JagexHelpBlue

Official Jagex Community Helper | Please don't send any personal information here! Satisfaction Survey:

[JagexHelpBlue @JagexHelpBlue]

@RBC It is a total Joke we have been waiting for you guys to fix your Download issue with Quickbooks since December 2018. you should be ashamed of yourselves.

[RuneScape @RuneScape]

#FreeStuffFriday - WIN 3 Bonds right on time for the Easter update! 💰💰💰

Follow & RT to enter. Winner announced Monday.

https://t.co/7mogLNQjsz

[JagexHelpBlue @JagexHelpBlue]

:)

[RuneScape @RuneScape]

⭐️ COMPETITION TIME - #RuneScape18Years

To celebrate 18 Years of Gielinorian adventures, Follow + RT for a chance to WIN our RuneScape OST Classics and Orchestral Collection (CD & Vinyl).

Ends Sun 13th at Midnight.

[Internet Watch Foundation (IWF) @IWFhotline]

It was great to welcome our Member @Jagex today in our offices. Thank you for helping us make the internet safer for everyone.

[JagexHelpBlue @JagexHelpBlue]

@IWFhotline @Jagex Way to go :)

[JagexHelpBlue @JagexHelpBlue]

https://t.co/t9KPQR8qDH as an employer this made me LOL

[RuneScape @RuneScape]

It's that happy time of the week! How'd you like to win 3 Bonds? 💰💰💰

It's #FreeStuffFriday! Follow and RT to enter. Winner announced next week.

[JagexHelpBlue @JagexHelpBlue]

@ChalaCordero @JagexSupport Hey ChalaCordero. As I said Recovery's are basically obsolete. Autenticator with 2 step e-mail with access to your reg e-mail should be adequate protection. I don't believe Jagex can make your account IP specific. If your computer/info are secure your account will also be. 🙂.

[JagexHelpBlue @JagexHelpBlue]

@ChalaCordero @JagexSupport There's lots more to recovering an account than just old recovery questions It's not possible to change, delete your recovery questions.
If someone accesses your account it should get locked if you use the Authenticator. U should also have a registered 2 step verification email😉

[JagexHelpBlue @JagexHelpBlue]

@james_murdoc @JagexSupport Also take a look at this page it may be of some help
https://t.co/VhyD5eoChZ

[JagexHelpBlue @JagexHelpBlue]

@james_murdoc @JagexSupport JagexSupport are attached in this. I'm sorry I can give no more advice than read the denial carefully it give pointers on what you need! Keep trying. You may be missing a crucial bit of info? As I am just a volunteer I am not privy to such info. 😉 Good luck 🙂

[JagexHelpBlue @JagexHelpBlue]

@RickyEwart @JagexInfinity @JagexHelpKaty @JagexHelperMexk @JagexHelpLuke @JagexHelpDibi @JagexHelpTom @JagexHelpStevie @JagexHelpBio @JagexHelpGavo @JagexHelpSamo @JagexHelpFin @JagexHelpL0ne @JagexHelpErehk @JagexHelpAlex @JagexHelpFrost @JagexHelperCL @JagexHelpJames Hi Ricky. I missed Razer in your post and another Helper kindly pointed it out. So to be clear! 🙂
Razer Synapse can be set to Macro (there in lies the issue)
Using such programs you doso at own your risk, it can cause bans. If you want to use it, don't exceed windows mouse-keys

[JagexHelpBlue @JagexHelpBlue]

Retweeting My Tweet as the day draws closer 🤨 https://t.co/2Py86QN2w9

[JagexHelpBlue @JagexHelpBlue]

Reminder:)
After 15th May, the Jagex Account Guardian (JAG) will be retired, and will no longer operate on any account for which it is still activated.

[JagexHelpBlue @JagexHelpBlue]

@ChalaCordero @JagexSupport Hi ChalaCordero 😉
Jag will be disabled/retired on the 15th. The RuneScape Authenticator is - and will remain - the best way to protect your RuneScape account. If you haven’t already, it’s easy to get the Authenticator up and running.
https://t.co/P6TURvpap9
Hope this helps?

[JagexHelpBlue @JagexHelpBlue]

@james_murdoc @JagexSupport Hi James If you can not recover from your old address? Provide Jagex with the old location + new date of relocation old IP if you have it and all relevant older info. The more you can provide the better the chance of success. It can be tough to recover, Its for your security 😉

[JagexHelpBlue @JagexHelpBlue]

@Splattercannon @JagexSupport Hey Akatosh
Please remember to report this in game under the correct rule as it activates the Macro detection system. Contrary to popular belief the system does work 😉

[JagexHelpBlue @JagexHelpBlue]

@Runesman181 @JagexSupport Also Runesman Just to be sure please follow the advice in the link i provided to secure your account.
As a fellow player I am sympathetic regarding your loss😖. I hope the person responsible gets what they deserve 😉
https://t.co/KPB3UUX02Z

[JagexHelpBlue @JagexHelpBlue]

@Runesman181 @JagexSupport Hi Runesman. who ever was on your account did not change the pass unless you recovered it Not clear in your post? If so I would guess its someone you know personally but I could be wrong? https://t.co/P6TURvpap9
Re-secure your account
Activating the Authenticator will help.😉

[JagexHelpBlue @JagexHelpBlue]

@JustinMcLauchli @JagexSupport MP. Happy gaming 🙂. Hopefully that's the end of the issue?

[JagexHelpBlue @JagexHelpBlue]

@JustinMcLauchli @JagexSupport there is some maintenance going on https://t.co/lyQNxIv4jF
this may have been the cause?