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Sizin bırakıp gittiğiniz topraklarda 20 senedir FİNK atan biri!

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⚠️ DİKKAT – TÜKETİCİ MAĞDURİYETİ ⚠️

Teknosa’dan satın aldığımız 98 inç Samsung televizyon, işi cinnet noktasına getirdi.
@SamsungTurkiye @Teknosa @ticaret
Yetkili servis kurulum için geldiğinde, ürünü kurulacağı kata indirmeyi reddetmiş ve “siz indirin” demiştir. Biz ürünü kendi imkanlarımızla alt kata indirdik.

Ertesi gün kurulum yapıldı ve KURULUM ESNASINDA ekranda LED KIRIKLARI tespit edildi. Fişi taktıktan sonra arkadaş rapor tutmadan kaçtı gitti.

Servis yetkilileri:
👉 “Merkeze danışacağız” diyerek ayrıldı
👉 30 dakika sonra arayıp 88.000 TL karşılığında ekran değişimi teklif etti
👉 Herhangi bir TUTANAK / RAPOR tarafımıza verilmedi

❗ Bizim kurulum yapmadığımız halde, sorumluluk bize yüklenmeye çalışılıyor.

📌 TÜKETİCİ HAKLARIMIZ:
• Ürün ayıplı ise ücretsiz değişim veya iade hakkımız vardır
• Kurulum sırasında oluşan hasar tüketiciye yüklenemez
• Servis, tespit ettiği arızayı raporlamak zorundadır

Tüm başvurularımıza rağmen ne Teknosa ne de Samsung tarafından çözüm sunulmamıştır.

📣 Buradan açıkça soruyoruz:
Bu mağduriyetin sorumlusu kim?

Hakkımızı sonuna kadar arayacağız.
Gerekirse Tüketici Hakem Heyeti ve tüm yasal yolları kullanacağız.

#tüketicihakları #ayıplımal #teknosa #samsung #mağduriyet #şikayet

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