Customer Support

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Roderick Bohn @RedCrossTitan80]

@Budget Their customer service is so horrible when you try to call location you can’t speak to anybody at that location. That’s a fact and then if you try to get through the AI, they’ll go ahead and send you to a call center which they’ll hang up on you that’s my experience.

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Marcelo Cortés O @Marticello]

@Budget Arrendé auto en aeropuerto de Miami desde 9 al 23 de septiembre y aún no devuelven la garantía a mi tarjeta de crédito. Quisiera saber cuándo se hara efectiva la devolución.

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Julia Kropp @JulesKropp78]

@Budget stuck in PHL with 4 kids. Trying to get through to Boston Logan counter to extend rental because we are arriving 25 hours late. Central Reservations can’t help and told me only Boston can but I can’t get through. Panicking 😳

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Kalpesh Raval @KalpeshRaval]

@Budget how does it make sense to get charged for gas when you had returned it with full tank?

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[GNF👁️‍🗨️ @gnferrante]

DO NOT PREPAY FOR YOUR RENTAL CAR AT BUDGET RENT A CAR .@Budget
It's a rip off and a major MAJOR problem. They charge you $150.00 if you cancel your reservation within 24 hrs ON TOP of your reservation cost! If you don't prepay they don't have your money
What a rip off!
#politics

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[KG @kglateshow10]

@Budget Which I can confidently say that neither my wife or I will ever be a customer again if we can help it. @Budget also happens to be a preferred vendor for my company & will advise people against using them for any future rentals. I’d advise you think twice next time you use them.

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[MAROON79 @MAROON79]

@Budget having customers wait two hours to get their rental cars in Denver airport is not acceptable. You need to figure this out and fix the process or start giving customers discounts

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Jude @Pericles_02]

@kaitlancollins I was going to provide the link for Spirit Airlines so you could meet up with the President later on but Elizabeth Warren ran them out of business.
There’s always @Budget though.

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[cryptoneer @traderjlj]

@Budget worst trash service imaginable StLouis airport location. Abysmal, why is it so difficult to just process a rental.

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Nick Gess @NicholasGess]

@EmCha24 @Budget Send a note requesting a refund of the extra amount, wait 5 business days & notify your credit card issuer via its chargeback portal. Include PDFs of the relevant paperwork

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Cabbage Renaissance Man @Willful_Stumble]

Transaction this morning with @Budget

Me: I have a reservation for a 12’ truck
Them: We don’t have one, only a van
Me: Do I have a choice?
Them: No
Me: Is it at least cheaper since it’s 100 cubic feet smaller?
Them: Also no

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Amy Gdala @WeAreAmyGdala]

@Budget what in gods green earth is wrong with your operation at Pensacola international airport? Long lines and staff chaos. The guy doling out the cars is beyond retirement, moves like a sloth and customers are losing their sh#t. 45 mins, 4 customers served, line 30 deep.

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Gail Finke @gailfinke]

We went out of state to a wedding a few years ago and ended up in a line like that for more than two hours. There had been a nearby Trump rally and most of the cars had been rented and weren’t back and readied yet. We ended up getting one—a completely different and much larger car than we reserved. A relative with a later flight ended up with an extra-long passenger van (the only thing left—luckily, he knew how to drive one). I’m told that sometimes the old Seinfeld joke (“I know what ‘reservation’ means!” “Apparently you don’t.”) happens in car rental places when huge numbers of cars go out and don’t come back on time or come back all at once so they can’t be prepped to rent again.

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Gary Rashleigh @GreatGebo]

@Joeinblack @Budget Had that same experience almost exactly.

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[LT @trytbfaithful]

@Joeinblack @Budget It reminds me of when I had to travel to Hamburg Germany and then catch a connecting flight to Venice Italy which took less time than getting my rental car at the Venice airport

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[BigE @DrBeeper23]

@avis @budget in Indianapolis is a shit show. It’s 12:39 AM local time and there are approximately 50 people in line with 1 customer service person. We have been in line already for an hour. Piss poor management. Will never rent from these companies again.

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Jessica Amick @SmallMomBigCar]

@Avis @Budget Indianapolis airport is an absolute disaster right now at 1 am. At least 50 people in line (all with existing reservations) and ONE employee. As an Avis Preferred customer the fact that you shut down the preferred counter early is ridiculous.

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

['Cuse Bald Man @CuseBaldMan]

@Joeinblack @Budget Funny budget story: traveling for work required to rent the smallest economy car available. Arrived @ my destination no economy car available. Threw me the keys to the biggest Caddy sedan I've ever driven.
My boss, who flew in the day before was not impressed driving his YARIS

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Emma Chapman @EmCha24]

Really disappointed in @Budget who charged us more than double our agreed upon price for our rental car and then refused to give us an itemized receipt for why. What a scam!

[Customer Support @CS_SupportChat]

Hey,👋 Thank you for reaching out. We’d love to have a closer look into this for you, please could you drop us a DM with all the relevant information, and we’ll look into this for you as soon as possible. We look forward to hearing from you!  - Shaun

[Tim C @TimC_266]

Sympathies. Truly.

If it helps: this is pretty much the experience for all rental car companies these days. It’s called “maximizing profits”. It’s NOT just a “Budget car rental” problem.

Hertz, Avis, all of them they’re all like this. All have adopted this business model (maximizing reservations minimizing staff to actually HONOR the reservations)

My wife and I had this exact same experience at DEN, TWICE. And not with Budget. I think with Avis, can’t remember but I know it wasn’t Budget.

I remember clearly taking the shuttle and seeing long lines at EVERY location. Passed by them all all lines out the door.

And the attendants at our rental said the same thing: it’s like this every rental company.

Bottom line: best to just Uber/Lyft if you’re just going from the airport to one location in the city (whatever city not just DEN) and don’t need to be mobile after that.

Really. Car rentals are just …not the way to go if you don’t need to be too many places in your destination city. I know it’s not much help now LOL. But lesson learned (for me at least).