Nancy Malouf

Marketer, educator, traveller and soon to be researcher! Passionate about branding and the community...

[Nancy Malouf @MaloufNancy]

@SofijaMarija7 It is scary what can hppen to one's reputation at the click on a button!

[Nancy Malouf @MaloufNancy]

Q-2 What types of reputational risk exist online for brands? #curtintmschat

[Nancy Malouf @MaloufNancy]

@SofijaMarija7 Yes, so many focus on external comms and forget the pivotal role of interal communications.

[Nancy Malouf @MaloufNancy]

Q5- How do you mitigate reputational damage risk? #curtintmschat

[Nancy Malouf @MaloufNancy]

@farziee_ #curtintmschat

[Nancy Malouf @MaloufNancy]

@TiffanyBeverly ethics, so importnat, si underrated #curtintmschat

[Nancy Malouf @MaloufNancy]

Fantastic work everybody, don't miss the bonus question by @aabbas89 , now go and prep for the crisis simulation seminar 8! #curtintmschat

[Nancy Malouf @MaloufNancy]

@TrevorTran97 Very much so, employees can make or break a company, noting that resourcing can be an issue #curtintmschat

[Nancy Malouf @MaloufNancy]

@LeongEmery I love live chat, very effective #curtintmschat

[Nancy Malouf @MaloufNancy]

Last Q - What should be your priority during a crisis? #curtintmschat

[Nancy Malouf @MaloufNancy]

@vynnelio staff training is very important and a crisis management plan in place #curtintmschat

[Nancy Malouf @MaloufNancy]

@Geena_Roslyna Tony Fernandes did an amazing job #curtintmschat

[Nancy Malouf @MaloufNancy]

Q-4 devestating examples of reputational damage vs best example #curtintmschat

[Nancy Malouf @MaloufNancy]

@Jennaklemm1 The Jane Walker campaign is rather subjective, some argue that it was purely done to amp up sales rather than empower women #curtintmschat

[Nancy Malouf @MaloufNancy]

@AngelaNatT Huge repecussion there, on both comany and personal finances #curtintmschat

[Nancy Malouf @MaloufNancy]

@RodriguesJaclyn Yes, Netflix acted swiftly, do you think though it is appropriate to take strong actions before proven guilty? #curtintmschat

[Nancy Malouf @MaloufNancy]

@EliottTashi yes, that was rather in poor taste f pepsi, and Kendal Jenner has been linked to a few campaigns gone wrong, not an appropriate influencer? #curtintmschat

[Nancy Malouf @MaloufNancy]

@JingWunPR perfect giph #curtintmschat

[Nancy Malouf @MaloufNancy]

Q-3 half way mark!!! How do you deal with reputational damage? #curtintmschat

[Nancy Malouf @MaloufNancy]

@ZacharyAli10 More like follow the crisis plan! This should be already in place #curtintmschat

[Nancy Malouf @MaloufNancy]

@OverdriveShot Authentic communication is key #curtintmschat

[Nancy Malouf @MaloufNancy]

@hannahp48376635 Knowing whn to apologise, so do you think there are times when an apology or response should not be given? or is it pure timing? #curtintmschat