Melanie Stevens

An Event Manager who now gardens for a living. I am passionate about Customer Service, the environment, animal welfare, kind human beings and our Royal Family

[Melanie Stevens @StevensMelanieJ]

@readswithravi That’s not boring, it’s being happy and content!

[Melanie Stevens @StevensMelanieJ]

@BritishGas What about #existingcustomers #targets

[Melanie Stevens @StevensMelanieJ]

@BritishGasHelp I need to invoice you for the appointments you have missed. I have waited for you at home, unpaid, to start saving my money with your #SmartMeters. I would love to join your #PeakSundays but alas, I can’t.
#poorCX #CustomerExperience #CXEngagement #GreenEnergy

[Melanie Stevens @StevensMelanieJ]

@JoshBerryComedy LOVE IT….

[Melanie Stevens @StevensMelanieJ]

@BritishGasHelp I have been holding on the phone for 52 minutes, slightly over the expected 7 minute wait time I was told it would be! No wonder people are switching suppliers 😡

[Melanie Stevens @StevensMelanieJ]

@Jabra_US 70 days, still unresolved and still no human interaction. Surely this could have been resolved with one phone call. Lots of negative publicity isn’t great for a brand.

[Melanie Stevens @StevensMelanieJ]

@NareshOlladapu @jabrasupport @Jabra_US @NareshOlladapu i am on day 68 of poor customer service from @Jabra_US for the same reason. Considering they sell products aimed at improving the call experience, they don’t seem to have any outbound customer call capability. This is an expensive fail on their part! Good luck

[Melanie Stevens @StevensMelanieJ]

@Jabra_US 68 days and case still not resolved. Unacceptable SLA I would say!

[Melanie Stevens @StevensMelanieJ]

@Jabra_US please contact me re ticket ref CS01863389, unsatisfactory SLA!

[Melanie Stevens @StevensMelanieJ]

@MrAndrewCotter Zoomies 😍

[Melanie Stevens @StevensMelanieJ]

@fred_mooney @joolsheselwood She can’t spell either, nasty woman 😡

[Melanie Stevens @StevensMelanieJ]

@BBCFood Vegan Shatshuka 😀

[Melanie Stevens @StevensMelanieJ]

@TheRepairShop lovely and touching jukebox restoration, I am in tears x

[Melanie Stevens @StevensMelanieJ]

#RedArrows #proudtobebritish

[Melanie Stevens @StevensMelanieJ]

@billtu thank you so much for the dog firework ensemble, my reactive rescue and her marrowbone are so chilled! Keep well x

[Melanie Stevens @StevensMelanieJ]

Back from a cracking weekend at the #SilverstoneClassic. Great racing, cars & entertainment, especially @KenneyJones band! No recycling @SilverstoneUK @Freemans_EP? A mountain of landfill 😥 Please prove me wrong or follow #glastonbury2019 @Sir_Attenboroug for best practice.

[Melanie Stevens @StevensMelanieJ]

@TRMakesMistakes @Channel4 Excellent educational programme. Lost my Mum to dementia 😥 volunteers should be employed and paid and this program to be rolled out across the country. @josh_eggleton you superstar 😀

[Melanie Stevens @StevensMelanieJ]

@mcintyre2 surprised to see an article how a wellness break can heal grief (loss of child) then next page Little Stars nursery 2 page spread....

[Melanie Stevens @StevensMelanieJ]

@SixtRentcar whoever has this van is driving dangerously on the M4. I have zoomed in so not this close!

[Melanie Stevens @StevensMelanieJ]

@outdoorgb please respond to my two emails. I need to return an item so hoping you’re not waiting until after the 30 day period as online reviews. Tried calling but transferred to voicemail?