Hive Home Sucks

[Simon @cheekygobshite]

@HiveHelper trying to order multipacks of bulbs on the website. Want 12. Ordering 2 x 6 multipack. Website changes it to 1x10 and 2x1 unite and costs more than the 6 piece multipacks. Urgh. So I get charged more for buying more. Ridic.

[John Clark @clarkjp_john]

@HiveHelper is there any one handling tweets today? Most frustrated and disappointed with what used to be quite good customer service. MYbe you’re all on strike?

[James Cotsen @jcotsen]

@dancohen02 @HiveHomeUK @HiveHelper @BritishGas @BritishGasHelp Forget Hive and go and get yourself @googlenest much better product and customer service.

[DJC1308 @dancohen02]

Finally contacted yesterday so thank you. But you just said deliveries were delayed. I asked to cancel the order and have been ignored since. Can someone respond please? I’d like my money back @HiveHomeUK @HiveHelper @BritishGas @BritishGasHelp

[Dave Walker @Davealwalker]

@clarkjp_john @HiveHelper Hive have no idea about customer service. Haven't resolved my issues since October 2019. Wouldn't waste your time. You will get no where. They aren't interested, don't reply to emails, take days to reply if at all to tweets. Complete disregard for customers.

[Lee @joneslee76]

@HiveHelper I’ve emailed your complaints team 6 days ago still no reply? I can’t use my Hive due to the faulty 360 hubs USB port breaking🙈, can I get a response to when I will be contacted??

[Hive Home Sucks @HiveHomeSucks]

@PhilBattison @HiveHelper Not for 2-4 days 😭😭😡😡

#HiveSuck
#HiveHomeSucks

[Hive Home Sucks @HiveHomeSucks]

Messing about with cheap outsourcing, save a couple of pennies. management incompetence, complete lack of service

#HiveSuck
#HiveHomeSuck

[John Clark @clarkjp_john]

@HiveHelper hi guys have you a major problem with staffing at the moment?

[Defective Genius @dfectiveGenius]

@HiveHelper hi. Just tried to use hive on my phone but it’s asked me to register my hub. When I put the number of my hub in, it says not recognised and to web chat. Web chat is down.
I can control with thermostat, nothing else.

[Chris Shaw @Gadgetgeeze]

@HiveHelper Can you remove an "offline" Hue Hub from my Hive account? Had issues for weeks where it's lost the link with my Hive - I believe a recent firmware update may fix this. As a side issue, what's happened to tech support (03332029614) and Live Chat? There's no-one there!

[umperLumper @UmperL]

@HiveHelper I need to remove an old hub and replace with a #Hive360 but apparently I can't do this myself!? Why not?

#Help

[Steve Wilkinson @stevewilki]

@HiveHelper ordered a new router over a week ago. Have a confirmation email but no text message from you. Tried your bot but it doesn’t recognise your order number and customer services but no response. You have taken money out of my account so please tell me where my order is

[Hive Home Sucks @HiveHomeSucks]

@JessAvfcx @HiveHelper Use another company

#HiveSuck
#HiveHomeSuck

[G💙🤍💛🏴󠁧󠁢󠁥󠁮󠁧󠁿Landers @GML1966]

@HiveHelper any news on installation dates yet? Been ordered since 29 January @HiveHomeUK @BritishGasHelp

[DJC1308 @dancohen02]

.@HiveHomeUK hello. Have I done something to upset you? I am still waiting for any information about the delivery of an order I made a week ago. Your online tracker isn’t working. Your online chat isn’t working. You aren’t responding on here or DM. Help please

[Lee @joneslee76]

@HiveHelper hi are guys going to reply to my email I sent you or the DM I have sent. It’s about your faulty products👀👀 would be nice to be acknowledged after 4 days??

[Watto @888watto888]

@HiveHelper order placed last weekend, payment taken...no idea of when item will be delivered....sent mails, tweets, pigeon....no update. Rubbish service. Suggest you change the name of your account 🧐