Startup Central | What is Rebel Foods' secret sauce?
Raghav Joshi, Co-Founder of the co, speaks on the company's growth roadmap, aim to surpass unicorn status, fundraising and more
https://t.co/RMK7JS2cvl
@EyeshwaryaPatil@rj0e@RebelFoods1
What's cooking at @RebelFoods1?
Brands As A Service!
@MugdhaCNBCTV18 finds out from CEO Raghav Joshi (@rj0e) how this strategy is feeding the #cloudkitchen operator's global expansion spree.
@MyIndusIndBank Thanks for the canned response. Hard to understand why you can't find my number from the service request details I shared. Anyway, DM'd it.
@MyIndusIndBank can't believe how poor the Customer service team can be! They keep committing to solve the issue of wrong billing but never actually solve! Going on for 1.5+ months now. Complaint reference number 01122758294 (Feb 22), 01120812714 (Feb 20), 01125418789 (Jan 25)
@ankushgr8@AUThackeray@OfficeofUT Food delivery is essential in these times for ensuring that citizens have ample supply of meals available. We need help for ensuring that BMC and police are aligned to this, as also clearly mentioned in the notice from @MumbaiPolice
@makemytripcare Here you go, you can call them up and check whether I stayed or not, and when exactly did I book it. I used the same number, that's registered with the account used for MMT booking, to call your CC several times without help. After that only I booked this Treebo
@makemytripcare I am not sure what invoices you need. Praveen from your team called me 4 days back and said refund will be done. Now you need invoices ? I paid full amount upfront but never checked into the hotel. What other information do you need ? You have all the details!
@jetairways 9W381 landed at Cochin instead of Bangalore due to adverse weather conditions at the latter ? Very little info being provided by cabin staff.
@makemytripcare And exactly how many more days do you need to investigate ? It's 3.5+ days now and still no one has called even to apologise for the bizzare error on your app.
@makemytripcare Exact copy pasted answers from 30 hours back. It's a bot, isn't it ? But I thought bots would be programmed to do atleast some work, unlike the humans at MMT who clearly don't want to be bothered. Just unbelievable how incompetent you can be
@makemytripcare Exactly when can you conclude after 'working on the concern' ? Its 1.5+ days now. You plan to take a week to find out that address on MMT is 60 KMs away from actual hotel location ? You need to go there yourself and find out or what ? @makemytrip
@makemytripcare How long does your investigation into a simple problem of wrong address take? It's been 18+ hrs now, btw. Is there anyone in the company who takes ownership of solving an issue, or is it everyone just hoping that customer will get tired of follow-ups on screw-ups? @makemytrip
@makemytripcare Your internally teams seem to be working in different cos altogether, not talking to each other at all. And your team is full of liars - plain liars - who say they will call back but never do, n just close complaints in the system. @deepkalra is this what you built ? @makemytrip
@makemytripcare I obviously couldnt go 56 KMs away at midnight. I spent 2 hours on phone, stranded on the road, with your customer 'care' w/o any resolution, and it's so disheartening to see the complaint as closed and no assistance and your tweet that there seems to be no issue with the address
@makemytripcare Are you kidding me ? The address on the MMT voucher is at 24 South Parganas, and that is exactly where I reached, while the hotel is actually 56 km away from there. After all the calls I made, this is what your investigation is? BTW there is still not a single call back.
@makemytripcare horrible experience NH7525099265540 no empathy for customer stranded on street at midnight due to totally wrong hotel address mentioned in booking. Last 2 hours only getting false commitments of call-back from incompetent MMT CC without any action @deepkalra
A very intriguing piece by @FoundingF on #Flipkart & #Walmart.
Sad to see how it all unravelled.
It always goes back to #culture & #integrity.
"Culture eats valuation for breakfast"
"They were also facing issues that sometimes come with too much power—and too little discipline."