In the age of AI am seeing more SaaS companies remove self-signup and go "request a demo". Remove the bots. Customer Success jobs might end up growing.
"Processor Declined – Fraud Suspected" - Love when a customer has been paying you for many years and their bank suddenly declines the payment. Customer now needs to contact bank to get blocked removed. PIA. Almost as painful as charge backs. Another day in the life of a SaaS.