ContactPartners

Over the last 20 years we’ve helped more than 170 leading brands transform customer touchpoints using clever technology:

[ContactPartners @ContactPartners]

We’re delighted to announce that ContactPartners is rebranding to @Davies_Group!

Under our new brand we’ll be working even closer with the wider Consulting & Technology team at Davies.

Find out more about Davies here - https://t.co/VHBsjpfaFO

#cx #rebrand #daviesgroup

[ContactPartners @ContactPartners]

55% of NatWest staff will now work part from home, part in the office. It looks like those changes brought on by the pandemic are really shifting working culture - for good. #banking https://t.co/DBKMfGUTm6

[Eleanor Dallaway @EleanorDallaway]

Why are Companies Still Struggling to Support Safe Remote Working? https://t.co/dvI0nfmxiP

[Ron Shevlin @rshevlin]

If #Google wants to succeed in retail banking, it needs to align its org structure, and combing Google Pay and Google Cloud into a single #finserv org unit.

[ContactPartners @ContactPartners]

Us Brits really do love the pub don't we!

[Monzo 🏦 @monzo]

Transactions at merchants called "The Red Lion" were up 1106% yesterday 📈

The Red Lion is the UK's most common pub name 🙃

[The Financial Brand @FinancialBrand]

4 Ways to Strengthen the Digital Banking Sales Journey

https://t.co/GkkstGBh3f

@DigiOnboarding

[Chris Gledhill @cgledhill]

#Fintech billionaires revealed: Who is on the 2021 rich list?

https://t.co/A50BPBkiOU

[Jim Marous 💯 @JimMarous]

Customer Experience in Banking Has Been Redefined

Exclusive interview with @jaybaer

https://t.co/xaB4FwEa4b

#banking #CX #digital #finserv
@convince @rshevlin @pierrepinna @SpirosMargaris @jblefevre60 @enricomolinari @AlexH_Johnson @TamaraMcCleary @DeepLearn007 @MarTechExec

[ContactPartners @ContactPartners]

Interesting discussion with @Chris_Skinner, @francy_carlesi, @GoogleCloudTech's Derek White & Karen Huish, and @GooglePlayDev's Florence Diss - on the key things that will impact Financial Services over the next decade: https://t.co/zYc1tw1oup #banking #tech #fintech #FS

[Jim Marous 💯 @JimMarous]

Top Challenges Facing #Fintech and #Banking in 2021

Off-Script Debate from @mX on April 14

Register: https://t.co/FwDTTQzqcG

@ipfconline1 @SpirosMargaris @rshevlin @guzmand @RAlexJimenez @psb_dc @jblefevre60 @Clagett @BrettKing @cgledhill @DeepLearn007 @Ronald_vanLoon

[ContactPartners @ContactPartners]

Customer satisfaction is at its lowest since 2015. Gulp. This and more stats on that state of play from @charteredbanker's latest report: https://t.co/BnQXnACpHM #banking #customerservice #financialservices

[Analytics Insight @analyticsinme]

10 Must Look Artificial Intelligence Research Papers So Far
https://t.co/afSEwrzWt6
#ArtificialIntelligence #ResearchPapers #AI #AIResearch

[ContactPartners @ContactPartners]

WHAT DO WE WANT? More tech-savvy types at board-level in banking. WHEN DO WE WANT IT? Erm... now please. https://t.co/X2WluYpH3G

[ContactPartners @ContactPartners]

A little late to the party but this is a great piece from @FinancialBrand @JimMarous for International Women's Day yesterday https://t.co/aERfbHXUNM #banking #gender #equality #financialservices #InternationalWomensDay

[Karsten Egetoft @KarstenEgetoft]

4 Tech Trends That Will Massively Transform Banking in 2021 - The Financial Brand https://t.co/QiTYDaxcNZ

[Chris Skinner @Chris_Skinner]

#Accenture’s view of the new banking marketplace

https://t.co/O3oFNM1j39

[ContactPartners @ContactPartners]

For all the #Fintech bookworms out there: https://t.co/PIBYCdDrjC

[Jim Marous 💯 @JimMarous]

PayPal Wants to Become the World's Next 'Super App'

https://t.co/SxGzKn19pb

#banking #fintech #PayPal
@ipfconline1 @DeepLearn007 @SpirosMargaris @HaroldSinnott @sallyeaves @MarshaCollier @Fisher85M @rshevlin @Clagett @jblefevre60 @AlexH_Johnson @jowyang @thomaspower @antgrasso

[ContactPartners @ContactPartners]

"Genuine digital transformation of banking means reimagining, not just putting technology lipstick on a legacy pig" - loved this quote from @JimMarous @FinancialBrand https://t.co/NOCi0enp7j #banking #tech #financialservices #piginlipstick

[Russell Hopcraft @russhop]

https://t.co/kETFhWyiml
“While pushing to digitize, banks also need to strengthen the human side of customer interactions so that people add more value when they are actively involved.”
A concept that we’re pretty familiar with!
#Banking #digitalization #customerexperience