@SW_Help kicked off a delayed train at Surbiton trying to get to Effingham Junction because the train is running fast to Guildford for the 3rd time in a month. This is unacceptable. Either stop doing it or tell us at Waterloo ffs
@GWRHelp This is exactly my point - in 2025, I shouldn't need to collect a ticket, either at a machine or on board. Is this a GWR problem or a Trainline problem? You say it is Trainline, they say it is GWR
@GWRHelp why does your ticketing system not allow @thetrainline to issue tickets via their app? Travelling from Gomshall to East Croydon requires collecting tickets at the station but Gomshall has no ticket office / machine....
@thetrainline how come I can’t get an in-app ticket travelling from Gomshall to East Croydon? App says collect at station but Gomshall has no ticket machine or office. Had to cancel ticket and incur £5 booking fee. It’s 2025 FFS!