@BritishGasWatch Last night I contacted BG customer services as my online account shows a credit balance of £4,469, requesting a) immediate reimbursement and b) reduction in my monthly direct debit. No can do because, as usual your systems aren't working. Please resolve.
@BritishGasNot Last night I contacted BG customer services as my online account shows a credit balance of £4,469, requesting a) immediate reimbursement and b) reduction in my monthly direct debit. No can do because, as usual your systems aren't working. Please resolve.
@BritishGasHelp Last night I contacted BG customer services as my online account shows a credit balance of £4,469, requesting a) immediate reimbursement and b) reduction in my monthly direct debit. No can do because, as usual your systems aren't working. Please resolve.
@BritishGas Last night I contacted BG customer services as my online account shows a credit balance of £4,469, requesting a) immediate reimbursement of this total and b) reduction in my monthly direct debit. No can do becuase, as usual your systems aren't working. Please resolve.
@TelfordWrekin do you have any grit / gritters? A442 into Telford from the north is essentially one big lethal ice sheet because you’ve spectacularly failed to do your job.
@tfwrail Hi, your 9.44 service from Wellington to Birmingham New Street today should have had four carriages, but has two, as a result of which the train is unbearably crowded and uncomfortable. Nowhere near good enough.
@tfwrail Passengers are entitled to expect a seat. The info board at Wellington even stated the service would have four carriages. I’ll claim a refund via my corporate booking. I really needed to work on the train but can’t. Please do better.
Delighted to be attending the Chartered Institute of Internal Auditors annual conference today, and honoured to be representing the -Government Internal Audit Agency by presenting on ‘Auditing Artificial Intelligence - where do we start?’ #InternalAudit23@CharteredIIA
@nsandihelp Your website’s functionality to reset passwords is not working. I don’t have time to wait 45 mins in a telephone queue for help, so can you advise how to proceed, please?
@nsandihelp This is just not good enough. Your call wait times are currently over 60 mins. Who has 60 mins to sit on a phone hoping for a response? I'm currently trying to invest with NS&I but you're making it impossible. Please do better.
@nsandihelp this isn't the issue. When I choose the correct phone number for your system to call, I get a message saying 'phone number is mandatory' and I can't then click 'continue'. The system seems broken.
@nsandihelp This is not what I need. I don't have any active NS&I accounts, but I do have a log in. I have reset my password (via telephpone) but still cannot log in as your system prompts the automatic telephone call but then does nothing
@nsandihelp That’s the functionality that isn’t working. I reach the point where the system says I will receive an automated call, but nothing happens.