💭 "The business imperative has flipped from a push to a pull; companies don't sell products, they buy customers."
Came across this line when reading The Jobs to be Done Playbook (shoutout to @JimKalbach), which I felt best encapsulates this paradigm shift.
As long as you do not guess about anything that you put in an empathy map. If you write something in there that does not come from research, it only represents you and people just like you. https://t.co/D0a19ly0jw