@VirginAtlantic Hi, my parents have accidently left some duty free items in the overhead bins on flight VS42 that landed at Heathrow this afternoon. Could you let me know how we could get these back? Thanks
Hi @craftginclub, the Gift page of your website mentions it's possible to buy a one-off gift box but I can't see an option towards the bottom of that page to buy one. Please could you let me know how I can do this? Thanks
Hi @LNER, I've got an advanced ticket for the 10:01 to Leeds tomorrow morning. I'm travelling up for an event, so I can't defer my trip. Given the weather update, am I able to board an earlier train tomorrow using my 10:01 ticket?
@TLRailUK 402142 can't hear a word the driver is saying on the tannoy (completely muffled/cuts out) and the internal boards not showing the correct stations. Sort it out please
@TLRailUK I've purchased a 1 month ELS-ECR season ticket on my key smartcard with today as the loading date, but it won't let me through the barriers. Station staff said it's out of range. Confused as it allowed me to buy it online. Any reason why it won't work?
@EastMidRailway I have a super off peak BEE-STP ticket with no journey restrictions. Can I use this to instead go via NOT-KGX on LNER to avoid having to get the bus replacement?
@EMTrains I have a super off peak return which is valid until 1st Dec which I no longer intend to use. Am I able to apply for a refund? How do I do this?
@EMTrains You previously tweeted an address I need to send my unused ticket to, but it seems to have been deleted. Could you post it again please? Apart from the ticket, what else do I need to include in the letter?