Customer Support

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Barb Hendrickson @barb1259]

If you are thinking of going on a relaxing vacation and plan on renting a vehicle, please THINK TWICE before choosing @Budget. We have had numerous problems with both the vehicle and customer service; 8 combined phone conversations for help! Does anyone @Budget care?

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Queen Lilly 👑 @QueenLillyx3]

I’ll never rent from @Budget again. Poor customer service and vehicles in poor shape.

Our vehicle was full of cigarette ash, mulch, smelled like smoke, and had a broken steering column. When we asked for a new vehicle they refused. They then told me full refund and now told me only $87 can be refunded. I’m fucking tired.

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Mali @maliipv]

Qué onda con el pésimo servicio que dan en @Budget aquí en Interlomas. La peor empresa de car rental

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Ron @truckinmemphis]

Hey @Budget your automated phone system is TERRIBLE! Rented a car yesterday and the check engine light is on. I called customer service, roadside the airport location as well as the branch we got it from. Nothing…

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Roderick Bohn @RedCrossTitan80]

@Budget Their customer service is so horrible when you try to call location you can’t speak to anybody at that location. That’s a fact and then if you try to get through the AI, they’ll go ahead and send you to a call center which they’ll hang up on you that’s my experience.

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Marcelo Cortés O @Marticello]

@Budget Arrendé auto en aeropuerto de Miami desde 9 al 23 de septiembre y aún no devuelven la garantía a mi tarjeta de crédito. Quisiera saber cuándo se hara efectiva la devolución.

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Julia Kropp @JulesKropp78]

@Budget stuck in PHL with 4 kids. Trying to get through to Boston Logan counter to extend rental because we are arriving 25 hours late. Central Reservations can’t help and told me only Boston can but I can’t get through. Panicking 😳

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Kalpesh Raval @KalpeshRaval]

@Budget how does it make sense to get charged for gas when you had returned it with full tank?

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[GNF👁️‍🗨️ @gnferrante]

DO NOT PREPAY FOR YOUR RENTAL CAR AT BUDGET RENT A CAR .@Budget
It's a rip off and a major MAJOR problem. They charge you $150.00 if you cancel your reservation within 24 hrs ON TOP of your reservation cost! If you don't prepay they don't have your money
What a rip off!
#politics

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[KG @kglateshow10]

@Budget Which I can confidently say that neither my wife or I will ever be a customer again if we can help it. @Budget also happens to be a preferred vendor for my company & will advise people against using them for any future rentals. I’d advise you think twice next time you use them.

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[MAROON79 @MAROON79]

@Budget having customers wait two hours to get their rental cars in Denver airport is not acceptable. You need to figure this out and fix the process or start giving customers discounts

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Jude @Pericles_02]

@kaitlancollins I was going to provide the link for Spirit Airlines so you could meet up with the President later on but Elizabeth Warren ran them out of business.
There’s always @Budget though.

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[cryptoneer @traderjlj]

@Budget worst trash service imaginable StLouis airport location. Abysmal, why is it so difficult to just process a rental.

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Nick Gess @NicholasGess]

@EmCha24 @Budget Send a note requesting a refund of the extra amount, wait 5 business days & notify your credit card issuer via its chargeback portal. Include PDFs of the relevant paperwork

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Cabbage Renaissance Man @Willful_Stumble]

Transaction this morning with @Budget

Me: I have a reservation for a 12’ truck
Them: We don’t have one, only a van
Me: Do I have a choice?
Them: No
Me: Is it at least cheaper since it’s 100 cubic feet smaller?
Them: Also no

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Amy Gdala @WeAreAmyGdala]

@Budget what in gods green earth is wrong with your operation at Pensacola international airport? Long lines and staff chaos. The guy doling out the cars is beyond retirement, moves like a sloth and customers are losing their sh#t. 45 mins, 4 customers served, line 30 deep.

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Gail Finke @gailfinke]

We went out of state to a wedding a few years ago and ended up in a line like that for more than two hours. There had been a nearby Trump rally and most of the cars had been rented and weren’t back and readied yet. We ended up getting one—a completely different and much larger car than we reserved. A relative with a later flight ended up with an extra-long passenger van (the only thing left—luckily, he knew how to drive one). I’m told that sometimes the old Seinfeld joke (“I know what ‘reservation’ means!” “Apparently you don’t.”) happens in car rental places when huge numbers of cars go out and don’t come back on time or come back all at once so they can’t be prepped to rent again.

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Gary Rashleigh @GreatGebo]

@Joeinblack @Budget Had that same experience almost exactly.

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[LT @trytbfaithful]

@Joeinblack @Budget It reminds me of when I had to travel to Hamburg Germany and then catch a connecting flight to Venice Italy which took less time than getting my rental car at the Venice airport