Steph

[Steph @stephhTong]

@HSBC_UK I’ve been waiting to speak to someone on the app chat for over an hour. No update whatsoever? Poor customer service

[Steph @stephhTong]

@AsdaServiceTeam Hi, I need to send a complaint regarding an experience I had in store today. What’s is your customer service email address? Thanks

[Steph @stephhTong]

@parcelforce hello are you able to confirm redelivery date for me? Your customer service said tracker would update but can’t see anything.

[Steph @stephhTong]

@BootsHelp Hi Sian, have DM. Thanks

[Steph @stephhTong]

@BootsHelp hello, ordered something via the app and didn’t receive advantage card points? My card is already linked. Please help

[Steph @stephhTong]

@Uber_Support my uber credits are not showing on my account- can you help?

[Steph @stephhTong]

@TfL @TfL you’ve just forward a link to northern line status at Colindale- not particularly useful

[Steph @stephhTong]

@TfL its end of November now- please can you tell us the date of when #colindale station will be re-open. Surely you should know by now. @DavidPintoD @MayorofLondon people have had to endure months of extra commute time and cost, can’t take much longer of this!

[Steph @stephhTong]

@TfL Everyone in Colindale are well aware the station has been closed since June - what we want to know is when it will be reopen in December….

[Steph @stephhTong]

@tfl @MayorofLondon please make sure colindale station will reopen in Dec. roads between colindale and anywhere else can’t cope with the additional traffic. took me 45mins on the replacement bus to Hendon this morn. I’m late to work every other day. 6 months of transport hell

[Steph @stephhTong]

@myldn something you can do a news on? Ridiculous northern line is delayed every other day since colindale station closure. Least @TfL can do is address the issue and let people know what’s going on.

[Steph @stephhTong]

@TfL sick of writing to you. Please kindly sort your infrastructure-how is it messed up again?? Another day another severe delays/suspension. Another multiple signal failures somewhere on the line. You must be the shittiest transport provider in the world

[Steph @stephhTong]

@EveningStandard @MayorofLondon

[Steph @stephhTong]

@tfl I won’t be able to board the last rail replacement bus from Hendon to colindale by 8pm because there are no trains going back to Edgware. your refund system is also still not working so I will have to spend extra time and money just to get home. Useless TFL

[Steph @stephhTong]

@tfl instead of pointless station upgrade- why didn’t funding go towards improving trains?? Look at the state of Northern line - what is the point of having a nice looking station when the trains don’t work

[Steph @stephhTong]

@tfl why is #northernline severely delayed again? A lot of people are already impacted by extra commute time back to #colindale. Doesn’t help the line experiences delay almost every single day?? Should be ashamed with the state of your infrastructure in a major capital city.

[Steph @stephhTong]

@TfL what incompetent people are working at TFL? Your System was hacked weeks ago and you still haven’t fixed it? all these fare increases and strike for pay rise for what?

[Steph @stephhTong]

@TfL The refunds for the 186 bus colindale/hendon has stopped since your system been hacked. Are we getting these refunds back when your system is back up? As a major transport provider- it’s pretty poor to tell people there is no timeframe to when you can resolve the matter.

[Steph @stephhTong]

@tfl you need to sort out the transport situation @colindale. the number of people left waiting this morning is ridiculous- parents with buggies, young children, students, workers… you need to make sure the station is re-open in December!!