Mr Grumpy

What the hell is going on?

[Mr Grumpy @mrgrumpy1]

Mizuno are the worst. $220 for a pair of running shoes. Use them for running. 4 months in, the mesh is falling apart. Complain to Mizuno. They reply there’s too much wear. THATS MY POINT!!! THEY SHOULD NOT FALL APART THIS QUICKLY!!! First and last pair of Mizuno. #mizunofail

[Mr Grumpy @mrgrumpy1]

Every time I log in to @Westpac I get more and more annoyed by this food vendor making eyes at this guys girlfriend. Reading too much in to it? Probably. But look at the expression on that guys face… this has to be memed.

[Mr Grumpy @mrgrumpy1]

@getbillhero I’ve been trying to get in touch with you for days but I’m not getting replies to my chat messages or emails… so I’ve taken to twitter. If anyone sees this, can you pls tell me how long after subscribing I should expect to be given an assessment of my bills?

[Mr Grumpy @mrgrumpy1]

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[3Commas @3commas_io]

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[Mr Grumpy @mrgrumpy1]

Spent an hour chatting to @telstra “support” who pretended to be looking at my issue, finally received this message “I apologies for the Inconvenience but we are facing a system issue where we are not getting any details of yours at all. Thank you”. Wtf?

[Mr Grumpy @mrgrumpy1]

Hey @telstra - once again, your online support is appalling. I check to see why Telstra plus points haven’t been applied after a purchase 2 weeks ago, and get told to wait another month. Is someone doing this by fax? Is this 1987 with a mail in rebate? Absolutely shithouse

[Mr Grumpy @mrgrumpy1]

@Telstra Yes but I don’t get it if I’m not logged in to my account (but then I can’t order anything)

[Mr Grumpy @mrgrumpy1]

Also @telstra, what the hell is the deal with the Telstra plus rewards store? I haven’t been able to access it for weeks. Always errors.

[Mr Grumpy @mrgrumpy1]

@Telstra I always get this error when I try to click on the rewards store link

[Mr Grumpy @mrgrumpy1]

… and ending up on plans that weren't really suitable for me. And I have some silver level support, I'd hate to see what the level below is like. (/end rant) #fuckingawfulcustomerservice #shithousecustomerservice #customerdisservice @telstra

[Mr Grumpy @mrgrumpy1]

… All of these things have caused me to spend hours in circular conversations, intermittently had across hours, not really getting any answers, paying for services unnecessarily because I cannot track my usage, making unnecessary trips to @Telstra stores, (4/5)

[Mr Grumpy @mrgrumpy1]

… difficulties understanding how I'm being billed because trying to access my bill comes with an inability to see or download my bill because of these errors. (3/5) @Telstra

[Mr Grumpy @mrgrumpy1]

… broken links and error messages on the self-service dashboard and @telstra app, an inability to review my data usage (causing me to go over my data usage) and... (2/5)

[Mr Grumpy @mrgrumpy1]

@Telstra support is absolutely unbelievably rubbish. I have on numerous occasions over the past 12 months been given completely incorrect information, reassurances that an action has been taken when it hasn't, dozens of excuses about "issues with the system", ... (1/5)

[Mr Grumpy @mrgrumpy1]

@Optus also, why does nothing in your store have a price displayed?

[Mr Grumpy @mrgrumpy1]

@Optus you need to work out a system in your stores for acknowledging customers when things are busy - 6 people in this store waiting for service, none have been acknowledged, team have no idea who’s next in the “queue”... people are too afraid to browse products...

[Mr Grumpy @mrgrumpy1]

@Telstra - your terrible customer service advice along the road to getting a new phone has left me on a long expensive contract with a device I didn’t want based on the innacurate information provided to me by your online and store teams. Absolutely appalling.

[Mr Grumpy @mrgrumpy1]

Hey @Officeworks south Melbourne - do you EVER answer your fucking phone?

[Mr Grumpy @mrgrumpy1]

Not bad odds...

[Mr Grumpy @mrgrumpy1]

What sort of product design madness is creating a chocolate block with randomly shaped blocks, eh @CadburyAU???? Way to start a fight! #uxdesign #fail #chocolatewankery