Kim Fields

L& D | Passionate Learner | #eLearning junkie | Instructional Designer Pro | Graphic-designer Enthusiast | Budding Writer | Maker | Growth mindset | ENFJ | BCDA

[Edify @edifycx]

Happy birthday to our co-founder & CEO @cameronweeks 🎉🎂🥳🍾

[Kim Fields @kim_j_fields]

#EC22 - excited to talk about @edifycx and our latest �� that dropped this week! Sync and Edify Workflows can help you bring your EX and CX to the next level. Come see us!” At the booth!

[Kim Fields @kim_j_fields]

#EC22 - keynote to kick off day 2! Some interesting reflections from what we’ve learned and done as an industry as a response to the pandemic and the new growth of hybrid work. What reflection was most impactful for you? What takeaways will you take with you today?

[Kim Fields @kim_j_fields]

#EC22 - keynote aha! “we were forced to be agile, adaptable, and accelerated in our business outcomes because of the pandemic, so how do we maintain this when coming out of it.” What are you doing to keep up and sustain?

[Edify @edifycx]

Excited to be back at @enterprisecon this week! Get a demo of our new standalone, no-code Edify Workflows product & Sync video conferencing. See how you can reinvent #CX and #EX experiences, at scale, in booth 1211. #EC22 #CCaaS #UCaaS #ContactCenter

[Dave Michels @DaveMichels]

No code and no license with @edifycx Workflows #CCaaS #EC22

[Edify @edifycx]

We've added Sync #video to our #CCaaS + #UCaaS solution so agents, colleagues, customers, & partners can talk face-to-face over video in one click. Sync & @Jabra_US eliminate the need for 3rd-party apps and create outstanding #EX & #CX. Read the release:
https://t.co/5wkN2PE549

[Association for Talent Development (ATD) @atd]

Happy ATD Employee Learning Week!

Throughout the week, we'll showcase the value of learning, so stay tuned for great content you can use as learning and #talentdevelopment professionals.

Learn more here: https://t.co/REH8q49UFa #ATDEmployeeLearningWeek

[Dave Michels @DaveMichels]

The new Chrome Enterprise Recommended for CCaaS program: Paper here https://t.co/NcP3C97wxh

@webex @edifycx @8x8 @vonage @ringcentral @Genesys @Five9

[Bracken Fields @Bracken_Fields]

#AllOutOfBubblegum

[Cameron Weeks @cameronweeks]

With @edifycx & @Google #ChromeOS you can finally move even the most complex #CustomerService organizations to the cloud in hours not months or years. #CustomerService #CCaaS #EC21

[Edify @edifycx]

Edify is officially #ChromeEnterpriseRecommended ! 🙌 This designation from @Google means that @edifycx meets the highest performance standards and is easy for employees and businesses to adopt. Read the release:
https://t.co/QdHmxtrZHa

[Edify @edifycx]

Routing customer service calls to your retail store? 💡 @Forever21 is evaluating a combined in-store role of agent + sales associate, supported by @edifycx. An employee with an iPad can receive the call & then use the camera to show customers in-store options. 🛍️ #Innovate #CX

[Dave Michels @DaveMichels]

Viewz> TalkingPointz: CCaaS the New Black? Fashion Retailer Reimagines Customer Engagement: At Forever 21, customer engagement is evolving, and it appears to be doing so by eliminating what most would describe as a contact center. https://t.co/H8J5rfUXwq

[Candace (Berman) Sheitelman @EdifyCMO]

@DaveMichels tells the greatest stories. Props to @Forever21 for putting #EX and #CX at the top of the list with @edifycx! Drops in #contactcenter KPIs like abandoned rate, speed of answer, & handle time do👏not👏stink👏! Happier agents, happier customers, better business.

[Candace (Berman) Sheitelman @EdifyCMO]

Telling the story of how @edifycx is fixing #customerservice once and for all is a challenge and a thrill! Today is the latter 🥳 #creatingfans #customerexperience #contactcenter

[Edify @edifycx]

Big news: @Forever21 is using @edifycx for #CCaaS and #UCaaS, seeing massive improvements in top KPIs. China Scroggins, Director of #CX, said, "We need [agents] to want to use the tools we give them... That’s why we chose Edify.” 🎉🛍️🙌 Read the release:
https://t.co/1YSD2FkkKy

[Edify @edifycx]

Edify Announces General Availability of Edify Huddle CX v4.0 - This version delivers enhancements that make the solution faster, easier, & more robust so everyone working to serve customers can do that job better. 🎉 Read the release:
https://t.co/eWe3qWcUGw

[Edify @edifycx]

Here's your invite of the season from @EdifyCMO herself: a six-part demo series, every Tuesday for a half hour. Come see the latest and greatest #CX capabilities in action! Sign up: https://t.co/MsDK6xlfaG

[Candace (Berman) Sheitelman @EdifyCMO]

@Talkdesk, I know it's #AprilFools and all, but... 🤔🧐 #CX #CCaaS #ContactCenter #truthbomb