CallCentre.co.uk

The home of Customer Contact Expo, Top 50 Companies for Customer service and hub of all your contact centre and customer service news needs.

[CallCentre.co.uk @callcentrefocus]

How @Chain__Reaction Cycles customer service slashed order failures by 27%: https://t.co/4YyLI3odMT #CCExpo16 #TBT

[Martin Hill-Wilson @martinhw]

Well done Anne-Marie and team for delivering a top draw event this evening. #ecccsa16

[Marsha Collier @MarshaCollier]

Cutting costs on customer service calls is a misplaced economy

#custserv

[Daryn Mason @CxDaryn]

🎄Season of goodwill? Depends how bad your #custserv is? Infographic via @callcentrefocus https://t.co/fcFcnE3eE2

[CallCentre.co.uk @callcentrefocus]

@HaraldHenn Thanks for the re-tweet! Looking forward to following your feed and content.

[CallCentre.co.uk @callcentrefocus]

Massive congratulations to our friends @lv taking home operational support team of the year!!! #ECCCSA16

[CallCentre.co.uk @callcentrefocus]

Good luck to everyone shortlisted, here we go!!!! #Ecccsa16

[CallCentre.co.uk @callcentrefocus]

We're all set for #ecccsa16 who else is?

[Geoffrey Insurance @GeoffreyInsure]

Keeping our fingers crossed for tonights @ecccsa_awards We've been shortlisted for 'Innovation in #CustomerService' Good luck all! #ecccsa16

[CallCentre.co.uk @callcentrefocus]

We have @thecaravanclub discussing employee engagement at the #CCTop50 conference. Great presentation!

[Carolyn Blunt @CarolynBlunt]

@DocNicola doing her awesome thing @callcentrefocus #Top50

[CallCentre.co.uk @callcentrefocus]

The #CCTop50 Improvement Conference panel discussion has begun. Discussing the five pillars of #custserve.

[CallCentre.co.uk @callcentrefocus]

#CCTop50 Improvement Conference has just begun with @CarolynBlunt from @realresults101. Check back for top tips. #custserv

[Markerstudy @Markerstudyins]

A big congratulations to @GeoffreyInsure! A great achievement to be named 2016 'Best Small Contact Centre' in the UK! @callcentrefocus https://t.co/VU3nBYUJwE

[Shep Hyken @Hyken]

Put your customers first, even before the sale, and they will reciprocate with loyalty.

[Bill Quiseng @billquiseng]

Thank you for the RT @callcentrefocus: To connect with new customers don’t try to get inside their heads. Get inside their hearts. #custserv

[SteveSullivan @ChannelDoctors]

60% of #customers now more demanding than a year ago!
@jitbit research via @callcentrefocus
Be afraid; be very afraid...
#cex #cttr #CX

[Bill Quiseng @billquiseng]

To connect with new customers don’t try to get inside their heads. Get inside their hearts. Create an emotional connection. #custserv

[Angelo de Bruin @Angelo_deBruin]

35 inspiring #customerservice quotes from great leaders [Infographic] https://t.co/dhVqktDF1S via @callcentrefocus

[Geoffrey Insurance @GeoffreyInsure]

[NEWS] Geoffrey achieves 'Best Small Contact Centre' in the 2016 Top 50 Companies for #CustomerService Awards: https://t.co/lzDhMsw63n 🏆