Rishab M

[Edesh Kumar @Edesh_Kumar]

On 27 Sept 2026, I bought a Sony PS5 1TB Slim console via Swiggy Instamart for Rs.70,000 (full MRP, no discount). Open-box delivery, console was new, sealed, working fine. Seller listed on the invoice: PYD Retail Pvt Ltd - Avantika.

When I tried registering the warranty, Sony support asked for the seller details, invoice, console serial number, and warranty card. After a few days of back and forth, I got this in writing (CRM:007160012826):

"Swiggy Instamart by PYD Retail Pvt. Ltd. (Avantika) is not an authorized dealer of Sony... the dealer must be authorized by Sony India for the warranty to be valid."

So Sony is refusing warranty service entirely, and directing me back to the dealer. Meanwhile Swiggy Instamart's support has replied 6+ times with copy-paste apologies, telling me to "contact the brand," and refusing to take any responsibility as the platform that actually sold me the product without ever disclosing this risk.

As a consumer, I checked everything I could: new, sealed, GST invoice, warranty card with matching serial numbers. Nowhere was I told the seller wasn't Sony-authorised, or that this would affect warranty eligibility, before I paid full price.

I've filed an NCH consumer complaint (Docket No. 10297176) and am preparing a formal legal notice next.

I have bought phones and electronics for years and never once had to check if a seller was "authorised" by the manufacturer before buying. As a consumer, you can only check if the item is new, sealed, and working correctly. This is my first console. If dealer authorisation is this critical to warranty validity, Sony should clearly warn buyers, and Swiggy should transparently disclose it on the product page before anyone pays. And why are they even allowed to sell if they are not authorised

This post was picked up by several independent creators on socials, and IGN India covered it today. Appreciate everyone sharing this — if you've bought electronics via quick-commerce platforms (Instamart, Zepto, Blinkit etc.) and faced something similar, please file your own NCH complaint too. The more documented cases there are, the harder this is to ignore.

This was my hard-earned money, saved over years, and this entire ordeal has taken a real toll on my mental health over the past several days. Happy to share screenshots/documents with anyone who wants specifics. Would appreciate advice from anyone who's dealt with something similar.

@Swiggy @SwiggyCares @PlayStationIN @PlayStation @jagograhakjago @IGNIndia @beebomco @TrakinTech @VenomsTech @GyanTherapy @instamart_it @sony_india @Sony

#ConsumerRights #SwiggyInstamart #PS5 #Sony #QuickCommerce #ConsumerProtectionAct

[Rishab M @Risha_b_0]

@sguptampkt @Passwor15845191 कोरोना के समय पर हुआ था घर से ही काम। स्टाफ इतना कम है किसी को मौका नहीं मिला घर से काम करने का। सेकंड वेव में तो जिसको कोरोना हुआ था उसको भी 7 दिन बाद बोल बुला लिए थे ब्रांच।

[Rishab M @Risha_b_0]

@divrajsingh @mishra_baibhav India and card fraud protection. Rewards cashback will be diluted pretty fast.

[Rishab M @Risha_b_0]

@baxiabhishek They are just doing paid (some free) promotion. Will settle down in 3-4 days.

[Rishab M @Risha_b_0]

@CreditCardsInd The process looks same as in GPay on Android. Rarely used it 2-3 times after initial use. Why have they added one extra step to tap when face authentication already done though?

[Tamal Bandyopadhyay @TamalBandyo]

Three-Day Bank Strike has been deferred. But five-day week is a good idea for bank employees and bank balance sheets. Customers will not suffer in a digital economy, if planned with care. Win-win-win for all three. Latest #BankersTrust in @bsindia

[Rishab M @Risha_b_0]

@Ken76679874587 @iREUS_SA In 1990. 40 years ago basically.

[Clear Nama @Clear_Nama]

चैन से बैंक कर्मचारियों को कोई हड़ताल भी नहीं करने देता।

बैंक यूनियन UFBU जो 9 बैंकों के कर्मचारियों का साझा यूनियन है, 28 से 30 सितंबर 3 दिनों के लिए हड़ताल पर जाना चाहता है।

उससे पहले 25 और 26 को शनिवार और रविवार होने की ��जह से छुट्टी थी।

वित्त मंत्रालय ने हड़ताल को बेअसर करने के लिए एक सरकारी सर्कुलर जारी कर संडे को वर्किंग अनिवार्य कर दिया है।

दुनिया के डेवलप कंट्री वर्क लाइफ बैलेंस को महत्व देते हैं जिससे मेंटल हेल्थ अच्छा रहता है और आदमी ज्यादा प्रोडक्टिव बनता है।

लेकिन हमारे देश में आज भी हफ्ते में 70- 70 घंटे काम करने को ही तरजीह देते हैं। ऐसे में इंसान काम तो कर लेगा लेकिन वो एफिशिएंट नहीं होगा।

मैं ��ैंक कर्मचारियों के हफ्ते में 5 डे वर्किंग का समर्थन करता हूं, आप के क्या विचार हैं?

[Rishab M @Risha_b_0]

@MehulGarg22 @ApkaBanker 😂

[Rishab M @Risha_b_0]

@MehulGarg22 @idesibanda @RBI @TheOfficialSBI @pnbindia @UnionBankTweets Staff strength in private banks has increased. Profits in PSU banks are all time high

[Deepak Singh @deepak_pnb]

Never in history that bank strike has got this level of publicity and awareness !!!

#5DaysBanking

1. Thanks to UFBU
2. Thanks to individuals
3. Thanks to the dark circles too who took it to social media platforms !!!

[Harsh Kumar @bearishA02]

I m a @UCOBankOfficial customer and proud of staff who deals with completes my work even after going beyond working hours. I fully support bank strike and stand in soliditary with bank staff. I request the bank and government to engage with employees and not to drag customers in.

[Rishab M @Risha_b_0]

@idesibanda @jitesh_pandey Monetization kara le bhai

[Rishab M @Risha_b_0]

@jitendramae @idesibanda इतना तो कर ही सकते हैं। रोज का 50 करोड़ ट्रांजेक्शन ही तो है।

[Sushant Sinha @SushantBSinha]

बैंकों का मुनाफा बढ़ रहा है लेकिन कर्मचारियों की संख्या घट रही है और काम घटाने की बात ना करते हुए बैंक वाले 2 दिन की छुट्टी माँग ले रहे तो आग लगी है सिस्टम को।

क्या सरकारी, क्या प्राइवेट बैंक.. देखिए क्या ही हो रखा है बैंकर्स का हाल

[Himanta Biswa Sarma @himantabiswa]

No Regret, No Repentance, No Remorse.

Assam will do whatever it takes to secure our rhinos.

[Newton Bank Kumar @idesibanda]

6 Crore Legal Cases are pending in Indian Courts, still Supreme Court & High Courts work in 5 Days Work week. But Govt never asked them to Work 6 Days week due to Critical & Essential Services!

Hypocrisy!!!

[Rishab M @Risha_b_0]

Banks should be closed on Mon-Tues then, as working class only comes on Saturday & doesn't take leave on workdays for bank work. Wed-Friday open for other business and genral public handling. Easy solution. Bank official do take leave for their work fyi.

[Sucheta Dalal @suchetadalal]

A small query for @FinMinIndia @nsitharaman to ask bankers next week: Will working people need to take leave for all the banking functions that require physical visits to banks? Lockers, certain KYC updates, remittance-related issues, closing demant/ cards where banks have the habit of demanding physical presence? Plus follow-up for complaints. They are a service insutry like hotels -- will they agree to staggered holidays if they want to work 5 days?

[Rishab M @Risha_b_0]

@Pmishra43 @BTechComedian @msrtcofficial @NPCI_NPCI Rupay CC also has MDR on transactions above ₹2000 only. Instead of checking every transaction amount they chose to disable Rupay CC completely lol. Same will happen with UPI.

[Praveen Dixit.Parambhattaraka @PraveenDixit__]

Banning high beam in cars has a logic and some lights are really bright but indian roads have its own realities. No one wants to trouble others but our own life is important