Marco de Sá

User Research & Data Science @Spotify!

[Marco de Sá @Marco_de_Sa]

Hey @UberEats the courier just called saying he won’t come up to deliver my order. I, unfortunately, cannot go out. What happens now? Thanks!

[Marco de Sá @Marco_de_Sa]

Hey @Caviar, what gives? The courier is going on the opposite direction. Passed my place and now is pretty far, and the 11 minutes turned into over 30??? Every single time there’s a delay?? Am I going to get my food or should I cancel? Thanks!

[Marco de Sá @Marco_de_Sa]

@Uber_Support I contacted via phone and canceled the 30 minute delivery over 1 hour into it. Didn’t have dinner tonight.

[Marco de Sá @Marco_de_Sa]

@UberEats I’m getting contacted directly by the restaurant because my food is there getting called and waiting to be picked up, and yet the time of arrival on the app keeps getting later and later and no sign of progress. Mind you this was a deliver under 30 min option.. over 40

[Marco de Sá @Marco_de_Sa]

@TryCaviar at least 5 wrong orders this last month and no refund. It’s impossible to change my email address on the app and no one has reached out from support. Could you please contact me to solve this? Thank you!

[Marco de Sá @Marco_de_Sa]

Thank you for the coffee @united and thank you for the donation!! But after over $60k spend on United flights, how about some GS love? Happy Holidays!

[Marco de Sá @Marco_de_Sa]

@TryCaviar just got the same order twice! Tried to update my email to file a complaint through the app and I’m unable to. Help?

[Marco de Sá @Marco_de_Sa]

@hayes Where was it Andrew? This is awesome!

[Marco de Sá @Marco_de_Sa]

@united okay. I give up. It's unacceptable behavior, and something I've never seen before, in a flight with empty seats across all classes.

[Marco de Sá @Marco_de_Sa]

@united absolutely. But SEVEN seats??

[Marco de Sá @Marco_de_Sa]

@united so the crew all rest at the same time? Unbelievable.. United just keeps getting worse and worse by the day. Thanks for the response.

[Marco de Sá @Marco_de_Sa]

@united seems like the solution is to hide it, rather than make it right? Wow..

[Spotify @Spotify]

Thank you to our 50 million subscribers. #Spotify50

[Marco de Sá @Marco_de_Sa]

@United - no upgrades on this flight despite 7 available seats?!? Was told the seats are blocked for the crew to rest?? 7 SEATS?!?!

[Marco de Sá @Marco_de_Sa]

@barkledad @billy_the_kid @maerdot @natevillegas @gmax @EveningGluvna 😢❤️❤️❤️

[Sloane Crosley @askanyone]

There is honestly no point in doing anything but this guy's job.

[Emmy Bengtson @EmmyA2]

here's a bear who won't let go of the ranger who saved him from a forest fire, have a great day (h/t @Rob_Flaherty)

[Marco de Sá @Marco_de_Sa]

@Postmates_Help got it. Thank you, but 💔