Mike Mongeau

Product Manager @ Xbox 🎮

🛡️ Empowering Parents + Safeguarding Kids
🌈 Innovating Family Gaming Experiences

Thoughts are my own

[Mike Mongeau @mongeau]

@blinkdotnew I'd like to build a "Discord for Kids" - a safe place for young players only to find their tribe. Built for the next generation of gamers to find their crew, lead together, and build real digital community.

[Mike Mongeau @mongeau]

Effectively a break-in could occur on that door and the alarm would never sound. This repro's 100% of the time and I believe is a fairly common use case. I often open the door, remember to set the alarm, then close. But my house isn't secure if I do those. Please fix!

[Mike Mongeau @mongeau]

@ADT ADT+ has a security bug. If you have a door open (like on your way out) and turn on the alarm (countdown starts), close the door, it will "secure". When you return to the door, opening it doesnt trigger the timer. Hub doesn't even register opening/closing anymore until reset

[Mike Mongeau @mongeau]

Original #Xbox. Halo, NFL Fever, and Fuzion Frenzy FTW 🎮

[XBOX @XBOX]

The start of so many good times 🥹 when did you join the family?

[Mike Mongeau @mongeau]

@Demigorn @Xbox Was @XboxSupport able to help you get this squared away?

@Demigorn I'm a PM on Xbox Family and am eager to understand the paths you tried, the snags you hit, along with any other feedback. If you're up for it, please DM me 📩with deets for future improvements here.

[Tom Warren @tomwarren]

Microsoft needed a good Xbox Games Showcase and it just delivered one of its best yet. Starting off with Fable was bold, Starfield looks massive, and just listening to Hellblade II was an incredible audio experience. It was packed full of announcements and fun to watch 👍

[Mike Mongeau @mongeau]

In the game of life, every challenge is like facing a final boss. Embrace the unknown, strategize, adapt, and level up your game.

Failed? Good. You've learned something. Respawn, hit 'continue' no matter how tough the level.
#EmbraceTheUnknown #ChooseSuccess

[eSafety Commissioner @eSafetyOffice]

🎮 Online gaming can be great for kids, but we need to be mindful of the risks. Industry initiatives like Microsoft's Xbox Gaming Safety Toolkit draw on our #SafetyByDesign tools and https://t.co/5jXJ6ZkUO9 resources to help parents and carers keep kids safe while having fun 👾

[XBOX @XBOX]

What a good looking group 😎

[Mike Mongeau @mongeau]

@SPx982 Thanks for flagging this, @SPx982! I will take this forward with our teams internally.

If you have any other Xbox Family feedback to share (bad or good), feel free to DM me.

[Mike Mongeau @mongeau]

@jasonhendry @Microsoft @Xbox @jasonhendry 🙁 This sounds like an extremely frustrating experience. If troubles continue @XboxSupport should be able to help.

I'm a PM on Xbox Family and am eager to understand all the snags you hit, along with any other feedback. If you're up for it, please DM me 📩with deets

[Mike Mongeau @mongeau]

@Shpeshal_Nick Oops, sounds like a gaming platform stuck on tutorial mode! 🎮😉

At Xbox Family, we believe in empowering all players, big and small.

@Shpeshal_Nick would be great to connect 1:1 to learn about your family's gaming needs/wants and help us at #Xbox continue to level up.

[𝐌𝐞𝐞𝐧𝐨𝐨 𝐑𝐚𝐦𝐢 (Taylor’s Version)🥥 @MeenooRami]

Xbox Celebrates Safer Internet Day with Minecraft’s New Privacy-Themed Learning World and Safety Tips for Parents https://t.co/voEZvtyaNm #xbox #safety #privacy

[Mike Mongeau @mongeau]

@CenturyLink @CenturyLinkHelp @CenturyLinkSEA your DNS servers are still intermittently having issues. You aware? This ain't fixed.

[Mike Mongeau @mongeau]

@enmodo @plated Is there a way to quickly do this?

[Mike Mongeau @mongeau]

@enmodo @plated Hello Fresh may be the closest but it's still not the same

[Mike Mongeau @mongeau]

@johnrote Do you recall which podcast did a little expose on the Customer Service Ninjas of Bonobos? It was regarding a story about a guy who lost his favorite shirt (and, sadly, his dog) in a fire. ... Was it This American Life? And, do you remember the episode?

[Mike Mongeau @mongeau]

@CenturyLinkHelp I'm trying to access your internet repair team, however, agents have mysteriously hung up on me 3 times, never called back, and never opened a case ID for tracking. How can I get a human to help?

[Mike Mongeau @mongeau]

@ladyrachem you did a great job tonight! Very funny!

[Mike Mongeau @mongeau]

@RideOnewheel is there any chance of a Black Friday deal?