Alex Kean

Head of Product @DWPdigital love talking product, value, empathy, yoga and SUP. Views, opinions all my own

[Alex Kean @_alexkean]

Defining services...”It’s about recognising what it takes for an organisation to see and manage itself better” great post by @keltanen and @kateldn

[Alex Kean @_alexkean]

@DebBlanch44 @keltanen Thanks @Arf_22 and @JPForman86 for organising a fantastic day!

[Alex Kean @_alexkean]

@racheljanewoods @kyliehavelock @CitizensAdvice @Na7hanGood @montg @SianAEMurray Was just about to say the exact same thing - definitely listening. For me the others are the actions you take once you have listened. If I could add two more they would be empathy and humility...

[Will Garner @botlywell]

We're ramping up our efforts to become product centric @HODigital - here's one of many great opportunities to be part of it: https://t.co/jGxcKABde2

[Alex Kean @_alexkean]

@vickytnz @Lorna_Wall Yes definitely @Lorna_Wall will DM you

[Debbie Blanchard @DebBlanch44]

Hello world! It's the next #PPNorth on 6 September in Leeds & we're theming it around birth & early years. Are there any #ProductPeople out there who'd like to talk about a service in those areas? Child bank accounts? Choosing a nursery? Midwifery? Something else? Get in touch!

[Alex Kean @_alexkean]

Completely humbled by #ProductPeople across gov (& wider) working on services to support people when someone dies @DebBlanch44 @productnick @paulsq thanks for organising a great #PPNorth! @DWPDigital

[Debbie Blanchard @DebBlanch44]

Massively powerful to hear from @WalkerUXRanger on his work
"Empathy is at the heart of the product"
@CoopDigital
@CoopFuneralcare
#PPNorth

[Alex Kean @_alexkean]

@elimarte @scottcolfer Small world! Hope it’s going well

[Alex Kean @_alexkean]

@Zoe_On_The_Go Looking forward to seeing you!

[Alex Kean @_alexkean]

Looks like it’ll be a great day!

[Simon Manby @ManbySi]

Another push for our #ProductPeople unconference in Birmingham now it's less than a fortnight away! We're filling up nicely, but there are still 20 spaces left and we'd love to get as wide a cross-section of the Product Community represented as possible. https://t.co/KdsKWqQOl4

[DWP Digital @DWPDigital]

Just one day to go until #HackTheNorth 3.0!

🌏 Leeds
📅 22 & 23 March
⌨ Use data
💪 Collaborate
👍 Connecting digital health services

🎫 Last few tickets available here https://t.co/siui97oL4g

#ReturnOfTheHack

[fay cooper @fay_cooper]

Great teamwork on the Product stall at the DWP Product Design Conference @davehardy1974 @DebBlanch44 @CaleiSmith @MaxiPai @DanielMac07 @NikkiHiggs defining problems, identifying needs and measuring outcomes 🌟

[DWP Digital @DWPDigital]

🆕 on the blog 👇

"Our users have different lives. Their circumstances and needs are not ‘one size fits all’."

Ahead of #HackTheNorth 3.0, senior product owner Chris Jones explains how we want to make things better for users of our health services.

https://t.co/c7FdHbkUrv

[Alex Kean @_alexkean]

@mjchave @brownpf @jseiden @mjchave yep, def outcome over output!

[Celine McLoughlin @CelineMcLough]

Who's up for joining us this Thursday morning at the Urban Sciences Building for our first #OneTeamGov /#DataJamNE breakfast?? 8.30 start for the OTG and moving onto data focused chat at 9.30 you can come to either one or stay for both ☕

[Daniel Pink @DanielPink]

Effective teams combine 2 traits:

- Cognitive diversity (different perspectives, backgrounds, & thinking styles)

- Psychological safety (people know they won't be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes.)

https://t.co/lGOwlvgWrq

[Alex Kean @_alexkean]

@juttko @DrEmmaJefferies Was great to meet you and hear all about your mindfulness work. Looking forward to learning more!

[Ben Kuria @BenKuria]

Thrilled to be presenting the #Allaboutpeople conference with @HollyAEllis. Looking forward to meeting DDaT people doing things that matter for everyone. Are you one of them #digitalpeople? Are you coming? https://t.co/XRwr69IXYr

[Alex Kean @_alexkean]

@BenKuria @HMRCdigital Thanks for visiting! Great to share with product managers from @Justice_Digital Looking forward to next time! #ProductPeople @HMRCdigital

[Alex Kean @_alexkean]

Thanks @DebBlanch44 @productnick and Paul S for organising such a great #ProductPeople north #ppnorth roll-on Feb!