@AmericanAir clearly doesn't care about families given that they can just blatantly decide to hold car seats behind (THE MOST VALUABLE piece of baggage that needs to arrive for a family).
@AmericanAir decided to keep two car seats behind in Phoenix today despite the fact that they were both checked in early... Our family was one of the ones impacted. The family who sat next to is on the flight was impacted also. We both have toddlers.
Then @AmericanAir baggage customer service tells me they can't help me and if I'm seeking reimbursement I need to file a claim online. So no human can help me and no one can be held accountable. Awesome. This is THE LAST TIME I FLY WITH AMERICAN.
@cindyfsolomon@JetBlue What number did you call? Their lines seem cut/off right now... We get the recording "Call cannot be completed at this time." :(