Victoria Weaver

IT #ServiceManagement advisor, tech and customer experience enthusiast passionate about #ITSM, #ITIL, #Data, #CX, #UX, #EX . Opinions are my own.

[Victoria Weaver @theitsmguru]

#ai #artificialintelligence https://t.co/1fN1r0b1h6

[Victoria Weaver @theitsmguru]

Privacy and Device Security in the Age of Hybrid Working
https://t.co/f0RbqI1NJz

[Victoria Weaver @theitsmguru]

This article looks at the importance of end-user escalation management and why the practice should be integrated into tool-based incident and request management processes. It's "the Little Best Measure of Service Desk Health." https://t.co/7zriR01Mis?

[David Hubbard @MOutfield]

The Pursuit of Innovation doesn’t depend on Genius. Instead, it Demands Ingenuity. ................ https://t.co/3LKPyAdaMk via stratandbiz #leadership #innovation

[Victoria Weaver @theitsmguru]

Pandemic impact: Two-thirds of polled Reg readers say it's business as usual in the IT dept, one in ten panicking • The Register https://t.co/HhWgClq0Jl

[Victoria Weaver @theitsmguru]

SRE Is the Most Innovative Approach to ITSM Since ITIL - https://t.co/JUmjAK89GZ https://t.co/XHlDJmDr8T #itil4 #DevOps #CX

[NASA @NASA]

Forget caps and gowns. They'll get spacesuits.

On Jan. 10, we graduate the 1st class of @NASA_Astronauts under #Artemis! Six women and seven men will become eligible for assignments to the @Space_Station, the Moon & Mars.

👨‍🚀 👩‍🚀 Get to know the new class: https://t.co/Jqh1zhhMFR

[jack @jack]

Twitter is funding a small independent team of up to five open source architects, engineers, and designers to develop an open and decentralized standard for social media. The goal is for Twitter to ultimately be a client of this standard. 🧵

[Victoria Weaver @theitsmguru]

Sometimes you work with people but never know their other talents! I work with Dr. Bruce and had no idea his visit to @HomeDepot in Waldorf, MD would show his true gift @fox5dc https://t.co/gVfjbrHpLY

[Doug Tedder @dougtedder]

Are you using customer journey maps? I love the strategy behind these and want to hear how #CIOs are using them! If you’re not using one yet, this article will give you insight into why you should start creating them.
https://t.co/mx6ZldBPZ1

[Larry Kim @larrykim]

"You've got to start with the customer experience and work backward to the Technology. You can't start with the technology and then try to figure out how to sell it" – Steve Jobs

[Mark C. Crowley @MarkCCrowley]

Because remote employees avoid a 2-way commute along with many time-wasting activities endemic to working in an office environment, CNBC reported research shows remote workers get more done in less time & gain back 105 Hrs/year of their lives back.
#Engagement #LeadFromTheHeart

[ServiceNow @ServiceNow]

ServiceNow Announces Bill McDermott to Become CEO, Succeeding John Donahoe, Who Is Stepping Down to Become CEO of Nike: https://t.co/MLeZd66Xam

[Ronald van Loon @Ronald_vanLoon]

MK1 is the world's first #robotic kitchen
by @MoleyRobotics |

#InternetOfThings #IoT #SmartHome #AI #ArtificialIntelligence #Innovation #Automation Wireless ConnectedDevices Videos RT

Cc: @kashthefuturist @alvinfoo @alison_iot

[Victoria Weaver @theitsmguru]

@JonMorleyITSM @StuartRance Congrats!

[Victoria Weaver @theitsmguru]

There are always places that are out of our comfort zones, but these might just be the areas to invest in. @dcancel https://t.co/duDgcD45Gj via @Inc

[Andy O'Sullivan @Andy_OSullivan]

Public Speaking Tip:- The purpose of all #presentations is to share information, rather than show off how much we know on the subject. Only include the data, evidence or information required to help the audience understand your points & topic.

#publicspeaking #communication

[Kirstie Magowan @KirstieMagowan]

When you don’t involve #ITSM in service design you end up with services that have no documented service level requirements and unclear vendor SLAs...

[Vala Afshar @ValaAfshar]

This charity invented a shoe that can grow up to five sizes, helping to stop children in developing countries walking barefoot.