vsonsev

Cofounder @CommerceNext. Partner @Chameleon leading retail practice. Co-Founder/ Chairman @WeAremBolden. Contributor @Forbes.

[vsonsev @vsonsev]

@get_proper I have two pending orders which haven't shipped dating back to 6/17 and you just processed payment for a 3rd order. Your customer service isn't being helpful. Can someone help me cancel?

[vsonsev @vsonsev]

@KeithGrossman @TIME @moonpay @Benioff Congrats and nice to meet you at Metaverse Miami today :)

[vsonsev @vsonsev]

@profgalloway Scott, this does a good job explaining the decline in algorithmic ads, but doesn't cover search based ads like Google search and Amazon. Would love to hear your thoughts on why those platforms are struggling right now. Is that just macro conditions or something more? #longtimefan

[vsonsev @vsonsev]

@madebygoogle I'm just getting a spinner and it says loading. My husband is having the same issue and we've installed and reinstalled twice.

[vsonsev @vsonsev]

@madebygoogle is the Nest server down? I can't log into the Nest app.

[Melissa M. Daniels @melissamdaniels]

Research from @CommerceNext shows about 32% of retailers plan to offer more promotions than last year, and 45% said they were concerned about having to match pricing due to other discounts/sales.

[CommerceNext @CommerceNext]

Time to Celebrate! 🎉 🎊 🥂

CommerceNext has been named the No. 277 Advertising & Marketing Company in America in the @inc list of 5,000 fastest growing companies! Thank you to our amazing community for your endless support. @inc5000

Learn more here: https://t.co/GPzxgATnlC

[Berns Communications Group @bcgpr]

We are thrilled to celebrate the companies named to this year’s @Inc Magazine 5000 List, including @CommerceNext, @ROKT, & @trove. The @Inc 5000 List recognizes and celebrates market leaders that continue to win during a time of change and achieve growth. https://t.co/7K5QUW7rjh

[MarTech Series @MarTechSeries]

@CommerceNext Announces 2022 Winners of Fourth Annual CommerceNexty Awards https://t.co/rXVsmw8sRm #martech #marketing #Technology #CommerceNext

[vsonsev @vsonsev]

@orukayak Tried, says I can't DM you. Not sure why. My email is just like my twitter handle so it should be easy to find. So far I just got your auto-responders from Zendesk.

[vsonsev @vsonsev]

@orukayak My order was missing a paddle (I got 1 instead of 2). I tried emailing customer service twice. Can someone help?

[vsonsev @vsonsev]

@jblukin @thercwilliams @CommerceNext ❤️❤️❤️

[vsonsev @vsonsev]

@CrateandBarrel I prefer to keep all our conversations public. You can find my order from past dialog or I can enter it in this thread.

[vsonsev @vsonsev]

@CrateandBarrel still waiting for answers regarding my sofa order that has been delayed 3 times and is now 4 months late. Your #CustomerService reps are not being helpful. Escalating here. #FailtoDeliver

[vsonsev @vsonsev]

@CrateandBarrel Me again. The third attempt at delivering my table was canceled b/c the top hasn't arrived at the Florida warehouse. How is this possible? After the first short ship, you would think you would get it together. #fail #customerservicefail #customerservicedisaster

[vsonsev @vsonsev]

@CrateandBarrel It's been 24 hours and no reply. Your leadership team originally promised to respond on Sunday regarding the shipping delay. Then 24 hours from Monday morning. Still no update. Very frustrating. Keeping this public to shed light on your #customerservice issue.

[vsonsev @vsonsev]

@CrateandBarrel I understand storms cause delays, but don't understand the extra month (after 2 prior delays of 2+ months). Your manager promised to be in touch Sunday & I haven't heard anything. I also never received a gift card. I just want the table & sofa I ordered in July! Nightmare.

[vsonsev @vsonsev]

@CrateandBarrel I want to keep this public. I'm happy to paste my order number here or you can look it up like you have in the past. I feel like there needs to be transparency here.

[vsonsev @vsonsev]

@CrateandBarrel I just got notice that now my table delivery is being pushed from 1/25 to 2/19 because of a 3 day snow storm. Your rep promised to escalate on Friday and call me today. Nothing! Why can't you get this right? #fail #CustomerService

[vsonsev @vsonsev]

@CrateandBarrel It's been 9 days. I'm still waiting for answers to 3 specific questions: 1/ does the manufacturer have the materials now? 2/ is the sofa in production & 3/ where is it shipping from? Any update?