@sk121@OneMileataTime@united@bcstoller_ual@bcstoller_ual the comms log tells the real story: It began with 6 stressful hours of web text chatting while stuck on the ground in Calgary. When that failed, it became a 36-hour battle in the @United social media DM queue. 42 hours of documented runarounds @USDOT
@sk121@OneMileataTime@united@bcstoller_ual The message is clear: customer service only matters if it fits @United’s margin. When an airline blames a crew crisis on "safety" to duck financial accountability and pushes robotic fixes, the system is fundamentally broken. DOT’s Office of Aviation Consumer Protection is next.
@sk121@OneMileataTime@united 👎👎The reality behind @United "world’s best airline" PR. If a premier carrier's corporate policy manual prevents it from fixing a crisis its own flight crew caused, the system is fundamentally broken. A 36-hour battle just to watch a corporation hide behind bureaucracy. (2/2)
@sk121@OneMileataTime Fact: @United crew emergency triggered a cross-border ops collapse.
Fact: After a 36-hour battle to rebook, we lost thousands in non-refundable costs and a major family event.
Fact: United's official response is their system is too rigid to override policy and fix it. (1/2)
@sk121@sarahmsachs@united 👎👎The reality behind @United "world’s best airline" PR. If a premier carrier's corporate policy manual prevents it from fixing a crisis its own flight crew caused, the system is fundamentally broken. A 36-hour battle just to watch a corporation hide behind bureaucracy. (2/2)
@sk121@sarahmsachs@united Fact: @United crew emergency triggered a cross-border ops collapse.
Fact: After a 36-hour battle to rebook, we lost thousands in non-refundable costs and a major family event.
Fact: United's official response is their system is too rigid to override policy and fix it. (1/2)
@sk121@united 12 hours since the #UA990 debacle and @united is still leaving us stranded. Ruined travel plans rewarded with a 5-day rebook delay, $60 in vouchers, and a link to complain. #scottkirby, is this how "best airline" marks 100 years? Despicable. FYSA @thepointsguy@itsabbysworld
Experience the "ring of fire" solar eclipse with us on Saturday, Oct. 14!
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Seeking: Public Affairs Specialist! Help tell critical stories about space, earth, and VIPER, NASA’s lunar rover that will deploy to the Moon in 2024! Apply by12/6: https://t.co/RjO5XBMIKb
@krispykreme@NASA My #Artemis preorder was canceled by KKD 73 San Jose-Curtner: "Unfortunately we will not have it until later in the afternoon. There was a miscommunication between our factory and the marketing department." I called KKD 73 for availability time but there was no answer. Scrubbed?
Giant news from a giant planet!
@NASAWebb captured a new view of Jupiter in infrared light, uncovering clues to the planet’s inner life. Two moons, rings, and distant galaxies are visible. Get the details: https://t.co/6WKbAQY78z