Natalie Richardson

Made in Australia 🇦🇺 Currently Living in London All views are my own

[Natalie Richardson @njb81]

Hey @waitrose is there an easy way I can find out which stores sell the Angela Hartnett biscuits? I’d love some for a friends birthday…

[Natalie Richardson @njb81]

@TfL why is the 59 in London such an unreliable service. Buses that never turn up, constant service regulation…. It’s becoming a running joke how bad the service is….

[Natalie Richardson @njb81]

@marksandspencer hello team - my mum dropped off a parcel of returns into the returns chute at Kingston upon Thames today but forgot to scan the printed barcode on the front of the parcel. Any chance you can help? Or do we have to go back into store? Thanks

[Natalie Richardson @njb81]

Hey @British_Airways I’m trying to upgrade my flight online - but your system say I can’t do it online. But I’ve called a few times and the call centre can’t help me due to IT issues and tell me to call back. When will these be resolved please?

[Natalie Richardson @njb81]

@British_Airways hey team how long does it take to process an Avios flight cancellation done online please?

[Natalie Richardson @njb81]

@marksandspencer hey team - will your stores be restocking the valentines food offer every morning? Just missed out on getting the items I wanted today on Ocado or in store? Thanks

[Natalie Richardson @njb81]

@HeathrowAirport
Hey team, please can you grit the entrance to terminal 4 it’s like an ice rink and very dangerous!

[Natalie Richardson @njb81]

@Finnair hello team - can you please advise if sapphire one world members get an extra checked bag on your flights? Thanks

[Natalie Richardson @njb81]

@thewhitecompany hey team! Is there an easy way to find my VIP discount code? Thanks

[Natalie Richardson @njb81]

@Qantas hey team - you’ve let us know about the delay to QF9 tonight from Perth.. what time does baggage drop off close? Thanks

[Natalie Richardson @njb81]

Great selection of salads today for lunch in the LHR @British_Airways lounge!

[Natalie Richardson @njb81]

@EE I cannot message your team as they believe my name to be wrong on the account so I cannot pass security. I’m looking at my bill. It says my name. I’m looking at the app. It says my name. I’ve had the same name for 11 years now. What else can I do?

[Natalie Richardson @njb81]

@EE I did speak to them, but they were unhelpful and gave contrary advice to your website

[Natalie Richardson @njb81]

@EE I’ve been a customer for almost 20 years and you are offering new packages to new customers that aren’t available to your existing customers to stay? Is this correct?

[Natalie Richardson @njb81]

@WeberGrills will the Weber q2200+ be available in the UK?

[Natalie Richardson @njb81]

@ANZ_AU hello team, I need to order a new card as my old one is damaged. Tried to do it online via support but your customer service agent is suggesting the only option is for me to travel from Perth to Melbourne to pick up said card…. Seems a little extreme?

[Natalie Richardson @njb81]

@British_Airways hey team - how do I get a copy of the cancellation receipts for Avios flights for insurance purposes? I cancelled online but never got a receipt? Thanks

[Natalie Richardson @njb81]

@EE I’ve rung support 3 times and been online multiple times today but there is still no resolve to my roaming issues of not being able to receive or make calls or send texts but I can receive them and my data works perfectly. Please please can someone help!

[Natalie Richardson @njb81]

@Qantas hello team - I have a flight credit following emergency surgery (thanks!) and your agent mentioned that if I send the medical certificate this can be a refund? How do I get this done because I’m not sure when I can use this flight credit at this stage?

[Natalie Richardson @njb81]

@Telstra No it won’t :(

[Natalie Richardson @njb81]

@Telstra I’ve tried ringing your helpline 8 times and you keep cutting out after 15 mins. I can’t login to the app as I don’t have a password. My eSIM that I bought is not installed properly so I need to be sent this again. It’s been a week of trying to get through to your teams