Richpanel

AI-First CX platform. Cut your support costs by 30% and reduce tickets by 30% - Guaranteed. Trusted by Ridge, Jones Road Beauty, Snow and 2,000+ brands.

[Richpanel @Richpanel]

Introducing Richpanel Sidekick:

A powerful AI assistant that learns from past interactions and mimics the best agents, ensuring everyone responds with the same expertise as your top agent.

Teams can double their throughput and save on support costs.

[Richpanel @Richpanel]

The best ecommerce insights don’t come from webinars.

They come from operators comparing notes.

Hear from CXOs at Ridge, HexClad, Jones Road, Pela, Simple Modern, Common Thread, and more to do exactly that.

June 25.

https://t.co/wQNSFmzpAx

[Richpanel @Richpanel]

Ridge. Simple Modern. Jones Road. MUD\WTR. CTC.
No recycled Twitter threads. No generic frameworks.
Just operators sharing what’s moving the needle.
Free. Live. Recorded.
Feb 18 | 1–4pm EST

https://t.co/BdIZ1v4EGZ

[Richpanel @Richpanel]

If you’re outsourcing your growth strategy to “what worked in 2022” — 2026 is going to hurt.

On Feb 18, 25+ serious DTC operators are breaking down what’s actually working right now.

[Richpanel @Richpanel]

The 2026 planning event to end all 2026 planning events!

https://t.co/CjJcQpOz9m

Over 25 speakers. Four keynotes. Three training sessions — leadership, marketing, and finance. Plus, 10 lightning panelists.

Dec 16 from 1–4pm EST 📅

[Richpanel @Richpanel]

A 9-figure brand cut ticket volumes & team size by half.

Want to see how? Go to richpanel dot com

PS: be careful about wagers with the Richpanel team 😉

[Amit R G @realamitrg]

Looking for tattoo ideas for @codyplof.

We had a deal: if Richpanel cut his CS spend by $500K this year, he’d get a Richpanel tattoo.

Start of the year, he was at 18 agents. He is down to 8 agents now.

Now I’m shopping for designs. The branding should pop on every podcast… and when he meets with the president.

What should we ink?

[Mike Beckham @mikebeckhamsm]

On Sept 12, we are hosting our Black Friday prep event for the Operators Network. As always, the event is free to attend. It's just operators helping operators be more successful.

We will have 25 different speakers, 4 keynotes, 10 panelists, plus 3 training sessions. I'll be leading the executive track.

These are a few of our friends and colleagues who will be presenting.

@seanfrank, Ridge
@JasonPanzer, HexClad
@mbertulli, Pela Case x Lomi
@couuor, CMO at Ridge
@connorrolain, HexClad
@codyplof, Jones Road Beauty
@MehtabKarta, Karta Ventures
@KatyMimari, CEO of Caden Lane
@MacCoyMerkley, Portland Leather
@ChereneAubert, ILIA Beauty
@connordault, CMO of Grüns
@jerelblades, Tushy Head of Growth
@amanadvani, Ministry of Supply
@obviceo from Obvi
@graceclarke from @Shopify
@SarahLevinger, Brand “Therapist”
@pan_a_yo_ta, HexClad VP HR
@emilyherrera, Creator Venture
Aaron Esmailian, CMO of birddogs
Elle Rudnick from SET ACTIVE
Kristin Swarek, Caden Lane CFO
Simple Modern’s CFO Jeff Hannam
@aaronorendorff , CCO @9operators
@sharoonthomas, @Fulfilio
@BryanBumgardner, @northbeam
@mikemanheimer, @PostscriptIO
@realamitrg, CEO @richpanel
@itsaliciagan, @AfterSell
@stuartchaney,@RivoCommerce
@tea_maverick,@HighbeamApp

Special thanks to the folks making this possible at @Fulfilio, @northbeam, @PostscriptIO, @AfterSell, @RivoCommerce, @richpanel & @HighbeamApp

This is an opportunity to get yourself and your team ready for the holiday season. And for all of us to level up our plans together.

As you can tell, it's a loaded group. You don't want to miss it.

[Matt Lady @mattlady]

Turn your customer service from a cost center into a profit center.

Get actionable CX & CS tactics in just 5 mins per speaker from 20+ DTC leaders.

📆 sign up free: https://t.co/hyFO3K3vBv

or just reply below / DM + I'll add you to the list for the invite & replay 🙌

[Richpanel @Richpanel]

Want to dive deeper into CX strategies that actually impact your bottom line?

🎯 Join our Singularity Webinar with 20+ DTC leaders next week → https://t.co/mp2AjU6keU

or DM and we’ll get you invited for the event and replay.

[Richpanel @Richpanel]

Bad CX spreads faster than good CX.

Why? Because frustrated customers are louder and more likely to spread disloyalty.

The solution? Reduce customer effort.

Self-service = faster resolutions, happier customers, lower support costs.

[Aaron Orendorff @AaronOrendorff]

Single greatest resource on ecommerce customer experience …

https://t.co/43051LRkMo

🧠 7k-word guide 100+ examples
🤝 53-page PDF of original insights
😍 Panel in Apr. with DTC legends

UNBELIEVABLY HEARTFELT thank you to the leaders who contributed over the last two months ↓

@jesscervellon, Open Late Collective
@eliweisss from @yotpo
@ridgewallet’s CX Dir Megan Johns
@michaeljbair, Fmr SVP @wearfigs
@hellotushy’s Sr Dir CX@renwazee
@_zoekahn_, Inevitable Agency
Nathan James’s Dir CX Taylor Johnson
@FreshCleanThrds’ Sydney Chestler
Heart & Soil’s Dir CX Brian Sutton
@simplemodernco’s Katie Mitchell
ILIA Beauty’s Dig. Lead Marnie Werth
@CarawayHome’s Ashley Harris
Glossier’s CX Cati Brunell-Brutman
@saaltco’s Dir of CX Bridget Laye
Ooni’s Global Head CX Patrick Carney
@HexClad’s Head CS Michael Ludwig
Bond Brand Loyalty, Lindsay McCann
@FinaloopTeam’s @RaylaRapp
@mattlady from @Richpanel
@IrisFinanceCo’s @drewfallon12

Especially those of you who gave me your time one-on-one and welcomed me into your world.

Check it out.

Let me know what you think.

And rest assured that any mistakes should be firmly placed upon my shoulders. Any brilliance … is due utterly to the names above.

[Richpanel @Richpanel]

@MarekvanBeek 🙌

[Cody Plofker @codyplof]

I think the first place that AI will make a difference for DTC and already has is customer support.

Creative is not far off, and we’ve seen some cool stuff this week on here.

We use @Richpanel which is built with AI in mind. Their AI has already made a big difference for us.

I had lunch with @realamitrg yesterday and he showed me some awesome data.

Our team is now half of what it used to be. Our agents that are using AI are almost three times as productive, with no drop in CSAT scores.

Over 70% of our tickets now use some sort of AI. Amit said most are helping us draft but we edit 30% of them. In 12-18 months we’ll only have to edit 2% of them, so those 98% can go out without human review IF you want that.

The Richpanel self service widget has also reduced 15% of our tickets, and we have more we can to to cut another 15%.

We’re also about to test their AI social media manager for ad comments.

Richpanel is a podcast sponsor, but this is not a sponsored post. I appreciate anyone willing to fly to meet customers in person and Amit and team have been incredible supporting JRB as partners.

I also hate to see DTC brands ripped off by overpriced, outdated legacy vendors who raised too much money.

Oh also Richpanel is like have the price of those ones.

Highly recommend it!

[That Pillow Guy @thatpillowguy]

Testing @Richpanel So far looks very good. The AI agents are awesome

[leovoloshin @leov]

@zachmstuck @DaveRekuc Richpanel was an unlock for us. Ticket count did really go down once implemented and cheaper.

[Sean Frank @Seanfrank]

@DaveRekuc id say the newer saas players are delivering more value for the price

@RivoCommerce and @Richpanel come to mind

the SAAS that can survive has a moat

ERPs need connections, so @fulfilio is safe
@northbeam is building tighter relationships with the ad channels

[Richpanel @Richpanel]

Thrilled to welcome @mattlady as our Head of Growth! Matt's extensive GTM experience in DTC and customer-first approach make him the perfect leader to take us forward. Looking forward to the impact you'll create! 🚀

[Matt Lady @mattlady]

The rumors & reports are true:

I'm joining @Richpanel as their Head of Growth!

Leading all things GTM:

• customer acquisition & pipeline growth
• positioning & brand awareness
• partnerships & referrals
• content & media
• sales

Pumped to get started tomorrow! 💬🤖

[Meet Magento Florida @MeetMagentoFL]

We're excited to feature Dan Wolgin, Ammunition Depot & Amit RG (@realamitrg), Richpanel (@Richpanel) in #MM25FL Customer Success Series!

📝 Session Topic: Harnessing AI to Slash $240K in Customer Support Costs.

Book Now: https://t.co/Z7j9v3IMJm.

@ravedigitalus + @Aheadworks

[Cody Plofker @codyplof]

This was fun so I’m gonna do a part 2. Here are a few other agencies or companies who I give my full endorsement to because of how good of a partner they have been to us:

1. Richpanel / @Richpanel Our CX software, it’s gonna eat Gorgias lunch. Cheaper, better ux, built with AI in mind, and @realamitrg has gone above and beyond to help us cut tickets and improve efficiency.

2. @drewfallon12 / @IrisFinanceCo. Drew is my go to when I have a finance question. Iris is great and Drew is the man and super knowledgeable.

3. @PrettyDamnTweet / PDQ. We’ve made some really nice margin improvements from implementing PDQ and doing a ton of testing. Another team that goes above and beyond

4. @MehtabKarta is the man. If you need to find a way to cut costs you should work with him.

Highly recommend these guys!

[Mehtab | Karta Ventures @MehtabKarta]

72% decrease in ticket volume at one of our portfolio brands. Largely driven by better manufacturing ops through @fulfilio + @Richpanel automations. Pretty cool!

[Sean Frank @Seanfrank]

Richpanel- 5 star tool.
Half the price of GORGIAS GUARANTEED!

Brands want to be on the cutting edge of AI. Well- we won’t be lol

But if you want to actually be using ai in your biz, cx is the place to start.

- 60% of all SOCIAL MEDIA COMMENTS are being handled by ai for us

- CSAT score is 95% now

- positive customers being pushed to leave reviews across the web

- 70% of all customers are self service resolutions now