Shipra Sharma

Building ClearFeed | Ex - @Yubi, @WebEngage, @BankBazaar, @OutlookMoney

[ClearFeed @clearfeedai]

The ClearFeed Podcast is here 🎉

Real, unfiltered chats with founders & builders shaping the future of SaaS.

In Ep1, @ku1deep , co-founder at @last9io , opens up about building deep-tech from India, scaling globally, & winning in a crowded Observability space.

Full episode: https://t.co/I5JhwQXxFF

[Colin Mackenzie @colinmack2712]

Clearfeed has significantly improved our support operations through its seamless integration with Slack.
It allows us to manage tickets directly within channels, streamlining communication and reducing response time. https://t.co/jqkDH6yLZ0

[ClearFeed @clearfeedai]

We hosted our first live session on custom AI Agents this week & the response was incredible 💯

We covered how to:
-Take actions in tools like Okta, HubSpot - from Slack
-Automate replies, enrich tickets, troubleshoot in-thread
-Live Q&A & more

Missed it? Join session 2! 👇
🗓️ Aug 25, 4–4:45 PM (SGT)
Register: https://t.co/1lIq379iwx

#aiagent #AI #CustomerSupport #itsupport

[ClearFeed @clearfeedai]

NEW: ClearFeed’s first AI Agent – Okta Agent in Slack 🎉

Bring Okta commands into Slack using natural language to:

-Reset passwords
-Unlock accounts
-Suspend/deactivate users & more

No tab-switching needed.

Learn more: https://t.co/jZqZbDIO52

#AI #CustomerSupport #CustomerService #ITSupport

[ClearFeed @clearfeedai]

How does @ZenskarHQ scale Customer Support in Slack? The challenge: untracked conversations, disjointed collaboration & slow response times.

With ClearFeed:
-130+ requests managed monthly across 20+ Slack channels
-Unified support across Slack, Email & Portal
-Improved team collaboration

Full story: https://t.co/5AmhRVmNdH

[ClearFeed @clearfeedai]

NEW: Now Support customers on MS Teams directly from Slack 🚀

-Sync messages/attachments across platforms
-Collaborate on customer issues from Triage Channels in Slack
-Keep edits & deletions in sync across platforms

Learn more: https://t.co/RrRpBeQS1d

[ClearFeed @clearfeedai]

NEW: Personalize AI responses with ClearFeed’s Prompt Customization.

Choose your response length, tone, and language, add brand context, skip off-limits topics, and more.

Full blog: https://t.co/LS3xEFZjP1

[ClearFeed @clearfeedai]

Slack is the #2 Customer Support tool!

A survey shows 29% of companies rely on Slack for support, signalling a shift from Tickets to real-time, collaborative support.

At ClearFeed, we've been seeing this shift firsthand - exciting to see it validated in @lennysan latest report.

Full report here: https://t.co/7aSet8NBq8

#CustomerSupport #CustomerEngagement #CustomerSuccess

[ClearFeed @clearfeedai]

What does it take to deliver exceptional Customer Support for data platforms?

Experts from @PlanetScale , @startreedata , & Snowplow shares key insights on how the future of B2B Customer Support is shifting from tickets/phone calls to conversational, partnership-driven models.

Learn more: https://t.co/EKmlFdceMY

#CustomerSupport #customerengagement

[ClearFeed @clearfeedai]

Do customers care about fast #Support? Does fast responsive Support over tools like #Slack even matter? Or is it just a headache?

Great to see @clearfeedai customer #FutureSafe write about how Support on Slack has been a key differentiator and even a business enabler on #Reddit.

Having supported hundreds of prospects and customers over Slack - this is something we cannot agree with more.

Software like ClearFeed is bringing order to the sometimes chaotic and noisy communication mediums like Slack - while preserving its best aspects - fast, interactive, responsive and personal.

[ClearFeed @clearfeedai]

We are drowning in #Slack noise. Can't imagine adding 100 more channels! But #customers love it. What to do?

In last 12 months - we have onboarded 100s of customers on Slack with @clearfeedai & can't imagine life differently now. Great chat on CX podcast with Alex.

[ClearFeed @clearfeedai]

@headout , a leading travel tech company, streamlines internal support across #Slack and #Zendesk with ClearFeed. The outcome?

-Two-way sync between Slack & Zendesk
-Efficient ticket routing
-Handling high-volume requests in Slack
-Enhanced team collaboration

Learn more: https://t.co/k2K3bcF7UI

[ClearFeed @clearfeedai]

Explaining what we do at ClearFeed through a video meme. This is the way!

(cue: The Mandalorian theme)

#CustomerExperience #customersupport

[ClearFeed @clearfeedai]

Forget coffee - reviews like this are our true energy boost! ✨

A big thanks to our customers for the love! ❤️

Read more on how modern companies are scaling support on #slack with ClearFeed: https://t.co/BKQnkf6e2h

#CustomerExperience

[ClearFeed @clearfeedai]

New episode of Huddles by ClearFeed! 🎉

Experts from @chronosphereio , @Bigeyedata , & @yotascale discuss the shift to a slack-first culture from traditional communication channels like Email.

Dive in to explore how this shift impacts customer engagement and communication. https://t.co/flwjUaRJRI

#CustomerExperience

[ClearFeed @clearfeedai]

🚀Introducing ClearFeed's Slack-Intercom Integration!

- Convert Slack threads into Intercom tickets
- Reply to queries from Slack/Intercom
- Get real-time updates on Slack for Intercom tickets
- Collaborate privately on Slack from Triage channels

Learn more: https://t.co/FjsLYuoKGa

[ClearFeed @clearfeedai]

Introducing 'Huddles' by ClearFeed, where CX leaders discuss the evolving customer experience landscape.

In our debut episode, Sanjeev Sisodiya, Ex-Head of Customer Success @ @getpostman, shares Slack's vital role in trust-building during Postman's customer success journey.

Full episode here: https://t.co/Jm7EXfB1qs

#CustomerExperience #CustomerSuccess

[Ankur Gaur @nkr_gaur]

Read this beautiful quote today.

"The purpose of life is to experience things for which you will later experience nostalgia"

[WebEngage @WebEngage]

We’re thrilled to bring you the ‘Day in the life of an Engager’ series💙

Join us on our Instagram account—@webengage tomorrow, as @shiprasharma93 walks us through her day as a Product Marketer at WebEngage!

Follow now👇
https://t.co/5ekVWPbC8I

#Marketers #EmployeeExperience

[Shipra Sharma @shiprasharma93]

@WebEngage @rajan2weet @RajanVaish18 @sid0892 @forummmmmm @digitalswapneel @sindhubiswal @nit_54 @Kiran4710 @yatharthRsharma Personalization