Carol

busy mum if two crazy girls. love all things self care, skin care and beauty.

[Carol @LittleBirdieCaz]

@BootsHelp is this really how you treat loyal customers? @BootsUKNews @BootsUK

[Mary Loudon @MaryLoudonNovel]

Dear @BootsUK
I book a hearing care appointment for my 96 yr-old mother, & because she bought her hearing aids elsewhere, you refuse to help her with the remote control for them. You say it will cost £500 per ear.

She has been your customer for decades.
You are a disgrace.

[Carol @LittleBirdieCaz]

@Flip_Fill_Music Thought for sure you'd be my number one again like last year!

[Carol @LittleBirdieCaz]

https://t.co/ABjYkuo7aY

Not number one this year but still top 5🥰💖thanks for being part of my year @Flip_Fill_Music
Maybe next year?

[Carol @LittleBirdieCaz]

Thank you, Genesis, for spending 6,286 minutes with me this year on @Spotify. You are my #1. #SpotifyWrapped https://t.co/zob9pn2YF0 @PhilCollinsFeed

[Carol @LittleBirdieCaz]

@Flip_Fill_Music @Spotify @spotifyartists Loving all the new releases 💞

[Carol @LittleBirdieCaz]

Perfect 🤣

[James Blunt @JamesBlunt]

Guys, I’m so particularly high right now!

[Carol @LittleBirdieCaz]

@TeletextHoliday I have sent a DM

[Carol @LittleBirdieCaz]

@TeletextHoliday is there a postal address I can send correspondence to please? I am struggling to find one for you

[Carol @LittleBirdieCaz]

@smartboudoir Oh absolutely 100% agree with this. Devon was our holiday and even then it was staying at my uncles house, no fancy hotel.

[Carol @LittleBirdieCaz]

@onenickhancock @AntheaTurner1 Back peddling far to late comes to mind. If you have to apoilogise you know it was wrong in the first case so shouldn't have posted it.

[Carol @LittleBirdieCaz]

@TeletextHoliday Does that mean you will be refunding me twice then? Shame you don't read the full tweet. I've been refunded your other customers haven't

[Carol @LittleBirdieCaz]

@CMAgovUK @deandunham @HayleyH48474591 @missrheadryden 7 months and constantly fobbed off. @TeletextHoliday how long for a refund .... Sadly seems you say how long is a bit of string. Not helpful and not legal

[shazia tufail @shaziat1972]

@TeletextHoliday been waiting for a refund since July and keep getting fibbed off by agents every time I call saying to wait. 14 days holiday it’s been 7 months. Never got a response total bad service.

[Carol @LittleBirdieCaz]

@CMAgovUK @TeletextHoliday this is appealing

[BBC News (UK) @BBCNews]

Hundreds complain they have not received refunds for cancelled Teletext package holidays
https://t.co/Z3jPHJyNKj

[Carol @LittleBirdieCaz]

Hear from the @CMAgovUK about their investigation into @TeletextHoliday

[Competition & Markets Authority @CMAgovUK]

🔊 Listen to hear from Erica about our new investigation into Teletext Holidays

Find out more: https://t.co/awaEKlPT6b

[Carol @LittleBirdieCaz]

@EMMACLA43146179 @TeletextHoliday If you paid with credit card do a section 75 to claim your money back. Tell them Teletext have breached contract and that your atol certificate shows that they are obligated to refund you as they are the ones with whom your contract was with. Not their suppliers

[Carol @LittleBirdieCaz]

@TeletextHoliday why aren't you replying to customer emails? Totally unacceptable

[ian malcolm @Malcs1973Malcs]

@TeletextHoliday I keep getting mucked about. Now no replies to my emails. Got sent a refund email had to fill that out 3weeks ago and that was the last time I have heard sent 2 emails since this is a absolute joke of a company would never recommend them to anyone.

[Carol @LittleBirdieCaz]

@MartinH12526799 @TeletextHoliday Have you tried a section 75 to get your refund if you paid by credit card?

[Carol @LittleBirdieCaz]

@TeletextHoliday Also you've had my TT ref number and last time I sent a DM asking a question before I got my refund (Dec 2020) you haven't even bothered to read it. Shocking behaviour

[Carol @LittleBirdieCaz]

This is fab news for so many still waiting for @TeletextHoliday to do the right thing and refund their customers.

[Dean Dunham KC @deandunham]

Dean's report to Competition and Markets Authority (CMA) has resulted in an investigation into Teletext Holidays. Check out Dean's YouTube channel 'TheConsumerLawyer' where you can watch last week's live stream

[Carol @LittleBirdieCaz]

@generationbtn @TeletextHoliday @MartinSLewis @ATOLprotected @ABTAtravel @SimonCalder Seems they think their how long is a bit of string response is their go too. Have you tried a charge back (debit card) or section 75 (credit card) to obtain a refund? @deandunham

[Carol @LittleBirdieCaz]

@CMAgovUK more trouble from a @TeletextHoliday customer waiting on refund. How is this allowed to carry on?