Laura Wright

journalist/ content marketing

[Laura Wright @lwright12]

Hugely disappointed in @Morrisons. Ordered party food 10 days ago and half the items were not delivered for a gathering of 20 people we had yesterday. If you don’t want to ruin Christmas I’d put your trust in another supermarket!

[Laura Wright @lwright12]

Purchased a top from @flannelsfashion . Return rejected as apparently it is dirty! Absolutely appalling customer service implying this was deliberate and I need to hire an investigator to prove it hasn’t been worn! Just wow!

[Laura Wright @lwright12]

@suzanneLegge4 Wow I thought ours was bad and we’ve had nothing since our flight was cancelled in August. Such a terrible customer service they are operating!

[Laura Wright @lwright12]

@British_Airways I have several times to keep being told “we haven’t forgotten about you!”. It’s not good enough, busy or not you should at the very least keep customers informed.

[Laura Wright @lwright12]

@British_Airways it’s been over 2 months now since you cancelled our flight, we still don’t know why! Appreciate you’re busy, but it’s not acceptable to ignore us, at least keep us informed of the process and set expectations. Your customer service is terrible!

[Laura Wright @lwright12]

@BritishGasHelp Thanks, I have DM’d you. Look forward to a prompt response. Thanks!

[Laura Wright @lwright12]

@BritishGasHelp @BritishGas absolutely disgusted to phone up the team today to hear you won’t help my 87 year old grandad, who has limited mobility and lives independently when he has no heating or hot water, 9th Jan apt is not acceptable for a vulnerable person.

[Laura Wright @lwright12]

@brushbabyuk just opened this and it doesn’t look like it’s fit for my child’s mouth? 😳

[Laura Wright @lwright12]

@JackWills_Help my husband bought 3 wool jumpers for my recent birthday. We washed all 3 in the same load carefully following the recommended guidelines. 2 came out ok but one has completely shrunk. Is there anything I can do? Really disappointed. :( Thanks in advance!

[Laura Wright @lwright12]

@SkyHelpTeam Hi, No sadly not, we were told it would be resolved yesterday as per 48hr SLA but still experiencing the same issue.

[Laura Wright @lwright12]

@SkyHelpTeam No broadband since Friday in Wokingham. Constant outages in the area- how long is this going to take to be resolved please?

[Laura Wright @lwright12]

@CPriday @jersey_bulls @AscotUnitedFC @primevideosport please support your Customers (and colleagues ;)) from Ascot!

[Hopper & Son @CPriday]

Game 4.

@jersey_bulls vs. @AscotUnitedFC

[Laura Wright @lwright12]

Morning @VodafoneUK This is now the second day without any service on my phone, please can you provide an update as to when this will be resolved? Thanks

[Laura Wright @lwright12]

@GWRHelp what’s going on? 17.08 to Bedwyn hasn’t left on time since the “improved” train timetable! Bring back the 17.07 Frome train which actually provided a good service!

[Prime Video Sport UK @primevideosport]

We're LIVE for #PLonPrime

Tune in now for the build-up to #CRYBOU and #BURMCI as @PremierLeague football comes to #PrimeVideo

[Ian Brooks @IanBics]

@British_Airways @EnglandRugby Did you text all the players 4 hours before the flight telling them the flight was cancelled?

[Laura Wright @lwright12]

@british_airways what is the point in having a customer relations number if you’re too busy to handle customer calls? Customer service has been and is still appalling.

[Laura Wright @lwright12]

@britishairways how do we get compensation for you cancelling our flight today? Stuck in Naples currently...Customer service hasn’t been great either, would have been nice to confirm the reason for the cancellation, which I presume is down to Air Traffic?