Hellen W

[Hellen W @tiggerhw72]

@VIVOBAREFOOT I’m trying to sort out an exchange but your customer service bots are not great. Can you resolve please before I go to my credit card for a section 75 recharge.

[Hellen W @tiggerhw72]

@sykescottages your customer service is awful! I’ve been on hold since 9am. Can’t use online app as booking isn’t showing so no way of contacting you. I’ve messaged via FB but no reply. Please answer your phones

[Hellen W @tiggerhw72]

@EE how can I contact your finance complaints team please as I’ve been cut off, no callback. Connor was putting me through. Disgusting service all round since cancelling in January - you don’t care!

[Hellen W @tiggerhw72]

@BritishGas chasing me for £30 invoice whilst I have complaint going through Ombudsman, today you refuse to cancel invoice as system doesn’t allow it so you’re taking me to court? Could your Legal team contact me please? It’s a joke!

[Hellen W @tiggerhw72]

@Argos_Online anyone in the UK customer services who can answer simple question - if I place click & collect how long do I have to collect item? Call centre have no idea 🤷‍♀️ 2/3 days, week then 48 hours! Same person different answers as she got confused to the question.

[Hellen W @tiggerhw72]

@BritishGas can someone in complaints actually deal them & respond to customers! Waiting for ‘Mark’ but getting nowhere chasing as can’t speak to Complaints directly - ridiculous

[Hellen W @tiggerhw72]

@newlook is anyone in customer services today? Online chat is a queue for ages! No telephones! Placed order but I have a problem, help please!

[Hellen W @tiggerhw72]

@edfenergy Thank you but I’d like to understand how I change the person dealing with my complaint as they aren’t understanding anything!

[Hellen W @tiggerhw72]

@edfenergy your complaints resolution team are shocking, their emails don’t make sense & don’t address the issue, they don’t understand. I’ve emailed S Rossi direct but same person replied! How do I get someone competent?

[Hellen W @tiggerhw72]

@sarah_dentonn @SF_England I think it’s for everyone as I can’t nor can my son, both on Laptops.

[Hellen W @tiggerhw72]

@SF_England can you advise if the whole site is down please as I’m struggling to log in.

[Hellen W @tiggerhw72]

@SumUp thank you for threatening to close a non profit youth football club account serving over 550 children! Absolutely disgusting…..your service is awful!

[Hellen W @tiggerhw72]

@asksheilas I’ve tried to cancel on phone and chat. Ridiculous waits and then the person on chat says systems are down & closes it despite me confirming to cancel numerous times! Still can’t confirm it’s actioned!

[Hellen W @tiggerhw72]

@BarclaysUKHelp Thank you, this has worked but does not match either of the instructions your help pages suggest!! Surely Barclays need to amend both the instructions to the correct process?

[Hellen W @tiggerhw72]

@BarclaysUK @Barclays does anyone know how to delete payees, their instructions state a location that isn’t there so Barclays clearly don’t know!! 😢😢

[Hellen W @tiggerhw72]

@HSBC_UK brand new customer, had a blank Telephone security number sent through so all hell brakes loose - can’t verify without it so I’m stuck! Can’t even log complaint on phone as I don’t have number - won’t be staying with you! Joke of an outfit!

[Hellen W @tiggerhw72]

@SP_EnergyPeople your website-app is NOT back up and running I’m afraid despite what you’re advising people! This was at 9.58am 31st October 2023

[Hellen W @tiggerhw72]

@SP_EnergyPeople @marzepans It isn’t as I still can’t log in and it’s saying too many failed attempts???

[Hellen W @tiggerhw72]

@SkyHelpTeam Our broadband down and sky service checker is too…..think they’ve got a major outage

[Hellen W @tiggerhw72]

@SillyClaireBear @SkyHelpTeam Mine went yesterday too - sky q - using my mobile but it’s very frustrating! Can’t see online how you can order them? I thought they were free?