Top Tweets for #ForcedAction
#ZEE5 is the worst #OTT platform of India. Yesterday, it retracted its #ForcedAction #darkpattern (of removing 3 screen viewing post sale) after @LocalCircles raised the issue.
Later, it introduced #BaitandSwitch #darkpattern by advertising 4K streaming and then switching to 720P.
As usual regulators #CCPA @jagograhakjago @JoshiPralhad @inidhikhare @AshwiniVaishnaw @MIB_India are not aware and will get to it by the time #FIFA is over
@VishnuFNO @1987Kulbhushan @NotProsaicview @baxiabhishek @_mrchaturvedi @IndianTechGuide
This is called #ForcedAction #darkpattern where #Zee5 has promised and sold something to the user and after the purchase, forcefully changed the terms.
#CCPA @jagograhakjago @JoshiPralhad @inidhikhare must act.
As it stands #OTT platforms like #ZEE5 are riddled with dark patterns and in addition to consumer regulator the sector regulator @MIB_India also needs to jump to action @AshwiniVaishnaw
@VishnuFNO @ikaveri @NotProsaicview @ggganeshh @1987Kulbhushan @upadhyay_harsh1 @IndianSportsOTT
This is called #ForcedAction #darkpattern where #Zee5 has promised and sold something to the user and after the purchase, forcefully changed the terms.
#CCPA @jagograhakjago @JoshiPralhad @inidhikhare must act.
As it stands #OTT platforms like #ZEE5 are riddled with dark patterns and in addition to consumer regulator the sector regulator @MIB_India also needs to jump to action @AshwiniVaishnaw
@VishnuFNO @ikaveri @NotProsaicview @ggganeshh @1987Kulbhushan @upadhyay_harsh1 @IndianSportsOTT
I bought @ZEE5India subscription on June 8 and they promised me access on 3 screens now in the middle of my subscription they have changed the screen access to 1. This is a material reduction of the service I paid for.
#fifaworldcup #zee5
This is a #darkpattern called #drippricing and while #SwiggyInstamart & #Blinkit have it, #Zepto has different ones like #ForcedAction & #BaitandSwitch
They do not take #CCPA @jagograhakjagoagograhakjago notices seriously enough so @JoshiPralhad & @inidhikhare will need to invoke the #classaction clause soon. Below is the sectoral overview. Not a single #quickcommerce platform in India is dark pattern free. Not one!
@VishnuFNO @ProsaicView @malpani @ikaveri @1987Kulbhushan @sanket @ggganeshh @speakshoutroar
I was mid–grocery order, half-distracted, when that post about “cart comparison” popped into my head.
Thought, okay wait let me actually try this. Didn’t change a thing. Same cart across apps.
₹147 → ₹207
₹147 → ₹212
₹147→ ₹147
And suddenly it made sense.
It’s not the cart that changes.
It’s what gets quietly added after.
#ForcedAction #DarkPattern by #Zepto
Some platforms won’t let customers upload images in cases of return/refund!
#CCPA please get this resolved @JoshiPralhad @inidhikhare
@VishnuFNO @ProsaicView @malpani @ikaveri @_kumbhkaran @baxirahul @1987Kulbhushan @saahilaroraa007
Apart from it being an unfair trade practice, forcing consumers to pay for a seat to check in constitutes #ForcedAction #darkpattern Both the regulators #CCPA @jagograhakjago & @DGCAIndia should be acting.
@RamMNK @JoshiPralhad @inidhikhare @MoCA_GoI
@VishnuFNO @ProsaicView @malpani @pvsubramanyam @WellSaidGuru @SartanparaYash @bigulchugh @ikaveri @TheBigGeek @ajayacharya @kaushiks0390 @Gaurav_Bhanwala
Not a single seat available for check in without fees. Is it a fair trade practice @DGCAIndia ? #justasking @airindia
#Indigo currently has 3 dark patterns as per latest @LocalCircles audit and this one is called #ForcedAction
Other 3 airlines also have #darkpatterns Here the primary responsibility to act lies with #CCPA @jagograhakjago @JoshiPralhad @inidhikhare and secondary responsibility with @RamMNK @mohol_murlidhar @MoCA_GoI @DGCAIndia and @localcircles has formally written to them to act but yet to see results. See latest report on the sector!
https://t.co/6Iq6gDkmsi
@VishnuFNO @ProsaicView @RMantri @blitzkreigm @vaishnaroy @_zenman @MANJULtoons @divya_gandotra
It's quite frustrating how @IndiGo6E employs this dark UI pattern . When you try to check in for a flight, they indicate that all free seats are sold out and only allow you to check in early if you pay for a seat.
In the past, you could be assigned a random seat, but that option is no longer available.
Now, you either have to pay for a seat, or if you choose to proceed without paying, it simply prompts you with "Hey, select a seat now," without offering a free seat option. It's disappointing to see this kind of behavior from a company, and I honestly don't understand how it's legal.
@DGCAIndia is this legal?
The situation with #taxiaggregators in India continues to deteriorate with rampant usage of dark patterns like #forcedaction, #baitandswitch, #drippricing & #interfaceinterference.
Despite details shared #CCPA & #BIS have not enforced enough @JoshiPralhad @inidhikhare
If you have experienced cancellations, forced advance tips, fees when driver cancelled, additional charges, please share your experience!
@SartanparaYash @ProsaicView @ikaveri @malpani @chandu28in @1987Kulbhushan @ramsundaramTOI
More at: https://t.co/70qloWrYDM
Levying a tip forcefully without consumer consent qualifies as #ForcedAction #darkpattern and @JoshiPralhad @jagograhakjago #CCPA must enforce against such practices. @Uber_India & @Uber platforms both have several dark patterns and @AFergusonFTC @FTC must also act in parallel. Why #Uber @dkhos aren’t taking this seriously is beyond understanding as such practices damage consumer trust.
@VishnuFNO @ProsaicView @malpani @ggganeshh @speakshoutroar @_zenman @ikaveri @1987Kulbhushan @Alisha2494 @AshishXL
@uber @Uber_India @Uber_Support I’ve been repeatedly noticing a serious dark pattern in your app. I book an auto for X, complete the ride, and then I’m charged X + Y in the rider app, without adding any extra stop or making any change or tip.
This has happened multiple times!!
The Indian consumer is already dealing with a ton of #darkpatterns when using travel platforms and this latest one by #Yatra deploys #ForcedAction
Passenger books a ticket on the travel platform but instead of an individual booking they are forcefully (without consent) made part of a group booking. Now they can’t change their booking or web checkin while platform makes higher commission.
Our regulator CCPA needs to stay ahead of the violators on dark patterns and enforce @JoshiPralhad @inidhikhare
@VishnuFNO @ProsaicView @malpani @ggganeshh @CatchMeAbhiOrb @kaushiks0390 @RenukaJain6 @Aditi_muses @speakshoutroar
🚨How does a paid flight ticket turn into a group booking without asking? 🚨
What the F is going on @YatraOfficial
#sos
Booked a regular flight ticket on Yatra.
Payment went through. Ticket came unconfirmed.
After sending multiple emails and getting no response, I finally received a call from Yatra.
I was told the airline hadn’t confirmed the booking, so Yatra “confirmed it from their side”.
The PNR shared with me doesn’t show up on the airline system at all.
Called the airline myself. They said this booking was done as a group booking. This took me by surprise.
I never selected a group booking option.
Now I’m being told the PNR will update 12 hours before departure, which is worrying when the fare is already paid and the flight date is close.
Flight bookings are time-sensitive. Silence for hours and unclear answers don’t help, especially when prices keep moving.
I just want what I paid for - a proper, airline-confirmed ticket that actually reflects on the airline’s system.
Emailed CEO, Founders but none of them have responded.
Absolutely pathetic state at YATRA w/ NO RESOLUTION sight.
@Yatra_Care @DGCAIndia
@MoCA_GoI
@manish_amin
@dhruv_shringi
#Yatra #TravelIssue #CustomerExperience
This is just one example of how #ForcedAction dark pattern looks like @JoshiPralhad @inidhikhare @SmalhotraRBI
“Demand by a banking app to delete another app on the device if you want to use the banking app”
Be it demand for personal data or another forced user action to proceed forward, this dark pattern has widely reported by consumers on banking platforms in 2025!
@priteshlakhani @svembu @Praval @suchetadalal @abidsensibull @nitinmeshram @raghav_chadha @amit6060 @ShreyaRaj_ @VishnuFNO @speakshoutroar @imYadav31 @sbalaji1 @ProsaicView @malpani
#ForcedAction is a dark pattern. Websites can't force you to subscribe, pay extra, or share personal details without your clear consent. Know your rights—and say no when needed. If you spot this Call National Consumer Helpline at 1915 or WhatsApp at 8800001915 #ConsumerRights #ForcedAction #DarkPatterns #JagoGrahakJago #NCH1915 #JagrukGrahakSmartGrahak
Another example of #ForcedAction dark pattern, this time by a brand loved by consumers for its selection & value @Decathlon_ind but in exchange for these practices of forced data collection & privacy zuckering. Again, like others, at an advantage because the regulator #CCPA @jagograhakjagoagograhakjago is slow to act. Can we speed up action ? @JoshiPralhad @inidhikhare
@VishnuFNO @ProsaicView @malpani @madmanweb @nareshbahrain @anuradhagoyal @kukreja_abhinav @CardNiti @Daarzie @IamAmit0291
Wow @Decathlon @Decathlon_ind, dark pattern much?
Like I know you guys are data hungry based on my store visits, this just adds another layer.
If the refund is not done for the first booking and consumers are being charged multiple times, this is the #ForcedAction dark pattern by @IRCTCofficial 70% of IRCTC users surveyed by @LocalCircles have experienced the Forced Action dark pattern.
Surprised that @JoshiPralhad @inidhikhare #CCPA @jagograhakjago have still not taken them to task. Can’t have different standards for private vs public sector platforms.
@AshwiniVaishnaw @RailMinIndia
@VishnuFNO @ProsaicView @malpani @Panks_Arora @IamAmit0291 @MnshaP @Vrmakshay1 @vasim_5472 @Daarzie
🚨 IRCTC tech glitch is penalizing customers and blocking seats.
During Tatkal booking, payment was deducted and the app froze and logged me out. After login, the transaction showed "NOT BOOKED" in Failed Transactions.
Based on this official status, I booked another Tatkal ticket.
About 20 minutes later, IRCTC auto-confirmed the earlier transaction that was shown as "NOT BOOKED".
Support now says there was no issue on their side and that cancellation will result in zero refund.
The current Tatkal status for this journey is WL13. A genuine passenger could travel and pay happily, but instead IRCTC expects one passenger to pay for two tickets, blocks a seat unnecessarily, and offers no resolution.
Where is this invisible "request mode" shown to users ?
Requesting manual cancellation and refund.
@IRCTCofficial @RailMinIndia @AshwiniVaishnaw
This is called the #ForcedAction dark pattern and Indigo is currently the airline with highest number of #darkpatterns @LocalCircles report soon!
@JoshiPralhad @inidhikhare @RamMNK @MoCA_GoI @DGCAIndia
@VishnuFNO @BalakrishnanR @kushgrwl @upadhyay_harsh1 @girishjosh @monali_dambre @8ap @hiteshrajbhagat @TheNavroopSingh @BoldTalkX @ProsaicView @GulPanag @TamannaInamdar @amangoeliitb
Dear @IndiGo6E, when I click CANCEL and REFUND option in Plan B, it shows this error! How do you expect us to move ahead now? #IndigoCrises
If this is not disclosed upfront in a transparent manner to restaurants, it will also classify as #ForcedAction #darkpattern and should be addressed by #CCPA @jagograhakjago @JoshiPralhad @inidhikhare
@varunkhera22 @ChefKunalKapur @VijayGoelBJP @sagar_daryani @KabirSuriAzure @RiyaazAmlani
@NRAI_India @KingKatriar @Mukesh_k
@VishnuFNO @ProsaicView @chandrarsrikant @TheBigGeek
A lot of consumers lately seem upset with #PrimeVideo because they find they are being subjected to the #ForcedAction #DarkPattern. An OTT subscription sold & later rental charges imposed & advertisements introduced on most content.
@VishnuFNO @ggganeshh @letscinema @nakulvibhor @ProsaicView @yesvenks
@HindolSengupta @sanket @malpani @infosec_fox @letscinema @ipo_agarwal
This is clearly #DripPricing And here #Myntra has even given a self-declaration to @jagograhakjago #CCPA @JoshiPralhad @inidhikhare claiming that it is #darkpattern free. Other dark patterns below like #ForcedAction (shipping an order even if the consumer has cancelled it on the last payment step forcefully as COD) must also be addressed by them.
@VishnuFNO @ggganeshh @malpani @speakshoutroar @safiranand @MahimaJalan2 @PrabhakarRoy07
@myntra I noticed that an extra ₹23 Platform Fee is added at checkout, but it is not shown on the product page.
This looks like drip pricing, which is listed as a dark pattern under Indian consumer protection guidelines. @MyntraSupport
Look at this !
Hundreds of such complaints every month on @LocalCircles of this happening in India as well. It is the #ForcedAction #darkpattern in digital as well as physical world. But guess what, if @Uber @Uber_India wants to find such issues proactively and act, they easily can do so through basic AI & data science. Will they is the question for @dkhos @andrewgordonmac
@jillhazelbaker @tonywest
@gusfuldner @sachinkansal @prabhjeet_s
@VishnuFNO @ProsaicView @dugalira @ggganeshh @speakshoutroar @suchetadalal @Theshashank_p @theprernaa @realharshgandhi @Kenu73 @sjlazars @desimojito
Uber drivers are reportedly avoiding passengers so that rides get canceled, allowing them to earn payment while saving on fuel.
These people should lose their jobs.
Clearly @peyushbansal & team have done a fantastic job in building a great brand in @Lenskart_com in the last 12 years. Having used it on & off since 2013, can confirm that the platform is still ridden with #darkpatterns like #privacyzuckering, #forcedaction etc. They must clean up such practices before #IPO/listing on public markets.
@JoshiPralhad @inidhikhare #CCPA @jagograhakjago @SEBI_India need to be more active.
@ggganeshh @upadhyay_harsh1 @saaaanjjjuuu @speakshoutroar @VishnuFNO @skh27 @Patel_Arvind @sanjeevnab @rsagharia @infinite_raju @LucknowBale @BrandEqNaman @malpani @AA_speaks @ProsaicView
@bytesofnews @madhavchanchani @kushgrwl @drjimmy2407 @Gaurav_0369 @mkanapaka
Changing prices on the last step after the consumer has selected the price/product combination qualifies as #ForcedAction #darkpattern which is the most common dark pattern with 73% of the 290 top Indian platforms using it. @Apollo24x7 there are several such concerns users have reported against your app/website as listed below. Please fix. @JoshiPralhad @inidhikhare @jagograhakjago @AnupriyaSPatel @JPNadda @Pharmadept
@ggganeshh @upadhyay_harsh1 @saaaanjjjuuu @speakshoutroar @VishnuFNO @skh27 @Patel_Arvind @sanjeevnab @rsagharia @infinite_raju @LucknowBale @BrandEqNaman @malpani @AA_speaks @axcel139
@sachintaparia @jagograhakjago @PralhadJoshiOfc @blvermaup @Nimu_Bambhaniya @inidhikhare @PIB_India @mygovindia @PMOIndia @nch1915 @LocalCircles This is how @Apollo24x7 plays with policy,classic #DarkPattern drip pricing. Shows one price on product page, but final cart shows more. When questioned- “call customer care or email.” Nowhere on web or app is this disclosed. This is how companies dupe consumers. @ConsumerAffairs
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