Will105

[Will105 @for89399841]

@BBC_HaveYourSay We have a family holiday booked to Majorca mid August. It seems unreasonable and unfounded to apply a blanket 14 day quarantine to the Balearics based on mainland Spain. Also, FCO need to actually recommend non travel or we cant claim on insurance. What a mess......

[Will105 @for89399841]

@melissalou1989 @Flight_Refunds @TUIUK Agree, in that it has been a bit of a lottery, but it helps to tweet so that other may be encouraged that they will eventaully get a refund. Our holiday was refunded after 10 weeks.

[Will105 @for89399841]

@xlotch @Flight_Refunds @TUIUK Our holiday was 24 March. We received a refund on 02 June, one day after the date on their website for direct debit refunds. By coincidence, I had emailed the UK managing director and the refund arrived the next day.

[Will105 @for89399841]

@lullah @Flight_Refunds @TUIUK Perhaps it may help in that our holiday was cancelled late March and we received our cash refund on 2 June. The TUI website has a page containg dates when they expect to refund by. Ours was one day late......

[Will105 @for89399841]

@charker_darren @Flight_Refunds @TUIUK I never received a confirmation email, the refund just appeared in my bank account. It took since March though for the refund to arrive only the other day.

[Will105 @for89399841]

@VickiWright10 @Flight_Refunds @JojoT27 @TUIUK The £100 was returned to a different accout, so all has now been refunded! So at least @TUIUK are refunding.

[Will105 @for89399841]

@VickiWright10 @Flight_Refunds @JojoT27 @TUIUK As an update, the majority of my cash refund has just come back into my bank account. Its less £100 for some unknown reason, which I will chase slower time, but the >£2k has been returned.

[Will105 @for89399841]

@LindleyClare @Flight_Refunds @Amanda53760111 @VirginHolidays @TUIUK Yes, @TUIUK refunded me yesterday for my holiday from March. Had to wait over 2 months, but at least I have the funds back.

[Will105 @for89399841]

@johnsturner33 @TUIUK Hi, Some positive news in that we were due to travel late March. The direct debit refund arrived back in my account last night. So there is some action taking place.

[Will105 @for89399841]

@meganevansart @Flight_Refunds @TUIUK @TUIGroup My refund has just arrived!!

[Will105 @for89399841]

@meganevansart @Flight_Refunds @TUIUK @TUIGroup We are about a week behind you and still waiting for our cash refund! How does @TUIUK expect any customer loyalty or return customers when they fail to process refunds in a timely manner.

[Will105 @for89399841]

@Jodie8152 @Flight_Refunds @TUIUK Just as an update, the majority of my >£2k refund has just been credited back to my account. Short of £100 for some reason, but good news at least. Be interesting to see if other refunds from @TUIUK arrive shortly to other customers.

[Will105 @for89399841]

@Jodie8152 @Flight_Refunds @TUIUK Good luck, I have been waiting since 24 th March having received a cash refund confirmation email. Fobbed off by call centre saying it had yet to be approved 2 weeks ago.

[Will105 @for89399841]

@xShannonCollins @Flight_Refunds @TUIUK Of no help, as in the same situation waiting months for my cash refund from @TUIUK, but check out the Jet2 positive tweets on prompt refunds. Something @TUIUK could learn from instead of loosing its loyal customer base to a competitor.

[Will105 @for89399841]

@VickiWright10 @Flight_Refunds @JojoT27 @TUIUK I have also been waiting for a cash refund for our 24/3 holiday that was cancelled on the 17/3. Unprecedented times, but I fail to understand in this computerised age how refunds cannot be dealt with more rapidly. The other option is they are just stalling.

[Will105 @for89399841]

@macca2303 @Flight_Refunds @TUIUK Its a real shame that @tuiuk dont seem to be able to refund cash though! Waiting since late March. ☹️☹️

[Will105 @for89399841]

01 June - date advised refunds should be completed by! Still no refund and can’t get through on the phone. Come on TUI, stop stalling and refund your customers.

[Will105 @for89399841]

@TUIUK you advise that customers cash refunds should be completed by 01 June for those having paid by direct dedit. I’ve waited since March and no funds yet returned. Looking like yet another customer letdown. I dont want an apology, I want my money!

[Will105 @for89399841]

@TUIUK you advise that customers cash refunds should be completed by 01 June for those having paid by direct dedit. I’ve waited since March and no funds yet returned. Looking like yet another customer letdown. I dont want an apology, I want my money!

[Will105 @for89399841]

@TUIUK
Thank you Andrew Flintham for the email apology about getiing refunds wrong. However, still waiting nearly 2 months for my cash refund. Call centre the other day said that they were still waiting for approval to refund my money?...no response to DM either.