Dr. Divyansh Talwar

[Dr. Divyansh Talwar @divyanshtalwar]

@makemytripcare Thank you so much for the response. I booked via @MakeMyTrip, so the accountability lies with MMT. Not the hotel passing the blame back and forth. Please resolve this directly within a newly committed timeline by you @MakeMyTripCare

[Dr. Divyansh Talwar @divyanshtalwar]

FINAL ESCALATION TO @makemytrip, @makemytripcare
MMT requested additional time to obtain a response from the property. I cooperated and provided it. I have now made it clear that I am seeking resolution, not another timeline.
Despite this, there has been no substantive resolution.
The matter concerns a booking where the accommodation was not accepted/used due to serious concerns regarding hygiene, safety, actual property conditions and representation of the property online.
I have already provided supporting evidence and remain willing to provide the complete documentary record for independent verification.
My position is unchanged: 100% refund, without cancellation/no-show deduction.
I am requesting MMT's senior grievance team to intervene and provide a final written resolution by close of business today.
If the matter remains unresolved, I will proceed through the appropriate consumer, regulatory and legal channels, while continuing to place the documented facts and evidence before the appropriate authorities.
@MakeMyTripIndia @MMtripComplaint @MakeMyTripUAE
@makemytrip @nch1915 @TourismGoa @dip_goa @PIB_India
#MakeMyTrip #ConsumerRights #ConsumerProtection #ConsumerAwareness #TravelSafety #Goa #Accountability #CustomerRights

[Dr. Divyansh Talwar @divyanshtalwar]

@Ramneek27308 @makemytrip @makemytripcare @MakeMyTripIndia Indeed. Some basic sense is expected from brand like @makemytrip @makemytripcare

[Dr. Divyansh Talwar @divyanshtalwar]

Written admission of "significant disappointment," zero action. 📜🛑
​When confronted on Google Reviews, StayVista at Kuhu Natures Resort officially acknowledged our concerns regarding:
1️⃣ Hygiene issues
2️⃣ Misleading visuals
3️⃣ Overall maintenance concerns
​Yet, behind closed doors, @makemytrip and @stayvista offer nothing but canned apologies and radio silence. A copy-pasted "we regret that our property did not meet your expectations" is NOT accountability—it’s a PR shield to avoid refunding customers for unsafe and unhygienic conditions.

​If you acknowledge the failure in writing, step up and fix it. Real accountability means action, refunds, and fixing safety hazards, not automated boilerplate replies.
​
@makemytrip @stayvista @Rajesh_Magow @deepkalra @consumerfeed @jagograhakjago @goatourism
​
#MakeMyTripScam #StayVista #StayVistaScam #ConsumerRights #CustomerServiceFail #GoaTourism #ConsumerCourt #TravelScam #JagoGrahakJago #HospitalityFail #NoAccountability

[Dr. Divyansh Talwar @divyanshtalwar]

@MakeMyTrip’s 48-hour resolution clock:
⏱️ 0-48 hrs: "We are looking into it!"
⏱️ 49+ hrs: Total radio silence. 🤫
​Thanks for reminding us that @MakeMyTripCare is just an automated ghosting service once you take our money. Time for Indian tourism to ditch these scams!
@rajeshmagow @deepkalra
@ConsumerCentric @jagograhakjago @TourismGoa
#MakeMyTripScam #StayVista #ConsumerCourt #GoaTourism #CustomerServiceFail

[Dr. Divyansh Talwar @divyanshtalwar]

A WARNING TO EVERY INDIAN TRAVELER: HOW @MakeMyTrip & @stayvista TRAP CONSUMERS & ERASE ACCOUNTABILITY.

​A 17-guest family group (including 5 children) booked 7 cottages at StayVista at Kuhu Natures Resort, Goa (Aug 26–29, 2026 via @MakeMyTrip & @ixigo) for ₹1,10,883.72.

​What we encountered was a hazardous nightmare:
​Hygiene defects & severe insect bites on children within minutes.
​Compromised female privacy in open-air cottage washrooms.
​Unsafe pathways: Severe algae buildup caused a guest to slip & suffer a physical injury during inspection.

​Total misrepresentation: Listing images wildly diverged from reality.
​
​WE REFUSED TO CHECK IN BECAUSE OF THE WORSE CONDITION OF RESORT. WE DID NOT OCCUPY A SINGLE ROOM.

​THE CORPORATE CIRCULAR TRAP:
• @stayvista (Founders @amit_damani, @ankitasheth, Pranav Maheshwari) denied our refund, admitting to cleaning pathways ONLY AFTER the injury, while deflecting financial refund processing back to MakeMyTrip.

• @MakeMyTrip (@rajeshmagow, Deep Kalra) has ghosted us since Aug 26. Zero support via IVR, broken chat systems, blocking agent access, and failing to generate even a basic Complaint Ticket Number after multiple formal emails.

​When an OTA blocks communication channels while the property hides behind post-injury remediation, it stops being a customer service failure—it becomes an orchestrated system of consumer abuse.

​THIS IS A CASE STUDY IN CORPORATE DEFLECTION AND CONSUMER RIGHTS.
​We have formally escalated this complete record to:
• Ministry of Tourism, Govt of India (@tourismofindia / @moca_goi)
• Directorate of Tourism, Govt of Goa (@TourismGoa)
• National Consumer Helpline & Consumer Disputes Redressal Commission (@ConsumerServices / @jagrithigrahak)
• Central Consumer Protection Authority (@CCPA_GoI)

​WE DEMAND:
- ​Immediate 100% full refund of ₹1,10,883.72 across all 7 bookings.

- ​Statutory compensation for personal injury, mental harassment, and emergency alternate accommodation costs.

- ​CCPA & Ministry audit into @MakeMyTrip’s deliberate grievance-blocking mechanisms and non-responsive support channels.

​The common consumer is not a hostage to your corporate ping-pong. Retweet until systemic accountability is served.

​cc: @DrPramodPSawant @goacm @goldshekhawat @girirajsinghfpi @jdhankhar1 @AmitShah @PMOIndia @ascionline @MIB_India @PIB_India @travelgotimes @timesofindia @ndtv @republic @httweets @IndianExpress @make_my_trip_care @ixigoCare

​#MakeMyTripScam #StayVistaScam #ConsumerRights #GoaTourism #TouristSafety #ConsumerProtection #CorporateAccountability #MakeMyTrip #StayVista #ConsumerCourtsIndia #TravelIndia #CCPA

[Dr. Divyansh Talwar @divyanshtalwar]

48 hours for a "resolution" or 48 hours to ghost a customer? Classic @MakeMyTrip @MakeMyTripCare move.
​Pretend to care, delay, go silent, keep the cash. "Reputed brand" is a stretch—at this point, it’s just a scam-handling machine. Indian tourism deserves better than this.
​#MakeMyTripScam #CustomerServiceFail

[Dr. Divyansh Talwar @divyanshtalwar]

A WARNING TO EVERY INDIAN TRAVELER: HOW @MakeMyTrip & @stayvista TRAP CONSUMERS & ERASE ACCOUNTABILITY.

​A 17-guest family group (including 5 children) booked 7 cottages at StayVista at Kuhu Natures Resort, Goa (Aug 26–29, 2026 via @MakeMyTrip & @ixigo) for ₹1,10,883.72.

​What we encountered was a hazardous nightmare:
​Hygiene defects & severe insect bites on children within minutes.
​Compromised female privacy in open-air cottage washrooms.
​Unsafe pathways: Severe algae buildup caused a guest to slip & suffer a physical injury during inspection.

​Total misrepresentation: Listing images wildly diverged from reality.
​
​WE REFUSED TO CHECK IN BECAUSE OF THE WORSE CONDITION OF RESORT. WE DID NOT OCCUPY A SINGLE ROOM.

​THE CORPORATE CIRCULAR TRAP:
• @stayvista (Founders @amit_damani, @ankitasheth, Pranav Maheshwari) denied our refund, admitting to cleaning pathways ONLY AFTER the injury, while deflecting financial refund processing back to MakeMyTrip.

• @MakeMyTrip (@rajeshmagow, Deep Kalra) has ghosted us since Aug 26. Zero support via IVR, broken chat systems, blocking agent access, and failing to generate even a basic Complaint Ticket Number after multiple formal emails.

​When an OTA blocks communication channels while the property hides behind post-injury remediation, it stops being a customer service failure—it becomes an orchestrated system of consumer abuse.

​THIS IS A CASE STUDY IN CORPORATE DEFLECTION AND CONSUMER RIGHTS.
​We have formally escalated this complete record to:
• Ministry of Tourism, Govt of India (@tourismofindia / @moca_goi)
• Directorate of Tourism, Govt of Goa (@TourismGoa)
• National Consumer Helpline & Consumer Disputes Redressal Commission (@ConsumerServices / @jagrithigrahak)
• Central Consumer Protection Authority (@CCPA_GoI)

​WE DEMAND:
- ​Immediate 100% full refund of ₹1,10,883.72 across all 7 bookings.

- ​Statutory compensation for personal injury, mental harassment, and emergency alternate accommodation costs.

- ​CCPA & Ministry audit into @MakeMyTrip’s deliberate grievance-blocking mechanisms and non-responsive support channels.

​The common consumer is not a hostage to your corporate ping-pong. Retweet until systemic accountability is served.

​cc: @DrPramodPSawant @goacm @goldshekhawat @girirajsinghfpi @jdhankhar1 @AmitShah @PMOIndia @ascionline @MIB_India @PIB_India @travelgotimes @timesofindia @ndtv @republic @httweets @IndianExpress @make_my_trip_care @ixigoCare

​#MakeMyTripScam #StayVistaScam #ConsumerRights #GoaTourism #TouristSafety #ConsumerProtection #CorporateAccountability #MakeMyTrip #StayVista #ConsumerCourtsIndia #TravelIndia #CCPA

[Dr. Divyansh Talwar @divyanshtalwar]

@ixigo Noted

[Dr. Divyansh Talwar @divyanshtalwar]

@ixigo However, this has nothing to do with another accommodation expenses as we are only asking the refund towards the booked accommodation which was never checked in, but still Mr. Chirag Dubey will be sharing the same on your mail trail.

[Dr. Divyansh Talwar @divyanshtalwar]

REQUEST FOR INDEPENDENT MEDIA SCRUTINY

This matter deserves independent scrutiny—not because I want publicity, but because it raises important questions about consumer rights, hospitality standards, safety and truthful online representation.

I have documentary evidence including photographs, videos, booking records, correspondence and the property's online listing. I have also rejected the proposed 50% StayVista voucher. My demand remains a 100% refund, while consumer proceedings have already been initiated.

I invite responsible journalists and media organisations to independently examine the evidence and seek responses from all concerned parties.

Goa Media: @oheraldogoa @prudentgoa @NavhindTimes @goemkarponn @lokmat @unikwagh

National Media: @ndtv @IndiaToday @aajtak @CNNnews18 @News18India @timesofindia @htTweets @IndianExpress @the_hindu @republic @ZeeNews @ABPNews @WIONews @ThePrintIndia

Consumer/Business: @writankarm @EconomicTimes @livemint @FinancialXpress @moneycontrolcom

Travel/Hospitality: @ETTravelWorld @TravelBizMonitor @travelandtourworld @Traveldailymedia @T3India @outlooktraveller

I am prepared to provide the complete evidence for independent verification and reporting.

#StayVista #ConsumerRights #ConsumerProtection #ConsumerAwareness #Goa #GoaTourism #TravelSafety #Hospitality #TravelIndia #ConsumerVoice #Accountability #Transparency #MisleadingAdvertising #Tourism #TravelNews

[Dr. Divyansh Talwar @divyanshtalwar]

@makemytrip @ixigo @prudentgoa @oheraldogoa @NavhindTimes @GomantakTimes

[Dr. Divyansh Talwar @divyanshtalwar]

@makemytrip @ixigo @ndtv @CNNnews18 @IndiaToday @timesofindia @htTweets @IndianExpress @republic @ZeeNews @ABPNews @News24tvchannel @News18India @aajtak @TV9Bharatvarsh @WIONews @ThePrintIndia @the_hindu @EconomicTimes @livemint @FinancialXpress

[Dr. Divyansh Talwar @divyanshtalwar]

@makemytrip @ixigo #Accountability #Transparency #MisleadingAdvertising #UnfairTradePractice #TravelScam #TouristSafety #India #GoaTravel #HospitalityIndustry #TravelAlert #CustomerExperience #Justice #ConsumerVoice #ResponsibleTourism #TravelFraud #PublicInterest #IndiaTravel

[Dr. Divyansh Talwar @divyanshtalwar]

🇮🇳 𝐓𝐄𝐂𝐇𝐍𝐎𝐋𝐎𝐆𝐘 𝐂𝐀𝐍 𝐓𝐑𝐀𝐍𝐒𝐅𝐎𝐑𝐌 𝐈𝐍𝐃𝐈𝐀. 𝐁𝐔𝐓 𝐈𝐃𝐄𝐀𝐒 𝐀𝐍𝐃 𝐄𝐗𝐄𝐂𝐔𝐓𝐈𝐎𝐍 𝐖𝐈𝐋𝐋 𝐃𝐄𝐅𝐈𝐍𝐄 𝐇𝐎𝐖 𝐅𝐀𝐑 𝐖𝐄 𝐆𝐎.

Some meetings leave you with a photograph.

Some leave you with a thought.

My recent visit to 𝐋𝐮𝐜𝐤𝐧𝐨𝐰 left me with something far more valuable — 𝐚 𝐝𝐞𝐞𝐩𝐞𝐫 𝐩𝐞𝐫𝐬𝐩𝐞𝐜𝐭𝐢𝐯𝐞 𝐨𝐧 𝐈𝐧𝐝𝐢𝐚’𝐬 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐟𝐮𝐭𝐮𝐫𝐞.

I had the privilege of meeting 𝐒𝐡𝐫𝐢 𝐆𝐢𝐫𝐢𝐬𝐡 𝐂𝐡𝐚𝐧𝐝𝐫𝐚 𝐘𝐚𝐝𝐚𝐯 𝐣𝐢, 𝐇𝐨𝐧’𝐛𝐥𝐞 𝐌𝐢𝐧𝐢𝐬𝐭𝐞𝐫 𝐨𝐟 𝐒𝐭𝐚𝐭𝐞 (𝐈𝐧𝐝𝐞𝐩𝐞𝐧𝐝𝐞𝐧𝐭 𝐂𝐡𝐚𝐫𝐠𝐞), 𝐒𝐩𝐨𝐫𝐭𝐬 & 𝐘𝐨𝐮𝐭𝐡 𝐖𝐞𝐥𝐟𝐚𝐫𝐞, 𝐆𝐨𝐯𝐞𝐫𝐧𝐦𝐞𝐧𝐭 𝐨𝐟 𝐔𝐭𝐭𝐚𝐫 𝐏𝐫𝐚𝐝𝐞𝐬𝐡, and 𝐒𝐡𝐫𝐢 𝐌𝐚𝐡𝐞𝐧𝐝𝐫𝐚 𝐒𝐢𝐧𝐠𝐡 𝐃𝐞𝐯, and had meaningful conversations around 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧, 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲-𝐥𝐞𝐝 𝐠𝐨𝐯𝐞𝐫𝐧𝐚𝐧𝐜𝐞, 𝐲𝐨𝐮𝐭𝐡 𝐞𝐦𝐩𝐨𝐰𝐞𝐫𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐈𝐧𝐝𝐢𝐚’𝐬 𝐧𝐞𝐱𝐭 𝐩𝐡𝐚𝐬𝐞 𝐨𝐟 𝐠𝐫𝐨𝐰𝐭𝐡.

One thought particularly stayed with me:

𝐈𝐧𝐝𝐢𝐚 𝐝𝐨𝐞𝐬𝐧’𝐭 𝐧𝐞𝐞𝐝 𝐦𝐨𝐫𝐞 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲.
𝐈𝐧𝐝𝐢𝐚 𝐧𝐞𝐞𝐝𝐬 𝐦𝐨𝐫𝐞 𝐢𝐦𝐩𝐚𝐜𝐭 𝐟𝐫𝐨𝐦 𝐭𝐡𝐞 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐰𝐞 𝐚𝐥𝐫𝐞𝐚𝐝𝐲 𝐡𝐚𝐯𝐞.

From 𝐀𝐈/𝐌𝐋, 𝐈𝐨𝐓 𝐚𝐧𝐝 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝟒.𝟎 to intelligent infrastructure, data-driven decision-making and digital public services, the opportunity is enormous.

But real transformation happens when:

𝐏𝐨𝐥𝐢𝐜𝐲 𝐦𝐞𝐞𝐭𝐬 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲.
𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐦𝐞𝐞𝐭𝐬 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐨𝐧.
𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐨𝐧 𝐦𝐞𝐞𝐭𝐬 𝐩𝐞𝐨𝐩𝐥𝐞.
𝐀𝐧𝐝 𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐦𝐞𝐞𝐭𝐬 𝐩𝐮𝐫𝐩𝐨𝐬𝐞.

With my experience across Government Business, Strategic Sales, Business Development, MSI projects, IT/ICT, IoT, AI/ML, Cloud and emerging technologies, I have increasingly realised that some of the most valuable opportunities emerge when 𝐠𝐨𝐯𝐞𝐫𝐧𝐦𝐞𝐧𝐭, 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐚𝐧𝐝 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐥𝐞𝐚𝐝𝐞𝐫𝐬 𝐜𝐨𝐦𝐞 𝐭𝐨𝐠𝐞𝐭𝐡𝐞𝐫.

I was equally honoured to present copies of my book, 𝐓𝐡𝐞 𝐃𝐞𝐞𝐩 𝐃𝐢𝐯𝐞, during these interactions.

For me, the book represents a simple philosophy:

𝐃𝐨𝐧’𝐭 𝐣𝐮𝐬𝐭 𝐥𝐨𝐨𝐤 𝐚𝐭 𝐭𝐡𝐞 𝐬𝐮𝐫𝐟𝐚𝐜𝐞.
𝐃𝐢𝐯𝐞 𝐝𝐞𝐞𝐩𝐞𝐫.
𝐀𝐬𝐤 𝐛𝐞𝐭𝐭𝐞𝐫 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬.
𝐅𝐢𝐧𝐝 𝐛𝐞𝐭𝐭𝐞𝐫 𝐚𝐧𝐬𝐰𝐞𝐫𝐬.
𝐀𝐧𝐝 𝐭𝐮𝐫𝐧 𝐢𝐧𝐬𝐢𝐠𝐡𝐭 𝐢𝐧𝐭𝐨 𝐚𝐜𝐭𝐢𝐨𝐧.

I returned from Lucknow with one strong conviction:

𝐓𝐡𝐞 𝐟𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐈𝐧𝐝𝐢𝐚 𝐰𝐢𝐥𝐥 𝐧𝐨𝐭 𝐛𝐞 𝐛𝐮𝐢𝐥𝐭 𝐛𝐲 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐚𝐥𝐨𝐧𝐞.

It will be built by people who can combine 𝐯𝐢𝐬𝐢𝐨𝐧 + 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 + 𝐩𝐨𝐥𝐢𝐜𝐲 + 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐨𝐧.

#DigitalIndia #DigitalTransformation #India #Technology #AI #Innovation #GovTech #UttarPradesh #Lucknow #Industry40 #IoT #AIIndia #YouthEmpowerment #GovernmentBusiness #TheDeepDive

[Dr. Divyansh Talwar @divyanshtalwar]

@cybercell @Uppolice @ConsumerReports

[ANI @ANI]

Earlier, cost of 1GB data was about Rs 300, it has come down to about Rs 10 per GB now. On average, a person in India consumes 14GB per month. This would have cost about Rs 4200 per month but costs Rs 125-150. It's the efforts of govt that led to this: PM Modi launches #5GIndia