Services (AWS) Connect app for Zendesk and how to deploy it in minutes. ⏱️
From @AWS_Partners https://t.co/se7g4Y98Wp

[Jeffrey R Miller @JRMill3r]

Continuing to grow and #hiring !
#CX Customer Success Consultant, remote location, considering anywhere in Midwest and East US. https://t.co/mdcuDI9pJB

[Jeffrey R Miller @JRMill3r]

Zendesk CIO and SVP of Operations Colleen Berube sheds light on how the employee experience and #CX inextricably linked.
#EmployeeExperience -> #CustomerExperience https://t.co/So5NuJd0kt

[Ricardo S Gulko CX certified Pro, Tech, MBA @RicardoSGulko]

Great article shared by the #PunkCX the notorious @adrianswinscoe from @Kantar @Kantar_UKI @Kantar_DE #customerexperience #cx #CXROI #complexity #technology #cxo #design

[Jeffrey R Miller @JRMill3r]

No matter the form that help takes, one thing is certain: Being #helpful isn’t always easy—it can be a lot of work. That’s why Zendesk is launching a series of stories for you, our community, to remember that we’re all in this together. https://t.co/TKusb6NK8v

[Jeffrey R Miller @JRMill3r]

For attendees at this Nov 19 #CXMoments webinar, Zendesk donates $10 to Warriors Heart Foundation. Learn how veteran-owned ☕️ Black Rifle Coffee Company selects partners that share their values, and about 🛍 Simplr's #CX insights from mystery shopping. https://t.co/p8IYQpYoZS

[Jeffrey R Miller @JRMill3r]

Before he kept bees, Eric Grandon kept secrets. Not even his wife knew he had served in combat. Beekeeping is now a lifesaving form of therapy, and he invites other trauma survivors to his farm.
Commissioned by Zendesk, about #helpful people. https://t.co/6u01Cf20qF

[Jeffrey R Miller @JRMill3r]

Financial Times: Cost isn't the main priority for customer experience Champions—even in the year of COVID-19.
What do you think is tops?
Read more in new analysis from Zendesk and Enterprise Strategy Group. #CX #CustomerExperience https://t.co/VGbtkO0Y9J